WSU Prepare chapter 4 Performance Lawn Equipment Worksheet

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crzzn19

Business Finance

Washington State University

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Please complete the attached assignment. refer to the spreadsheet that i attached

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Dealer Satisfaction Survey Scale: North America 2014 2015 2016 2017 2018 0 1 2 3 4 1 0 1 1 2 0 0 1 2 3 2 2 1 6 5 14 14 8 12 15 22 20 34 34 44 5 Sample Size 11 50 14 50 15 60 45 100 56 125 0 0 0 0 1 0 0 0 1 1 0 0 1 1 2 2 2 4 3 4 6 6 11 12 22 2 2 14 33 60 10 10 30 50 90 2014 2015 2016 2017 2018 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 3 2 2 2 4 7 8 15 21 17 4 4 7 6 8 15 15 25 30 30 Pacific Rim 2014 2015 2016 2017 2018 0 0 0 0 0 0 0 0 0 0 1 1 1 0 1 2 1 1 2 2 2 3 3 5 7 0 0 1 3 2 5 5 6 10 12 0 0 0 0 0 0 0 1 1 1 4 5 0 2 8 0 0 2 1 7 16 South America 2014 2015 2016 2017 2018 Europe China 2016 2017 2018 End-User Satisfaction Survey Scale: North America 2014 2015 2016 2017 2018 Sample 5 Size 0 1 2 3 4 1 1 1 0 0 3 2 2 2 2 6 4 5 4 3 15 18 17 15 15 37 35 34 33 31 38 40 41 46 49 100 100 100 100 100 1 1 0 0 0 2 3 2 2 2 5 6 6 5 5 18 17 19 20 19 36 36 37 37 37 38 37 36 36 37 100 100 100 100 100 2014 2015 2016 2017 2018 1 1 1 1 0 2 2 1 1 1 4 5 4 3 2 21 21 26 17 19 36 34 37 41 45 36 37 31 37 33 100 100 100 100 100 Pacific Rim 2014 2015 2016 2017 2018 2 1 1 0 0 3 2 2 2 1 5 7 5 4 3 15 15 16 17 19 41 41 40 40 42 34 34 36 37 35 100 100 100 100 100 0 1 0 3 2 1 3 2 1 6 4 3 28 10 30 11 31 14 50 50 50 South America 2014 2015 2016 2017 2018 Europe China 2016 2017 2018 Customer Survey Region Quality Ease of UsePrice Service NA 4 1 3 4 NA 4 4 4 5 NA 4 5 4 3 NA 5 4 4 4 NA 5 4 5 4 NA 5 5 3 5 NA 5 4 4 2 NA 5 5 4 5 NA 4 4 4 5 NA 4 5 4 5 NA 4 5 1 4 NA 5 5 4 4 NA 5 4 3 3 NA 4 5 4 4 NA 5 4 3 5 NA 5 5 2 5 NA 5 4 2 5 NA 5 4 2 5 NA 4 5 4 4 NA 4 4 5 4 NA 4 4 2 4 NA 4 3 3 4 NA 5 5 2 5 NA 5 3 4 3 NA 5 4 4 5 NA 5 5 2 5 NA 5 5 5 3 NA 4 4 5 4 NA 5 4 4 4 NA 5 1 5 5 NA 5 4 3 5 NA 4 5 1 4 NA 4 4 3 5 NA 5 3 4 4 NA 5 5 2 4 NA 5 4 4 4 NA 5 5 4 4 NA 5 5 4 5 NA 4 3 3 5 NA 5 4 4 3 NA 5 4 3 4 NA 5 5 1 5 NA 5 4 5 4 NA 3 4 3 4 NA 5 4 2 4 NA 5 5 4 5 NA 5 5 3 4 NA 5 4 4 4 NA 5 4 4 4 NA 5 4 4 5 NA 5 4 1 4 NA 5 4 5 5 NA 5 5 3 4 NA 5 4 4 5 NA 4 3 5 5 NA 5 4 4 4 NA 5 5 5 5 NA 5 5 4 5 NA 4 4 4 4 NA 5 4 5 5 NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA 4 5 5 5 5 4 4 5 5 5 5 5 5 5 5 5 4 3 5 4 3 1 4 5 4 5 5 4 5 5 5 5 4 5 4 5 4 5 4 4 5 5 5 4 5 4 5 4 4 4 5 3 5 5 4 4 1 5 4 4 5 4 4 5 5 5 4 4 4 4 4 4 4 5 4 4 3 4 4 5 5 5 4 2 4 5 5 5 5 5 2 4 4 5 5 5 5 4 5 5 5 5 5 4 4 4 2 4 5 4 5 4 4 4 3 4 4 4 4 5 4 4 4 4 4 4 5 5 3 4 5 5 4 4 3 5 4 4 5 4 5 1 3 2 4 3 4 3 3 4 5 4 4 4 5 5 4 5 5 4 5 3 2 5 4 5 3 2 5 4 4 2 4 3 4 2 3 5 3 2 3 3 3 2 4 5 2 5 4 4 4 5 4 2 5 5 4 5 4 5 4 2 5 5 5 5 5 4 5 5 4 5 4 5 5 4 5 4 4 3 5 3 5 5 4 4 4 3 4 5 4 5 5 5 5 4 5 3 4 4 5 4 5 4 5 4 4 4 5 4 5 3 SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Pac Pac Pac Pac Pac Pac 3 5 4 4 4 4 4 5 4 5 5 4 4 5 5 5 3 4 4 5 4 5 5 5 3 4 4 4 4 3 3 4 5 5 4 3 3 4 5 5 5 3 4 4 5 4 3 4 5 5 4 4 5 2 5 4 5 5 5 4 4 5 4 3 4 4 5 1 5 4 4 4 5 5 4 4 4 4 4 4 3 4 4 3 3 4 4 4 4 3 5 4 4 4 4 5 5 5 4 5 4 4 3 5 4 5 5 4 5 5 4 5 3 5 3 4 4 4 5 4 4 5 4 3 4 4 4 4 4 5 4 4 4 3 4 4 4 2 4 4 4 1 4 5 2 3 4 5 4 4 3 1 4 5 4 5 1 5 5 5 5 4 3 5 5 4 4 4 4 4 4 4 3 4 3 4 2 4 3 4 5 4 1 4 5 4 4 5 4 5 4 1 5 5 4 5 4 5 3 4 4 5 5 4 4 5 4 3 3 5 5 4 4 4 4 3 3 2 4 3 5 5 1 4 4 3 4 5 4 5 4 5 4 5 4 4 2 4 5 4 4 3 4 4 3 5 5 5 4 4 4 4 Pac Pac Pac Pac China China China China China China China China China China 5 4 3 5 5 5 4 4 4 4 4 3 3 2 5 2 4 4 5 5 4 4 4 4 4 4 4 3 4 3 4 4 4 4 3 3 3 3 3 3 2 2 5 3 4 5 4 3 3 3 2 3 2 3 2 1 Complaints Month World NA SA Eur Pac China Jan-14 169 102 12 52 3 Feb-14 187 115 13 55 4 Mar-14 210 128 15 61 6 Apr-14 226 136 16 67 7 May-14 232 137 17 73 5 Jun-14 261 151 19 82 9 Jul-14 245 140 18 80 7 Aug-14 223 128 16 76 3 Sep-14 195 103 15 73 4 Oct-14 174 96 14 62 2 Nov-14 154 84 11 59 0 Dec-14 163 99 9 54 1 Jan-15 195 123 10 59 3 Feb-15 221 141 13 62 5 Mar-15 240 152 16 66 6 Apr-15 264 163 20 70 11 May-15 283 178 22 75 8 Jun-15 296 170 28 86 12 Jul-15 269 153 25 81 10 Aug-15 256 146 23 79 8 Sep-15 231 131 20 73 7 Oct-15 214 125 16 68 5 Nov-15 201 118 13 66 4 Dec-15 171 96 11 61 3 Jan-16 200 112 15 66 4 3 Feb-16 216 117 18 71 6 4 Mar-16 234 126 20 76 9 3 Apr-16 253 138 23 79 11 2 May-16 282 152 26 85 14 5 Jun-16 305 163 30 91 15 6 Jul-16 296 156 28 89 18 5 Aug-16 279 148 26 86 15 4 Sep-16 266 143 24 82 13 4 Oct-16 243 131 21 76 12 3 Nov-16 232 128 18 73 10 3 Dec-16 203 107 15 70 7 4 Jan-17 216 110 19 74 8 5 Feb-17 239 123 23 79 10 4 Mar-17 266 138 26 83 13 6 Apr-17 284 150 30 88 11 5 May-17 315 169 33 91 15 7 Jun-17 340 181 37 95 19 8 Jul-17 319 169 34 92 17 7 Aug-17 304 160 32 90 15 7 Sep-17 277 141 29 87 14 6 Oct-17 250 123 26 83 12 6 Nov-17 228 112 24 77 10 5 Dec-17 213 105 23 74 7 4 Jan-18 240 121 26 80 8 5 Feb-18 251 126 28 82 10 5 Mar-18 281 148 31 85 12 5 Apr-18 298 155 35 89 13 6 May-18 322 168 39 95 12 8 Jun-18 350 183 43 98 15 11 Jul-18 330 170 41 95 14 10 Aug-18 311 158 38 93 13 9 Sep-18 289 149 33 89 11 7 Oct-18 265 136 30 85 8 6 Nov-18 239 121 26 80 7 5 Dec-18 219 108 23 76 7 5 A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 B C D E F G Mower Unit Sales Month Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 NA 6000 7950 8100 9050 9900 10200 8730 8140 6480 5990 5320 4640 5980 7620 8370 8830 9310 10230 8720 7710 6320 5840 4960 4350 6020 7920 8430 9040 9820 10370 9050 7620 6420 5890 5340 4430 6100 8010 8430 9110 9730 10120 9080 7820 6540 6010 5270 5380 6210 8030 8540 9120 9570 10230 9580 7680 6870 5930 5260 4830 SA Europe Pacific China World 200 720 100 0 7020 220 990 120 0 9280 250 1320 110 0 9780 280 1650 120 0 #### 310 1590 130 0 #### 300 1620 120 0 #### 280 1590 140 0 #### 250 1560 130 0 #### 230 1590 130 0 8430 220 1320 120 0 7650 210 990 130 0 6650 180 660 140 0 5620 210 690 140 0 7020 240 1020 150 0 9030 250 1290 140 0 #### 290 1620 150 0 #### 330 1650 130 0 #### 310 1590 140 0 #### 290 1560 150 0 #### 270 1530 140 0 9650 250 1590 150 0 8310 250 1260 160 0 7510 240 900 150 0 6250 210 660 150 0 5370 220 570 160 0 6970 250 840 150 0 9160 270 1110 160 0 9970 310 1500 170 0 #### 360 1440 160 0 #### 330 1410 170 0 #### 310 1440 160 0 #### 300 1410 170 0 9500 280 1350 180 0 8230 270 1080 180 0 7420 260 840 190 0 6630 230 510 180 0 5350 250 480 200 0 7030 270 750 190 0 9220 280 1140 200 0 #### 320 1410 210 0 #### 380 1340 190 0 #### 360 1360 200 0 #### 320 1410 200 0 #### 310 1490 210 0 9830 300 1310 220 0 8370 290 980 210 0 7490 270 770 220 0 6530 260 430 230 0 6300 270 400 200 0 7080 280 750 190 0 9250 300 970 210 5 #### 340 1310 220 16 #### 390 1260 200 22 #### 380 1240 210 26 #### 350 1300 230 14 #### 340 1250 220 15 9505 320 1210 220 11 8631 310 970 230 3 7443 300 650 240 1 6451 290 300 230 0 5650 Tractor Unit Sales Month NA SA Eur Pacific China World Jan-14 570 250 560 212 0 1592 Feb-14 611 270 600 230 0 1711 Mar-14 630 260 680 240 0 1810 Apr-14 684 270 650 263 0 1867 May-14 650 280 580 269 0 1779 Jun-14 600 270 590 280 0 1740 Jul-14 512 264 760 290 0 1826 Aug-14 500 280 645 270 0 1695 Sep-14 478 290 650 263 0 1681 Oct-14 455 280 670 258 0 1663 Nov-14 407 290 888 240 0 1825 Dec-14 360 280 850 230 0 1720 Jan-15 571 320 620 250 0 1761 Feb-15 650 350 760 275 0 2035 Mar-15 740 390 742 270 0 2142 Apr-15 840 440 780 280 0 2340 May-15 830 470 690 290 0 2280 Jun-15 760 490 721 300 0 2271 Jul-15 681 481 680 312 0 2154 Aug-15 670 460 711 305 0 2146 Sep-15 640 460 695 290 0 2085 Oct-15 620 440 650 260 0 1970 Nov-15 570 436 680 250 0 1936 Dec-15 533 420 657 240 0 1850 Jan-16 620 510 610 250 10 2000 Feb-16 792 590 680 250 12 2324 Mar-16 890 610 730 260 20 2510 Apr-16 960 600 820 270 22 2672 May-16 1040 620 810 290 20 2780 Jun-16 1032 640 807 310 24 2813 Jul-16 1006 590 760 340 20 2716 Aug-16 910 600 720 320 31 2581 Sep-16 803 670 660 313 30 2476 Oct-16 730 630 630 290 37 2317 Nov-16 699 710 603 280 32 2324 Dec-16 647 570 570 260 33 2080 Jan-17 730 650 500 287 35 2202 Feb-17 930 680 590 290 50 2540 Mar-17 1160 724 620 300 63 2867 Apr-17 1510 730 730 310 68 3348 May-17 1650 760 740 330 70 3550 Jun-17 1490 800 720 340 82 3432 Jul-17 1460 840 670 350 80 3400 Aug-17 1390 830 610 341 90 3261 Sep-17 1360 820 599 330 100 3209 Oct-17 1340 810 560 320 102 3132 Nov-17 1240 827 550 300 110 3027 Dec-17 1103 750 520 290 114 2777 Jan-18 1250 780 480 200 111 2821 Feb-18 1550 805 523 210 121 3209 Mar-18 1820 830 560 220 123 3553 Apr-18 2010 890 570 230 120 3820 May-18 2230 930 590 253 130 4133 Jun-18 2490 980 600 270 136 4476 Jul-18 2440 1002 580 280 134 4436 Aug-18 2334 970 570 250 132 4256 Sep-18 2190 960 550 230 137 4067 Oct-18 2080 930 530 220 130 3890 Nov-18 2050 920 517 190 139 3816 Dec-18 2004 902 490 190 131 3717 Industry Mower Total Sales Month NA SA Jan-14 60000 571 Feb-14 77184 611 Mar-14 77885 658 Apr-14 86190 778 May-14 96117 886 Jun-14 97143 882 Jul-14 84757 848 Aug-14 79804 735 Sep-14 64800 657 Oct-14 59307 595 Nov-14 52157 553 Dec-14 45049 462 Jan-15 58627 553 Feb-15 76200 615 Mar-15 82871 658 Apr-15 84904 784 May-15 93100 846 Jun-15 93000 838 Jul-15 83048 763 Aug-15 74854 694 Sep-15 60769 625 Oct-15 55619 610 Nov-15 48155 571 Dec-15 42647 512 Jan-16 57885 537 Feb-16 77647 595 Mar-16 81845 659 Apr-16 86095 756 May-16 91776 878 Jun-16 100680 825 Jul-16 86190 756 Aug-16 71887 714 Sep-16 60000 651 Oct-16 55566 643 Nov-16 50857 619 Dec-16 42596 548 Jan-17 58095 581 Feb-17 75566 614 Mar-17 80286 622 Apr-17 85140 727 May-17 90093 826 Jun-17 95472 783 Jul-17 87308 681 Aug-17 74476 646 Sep-17 61698 625 Oct-17 57238 617 Nov-17 50673 587 Dec-17 51238 591 Jan-18 59712 563 Feb-18 77961 571 Mar-18 83725 625 Apr-18 90297 723 May-18 91143 848 Jun-18 99320 792 Jul-18 93922 745 Aug-18 73143 739 Sep-18 66699 667 Oct-18 56476 660 Nov-18 51068 625 Dec-18 46893 608 Eur Pac China World 13091 1045 0 74662 17679 1111 0 96585 22759 1068 0 102369 27966 1237 0 116171 27895 1313 0 126210 30566 1176 0 129768 29444 1359 0 116409 28364 1238 0 110141 28393 1215 0 95065 24444 1154 0 85500 18000 1262 0 71972 12453 1386 0 59349 12778 1443 0 73401 18214 1515 0 96545 23889 1373 0 108791 29455 1442 0 116584 29464 1215 0 124625 27414 1333 0 122585 27368 1415 0 112594 27321 1296 0 104164 29444 1402 0 92241 23774 1468 0 81470 17308 1351 0 67386 12941 1389 0 57489 10962 1509 0 70892 15273 1402 0 94917 20556 1524 0 104583 26786 1574 0 115211 24828 1468 0 118949 24737 1560 0 127801 24828 1441 0 113216 25179 1545 0 99325 24545 1667 0 86863 19286 1698 0 77193 15273 1810 0 68558 9107 1731 0 53982 8571 1887 0 69135 13158 1845 0 91182 19655 1923 0 102486 25179 1981 125 113027 23103 1810 142 115832 24286 1942 226 122482 24737 1961 230 114686 26607 2000 122 103729 22982 2075 56 87381 16897 2019 10 76771 13750 2095 0 67105 7818 2150 0 61797 7547 1852 0 69673 13889 1743 0 94165 18302 1892 0 104544 25192 2037 236 118250 24706 1887 542 118583 25306 1944 875 127363 27083 2170 1386 123919 26042 2037 1193 101961 26304 2018 421 95688 22558 2072 56 81766 14773 2182 0 68648 6977 2035 0 56510 Industry Tractor Total Sales Month NA SA Eur Pac China World Jan-14 8143 984 5091 987 278 15483 Feb-14 8592 1051 5310 1090 283 16325 Mar-14 8630 1016 6071 1127 285 17129 Apr-14 8947 1027 5856 1209 288 17327 ##### 8442 1057 5273 1221 286 16278 Jun-14 7500 1019 5315 1327 287 15448 Jul-14 6145 977 7170 1324 289 15905 ##### 5882 1057 5926 1268 290 14422 ##### 5595 1086 6075 1209 293 14258 Oct-14 5233 1045 6321 1168 295 14061 ##### 4494 1078 8381 1127 298 15378 ##### 3913 1029 7944 1085 301 14272 Jan-15 5938 1172 5688 1185 306 14289 Feb-15 6633 1273 7037 1286 302 16530 Mar-15 7327 1423 6981 1286 303 17320 Apr-15 8077 1612 7500 1346 307 18842 ##### 7830 1728 6571 1388 309 17826 Jun-15 7103 1815 6990 1449 312 17669 Jul-15 6239 1776 6667 1490 315 16487 ##### 6036 1685 6762 1449 318 16250 ##### 5664 1679 6635 1394 321 15692 Oct-15 5345 1618 6311 1256 315 14844 ##### 4831 1564 6476 1214 318 14402 ##### 4454 1522 6250 1171 320 13716 Jan-16 5299 1835 5922 1208 333 14597 Feb-16 6529 2115 6667 1214 313 16836 Mar-16 7120 2202 7228 1256 606 18412 Apr-16 7619 2151 8200 1311 571 19852 ##### 8387 2214 7941 1415 556 20513 Jun-16 8110 2278 7921 1520 526 20355 Jul-16 7752 2100 7677 1675 513 19716 ##### 6894 2128 7200 1584 769 18575 ##### 6015 2367 6735 1527 750 17394 Oct-16 5368 2211 6495 1422 732 16226 ##### 4964 2483 6061 1366 714 15587 ##### 4444 1986 5816 1262 698 14207 Jan-17 5000 2257 5051 1373 714 14394 Feb-17 6284 2353 6082 1436 1063 17218 Mar-17 7785 2457 6327 1478 1264 19310 Apr-17 9934 2517 7604 1512 1333 22901 ##### 10645 2612 7789 1642 1556 24244 Jun-17 9491 2749 7347 1667 1739 22993 Jul-17 9182 2887 6979 1733 1702 22483 ##### 8528 2833 6489 1700 1915 21465 ##### 8293 2789 6316 1642 2083 21123 Oct-17 8221 2765 5833 1576 2128 20523 ##### 7470 2746 5789 1493 2292 19789 ##### 6509 2534 5591 1450 2245 18329 Jan-18 7267 2635 5106 1010 2292 18311 Feb-18 8807 2703 5474 1045 2449 20477 Mar-18 10168 2795 6022 1106 2400 22489 Apr-18 11044 2997 6064 1150 2353 23607 ##### 12120 3131 6344 1244 2600 25439 Jun-18 13459 3311 6593 1357 2653 27374 Jul-18 13048 3390 6304 1421 2600 26764 ##### 12275 3277 6064 1263 2549 25428 ##### 11347 3232 5789 1173 2453 23995 Oct-18 10667 3131 5699 1128 2517 23142 ##### 10459 3087 5604 974 2541 22666 ##### 10082 3030 5444 979 2453 21989 Unit Production Costs Month Tractor Mower Jan-14 $1,750 $50 Feb-14 $1,755 $50 Mar-14 $1,763 $51 Apr-14 $1,770 $51 May-14 $1,778 $51 Jun-14 $1,785 $51 Jul-14 $1,792 $51 Aug-14 $1,795 $51 Sep-14 $1,801 $52 Oct-14 $1,804 $52 Nov-14 $1,810 $52 Dec-14 $1,813 $52 Jan-15 $1,835 $55 Feb-15 $1,841 $55 Mar-15 $1,848 $55 Apr-15 $1,854 $55 May-15 $1,860 $56 Jun-15 $1,866 $56 Jul-15 $1,872 $56 Aug-15 $1,878 $56 Sep-15 $1,885 $56 Oct-15 $1,892 $57 Nov-15 $1,897 $57 Dec-15 $1,903 $57 Jan-16 $1,925 $59 Feb-16 $1,931 $59 Mar-16 $1,938 $59 Apr-16 $1,944 $59 May-16 $1,950 $59 Jun-16 $1,956 $60 Jul-16 $1,963 $60 Aug-16 $1,969 $60 Sep-16 $1,976 $60 Oct-16 $1,983 $60 Nov-16 $1,990 $61 Dec-16 $1,996 $61 Jan-17 $2,011 $59 Feb-17 $2,001 $59 Mar-17 $2,024 $59 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 $2,030 $2,039 $2,026 $2,034 $2,033 $2,056 $2,065 $2,068 $2,069 $2,073 $2,077 $2,081 $2,086 $2,092 $2,098 $2,104 $2,110 $2,116 $2,122 $2,129 $2,135 $59 $60 $60 $60 $60 $60 $60 $61 $61 $63 $63 $63 $63 $63 $63 $64 $64 $64 $64 $64 $64 Operating and Interest Expenses Month AdministrativeDepreciationInterest Jan-14 $633,073 $140,467 $7,244 Feb-14 $607,904 $165,636 $7,679 Mar-14 $630,687 $142,853 $6,887 Apr-14 $613,401 $160,139 $6,917 ##### $607,664 $165,876 $8,316 Jun-14 $632,967 $140,573 $7,428 Jul-14 $609,604 $163,936 $8,737 ##### $607,749 $165,791 $7,054 ##### $603,367 $170,173 $8,862 Oct-14 $629,083 $144,457 $8,488 ##### $611,995 $161,545 $7,049 ##### $625,712 $147,828 $8,807 Jan-15 $656,123 $175,447 $7,430 Feb-15 $652,679 $178,891 $6,791 Mar-15 $655,521 $176,049 $8,013 Apr-15 $676,581 $154,989 $8,979 ##### $676,581 $154,989 $7,484 Jun-15 $656,440 $175,130 $7,858 Jul-15 $661,969 $169,601 $7,424 ##### $677,212 $154,358 $6,848 ##### $653,545 $178,025 $6,751 Oct-15 $657,388 $174,182 $8,160 ##### $672,475 $159,095 $7,898 ##### $656,325 $175,245 $8,953 Jan-16 $723,594 $226,526 $9,443 Feb-16 $759,042 $191,078 $8,464 Mar-16 $749,187 $200,933 $10,264 Apr-16 $751,499 $198,621 $8,547 ##### $741,452 $208,668 $8,578 Jun-16 $729,122 $220,998 $9,519 Jul-16 $734,783 $215,337 $9,343 ##### $748,208 $201,912 $8,448 ##### $738,186 $211,934 $9,957 Oct-16 $759,403 $190,717 $9,738 ##### $726,183 $223,937 $9,785 ##### $757,037 $193,083 $8,191 Jan-17 $672,232 $179,138 $9,914 Feb-17 $665,023 $186,347 $9,954 Mar-17 $667,657 $183,713 $10,859 Apr-17 ##### Jun-17 Jul-17 ##### ##### Oct-17 ##### ##### Jan-18 Feb-18 Mar-18 Apr-18 ##### Jun-18 Jul-18 ##### ##### Oct-18 ##### ##### $654,198 $659,435 $661,190 $647,321 $666,743 $678,705 $658,990 $656,221 $676,934 $641,571 $634,973 $662,054 $654,962 $645,579 $658,112 $637,711 $638,317 $651,996 $630,766 $645,095 $637,807 $197,172 $191,935 $190,180 $204,049 $184,627 $172,665 $192,380 $195,149 $174,436 $210,589 $217,187 $190,106 $197,198 $206,581 $194,048 $214,449 $213,843 $200,164 $221,394 $207,065 $214,353 $9,730 $10,430 $10,222 $10,102 $10,610 $9,374 $10,830 $9,017 $10,423 $9,985 $9,766 $11,148 $9,339 $9,468 $10,324 $9,737 $9,290 $9,213 $10,143 $10,383 $9,059 On-Time Delivery Month Number of deliveriesNumber On TimePercent Jan-14 1086 1069 98.4% Feb-14 1101 1080 98.1% Mar-14 1116 1089 97.6% Apr-14 1216 1199 98.6% May-14 1183 1168 98.7% Jun-14 1176 1160 98.6% Jul-14 1198 1181 98.6% Aug-14 1205 1189 98.7% Sep-14 1223 1210 98.9% Oct-14 1209 1194 98.8% Nov-14 1198 1180 98.5% Dec-14 1243 1223 98.4% Jan-15 1220 1201 98.4% Feb-15 1241 1224 98.6% Mar-15 1237 1217 98.4% Apr-15 1258 1242 98.7% May-15 1262 1246 98.7% Jun-15 1227 1212 98.8% Jul-15 1243 1227 98.7% Aug-15 1281 1264 98.7% Sep-15 1272 1254 98.6% Oct-15 1295 1278 98.7% Nov-15 1298 1281 98.7% Dec-15 1318 1296 98.3% Jan-16 1281 1264 98.7% Feb-16 1320 1304 98.8% Mar-16 1352 1334 98.7% Apr-16 1336 1320 98.8% May-16 1291 1276 98.8% Jun-16 1342 1326 98.8% Jul-16 1352 1337 98.9% Aug-16 1377 1360 98.8% Sep-16 1385 1368 98.8% Oct-16 1356 1338 98.7% Nov-16 1362 1346 98.8% Dec-16 1349 1333 98.8% Jan-17 1386 1371 98.9% Feb-17 1358 1342 98.8% Mar-17 1371 1356 98.9% Apr-17 1362 1348 99.0% May-17 1350 1338 99.1% Jun-17 1381 1366 98.9% Jul-17 1392 1378 99.0% Aug-17 1371 1359 99.1% Sep-17 1402 1387 98.9% Oct-17 1384 1370 99.0% Nov-17 1399 1377 98.4% Dec-17 1369 1357 99.1% Jan-18 1401 1390 99.2% Feb-18 1388 1376 99.1% Mar-18 1395 1385 99.3% Apr-18 1412 1401 99.2% May-18 1403 1392 99.2% Jun-18 1415 1402 99.1% Jul-18 1426 1415 99.2% Aug-18 1431 1420 99.2% Sep-18 1445 1426 98.7% Oct-18 1425 1414 99.2% Nov-18 1413 1403 99.3% Dec-18 1456 1427 98.0% A 1 B C D E F Defects After Delivery 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Defects per million items received from suppliers Month 2014 2015 2016 2017 2018 January 812 828 824 682 571 February 810 832 836 695 575 March 813 847 818 692 547 April 823 839 825 686 542 May 832 832 804 673 532 June 848 840 812 681 496 July 837 849 806 696 472 August 831 857 798 688 460 September 827 839 804 671 441 October 838 842 713 645 445 November 826 828 705 617 438 December 819 816 686 603 436 Time to Pay Suppliers Month Working Days Jan-14 8.32 Feb-14 8.28 Mar-14 8.29 Apr-14 8.32 May-14 8.36 Jun-14 8.35 Jul-14 8.34 Aug-14 8.32 Sep-14 8.36 Oct-14 8.33 Nov-14 8.32 Dec-14 8.29 Jan-15 7.89 Feb-15 7.65 Mar-15 7.58 Apr-15 7.53 May-15 7.48 Jun-15 7.45 Jul-15 7.36 Aug-15 7.35 Sep-15 7.32 Oct-15 7.3 Nov-15 7.27 Dec-15 7.25 Jan-16 7.22 Feb-16 7.21 Mar-16 7.22 Apr-16 7.29 May-16 7.25 Jun-16 7.23 Jul-16 7.28 Aug-16 7.25 Sep-16 7.24 Oct-16 7.26 Nov-16 7.21 Dec-16 7.23 Jan-17 7.24 Feb-17 7.19 Mar-17 7.21 Apr-17 7.23 May-17 7.22 Jun-17 7.19 Jul-17 7.17 Aug-17 7.15 Sep-17 7.16 Oct-17 7.16 Nov-17 7.15 Dec-17 7.14 Jan-18 7.12 Feb-18 7.11 Mar-18 7.11 Apr-18 7.11 May-18 7.11 Jun-18 7.12 Jul-18 7.08 Aug-18 7.09 Sep-18 7.09 Oct-18 7.04 Nov-18 7.06 Dec-18 7.08 Response times to customer service calls (days) Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 4.36 4.33 3.71 4.44 2.75 3.45 1.67 2.55 5.42 4.73 2.52 4.07 3.24 1.95 2.58 2.30 5.50 1.63 2.69 5.11 4.35 2.77 3.47 1.04 2.79 4.21 3.47 3.49 5.58 1.83 3.12 1.59 5.55 6.89 5.12 4.69 2.89 3.72 1.00 3.11 3.65 0.92 1.00 6.36 5.09 4.59 5.40 4.05 8.02 5.27 3.44 8.26 2.33 1.17 3.90 3.38 4.00 0.90 6.04 1.91 1.69 1.46 4.49 1.26 3.34 3.85 2.53 8.93 3.88 1.90 2.06 0.90 4.92 5.00 2.39 6.85 3.39 2.95 4.49 2.31 3.55 3.52 3.26 5.69 5.14 4.69 3.57 2.71 3.52 5.20 4.68 3.05 0.98 3.34 3.41 1.65 1.25 5.13 3.59 5.91 2.34 3.59 3.31 3.58 2.18 5.29 1.07 1.00 2.80 4.03 2.79 2.96 4.35 1.00 2.86 1.82 3.06 2.39 2.09 3.78 2.46 2.18 4.44 3.74 2.40 1.63 4.28 2.87 2.07 4.55 4.87 6.11 1.59 2.40 4.47 0.90 2.90 2.13 6.76 4.78 3.05 4.44 1.94 4.87 2.58 5.24 2.84 4.13 1.50 4.96 3.90 3.11 5.50 4.08 1.25 7.17 5.58 4.41 3.32 0.90 2.47 4.04 3.43 5.70 3.11 3.40 2.20 3.52 4.24 5.09 2.98 1.00 1.08 3.15 3.52 3.18 1.88 7.66 4.65 3.40 3.63 4.87 2.31 0.90 4.25 4.65 2.66 2.04 1.86 3.97 1.00 1.35 5.08 0.90 4.99 4.37 1.90 3.85 5.90 1.62 4.40 2.01 3.76 2.47 6.07 2.81 1.09 1.87 1.64 1.34 3.12 3.20 1.00 1.76 4.60 1.03 6.40 8.05 2.12 5.83 1.00 5.58 3.52 2.31 3.68 4.91 4.32 3.94 1.19 4.92 4.14 1.99 3.92 5.06 3.61 2.47 3.79 2.63 4.13 3.97 4.13 3.26 4.02 3.89 5.86 3.27 2.43 1.00 3.34 4.26 2.63 6.88 0.90 2.86 2.34 3.51 3.28 1.70 4.47 1.71 2.24 3.83 2.53 2.41 3.24 2.30 4.18 6.39 0.90 1.79 4.14 2.47 3.25 5.35 4.73 6.57 3.87 2.70 2.65 4.02 5.20 2.33 2.65 4.18 2.46 3.61 3.21 2.03 5.28 3.67 2.36 8.82 3.84 0.90 3.85 3.62 4.33 4.73 3.64 3.35 2.43 3.38 2.20 4.12 4.64 1.05 5.62 5.50 1.54 4.38 4.57 1.40 2.65 2.67 0.90 6.51 0.90 2.87 2.99 2.49 3.42 4.16 6.40 0.90 3.69 2.11 4.19 2.67 3.97 0.90 3.21 2.87 1.73 2.86 3.03 4.33 1.26 3.51 3.55 7.45 3.52 3.12 1.90 1.95 6.16 5.95 5.93 3.49 2.23 1.86 2.09 2.70 6.40 2.05 5.52 3.03 5.35 2.41 1.03 1.76 1.00 8.21 4.96 7.46 5.11 2.98 2.95 2.64 3.63 2.52 4.85 4.84 6.46 0.90 7.42 4.49 5.34 3.99 5.57 2.88 5.61 1.01 3.79 1.62 3.74 2.59 4.82 0.95 3.63 4.56 2.48 1.10 5.63 1.34 3.18 3.05 3.87 5.67 2.71 4.50 Employee Satisfaction Results Averages using a 5 point scale Design & Sales & Quarter Production Sample sizeManager Sample sizeAdministrationSample sizeTotal Sample size 1st Q-15 2.86 100 3.81 10 3.51 30 3.07 140 2nd Q-15 2.91 100 3.76 10 3.38 30 3.07 140 3rd Q-15 2.84 100 3.86 10 3.45 30 3.04 140 4th Q-15 2.83 100 3.48 10 3.61 30 3.04 140 1st Q-16 2.91 100 3.75 20 3.37 30 3.11 150 2nd Q-16 2.94 100 3.92 20 3.53 30 3.19 150 3rd Q-16 2.86 100 3.89 20 3.47 30 3.12 150 4th Q-16 2.83 100 3.58 20 3.66 30 3.10 150 1st Q-17 2.95 100 3.82 20 3.71 40 3.25 160 2nd Q-17 3.01 100 4.01 20 3.53 40 3.27 160 3rd Q-17 3.03 100 3.92 20 3.62 40 3.29 160 4th Q-17 2.96 100 3.84 20 3.48 40 3.20 160 1st Q-18 3.05 100 3.92 20 3.52 40 3.28 160 2nd Q-18 3.12 100 4.00 20 3.37 40 3.29 160 3rd Q-18 3.06 100 3.93 20 3.46 40 3.27 160 4th Q-18 3.02 100 3.70 20 3.59 40 3.25 160 Engine Production Time Sample 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Production Time (min) 65.1 62.3 60.4 58.7 58.1 56.9 57.0 56.5 55.1 54.3 53.7 53.2 52.8 52.5 52.1 51.8 51.5 51.3 50.9 50.5 50.2 50.0 49.7 49.5 49.3 49.4 49.1 49.0 48.8 48.5 48.3 48.2 48.1 47.9 47.7 47.6 47.4 47.1 46.9 46.8 46.7 46.6 46.5 46.5 46.2 46.3 46.0 45.8 45.7 45.6 Unit Tractor Transmission Costs Current Process AProcess B $242.00 $242.00 $292.00 $176.00 $275.00 $321.00 $286.00 $199.00 $314.00 $269.00 $219.00 $242.00 $327.00 $273.00 $278.00 $264.00 $265.00 $300.00 $296.00 $435.00 $301.00 $333.00 $285.00 $286.00 $242.00 $384.00 $315.00 $288.00 $387.00 $300.00 $314.00 $299.00 $304.00 $302.00 $145.00 $300.00 $335.00 $266.00 $351.00 $242.00 $216.00 $277.00 $281.00 $331.00 $284.00 $289.00 $247.00 $276.00 $259.00 $280.00 $312.00 $322.00 $267.00 $273.00 $209.00 $210.00 $281.00 $282.00 $391.00 $303.00 $304.00 $297.00 $306.00 $391.00 $346.00 $312.00 $236.00 $230.00 $287.00 $383.00 $332.00 $306.00 $299.00 $301.00 $312.00 $300.00 $277.00 $295.00 $278.00 $336.00 $288.00 $303.00 $217.00 $313.00 $315.00 $274.00 $286.00 $321.00 $339.00 $338.00 Blade Weight Sample Weight 1 4.88 2 4.92 3 5.02 4 4.97 5 5.00 6 4.99 7 4.86 8 5.07 9 5.04 10 4.87 11 4.77 12 5.14 13 5.04 14 5.00 15 4.88 16 4.91 17 5.09 18 4.97 19 4.98 20 5.07 21 5.03 22 5.12 23 5.08 24 4.86 25 5.11 26 4.92 27 5.18 28 4.93 29 5.12 30 5.08 31 4.75 32 4.99 33 5.00 34 4.91 35 5.18 36 4.95 37 4.63 38 4.89 39 5.11 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 5.05 5.03 5.02 4.96 5.04 4.93 5.06 5.07 5.00 5.03 5.00 4.95 4.99 5.02 4.90 5.10 5.01 4.84 5.01 4.88 4.97 4.97 5.06 5.06 5.04 4.87 5.00 5.03 5.02 5.02 5.06 5.21 5.09 4.97 5.01 4.90 4.89 4.93 5.16 5.02 5.01 5.10 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 5.03 5.07 4.92 5.08 4.96 4.74 4.91 5.12 5.00 4.93 4.88 4.88 4.81 5.16 5.03 4.87 5.09 4.94 5.08 4.97 5.23 5.12 5.09 5.12 4.93 4.79 5.10 5.12 4.86 5.00 4.94 4.95 4.95 4.87 5.09 4.94 5.01 5.04 5.05 5.05 4.97 4.96 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 4.96 4.99 5.04 4.91 5.19 5.03 4.99 5.12 4.97 4.88 5.07 5.01 4.89 4.95 5.09 5.09 4.89 4.93 4.85 5.03 4.92 5.09 4.99 4.92 4.87 4.90 5.02 5.21 5.02 4.9 5 5.16 5.03 4.96 5.04 4.98 5.07 5.02 5.08 4.85 4.9 4.97 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 5.09 4.89 4.87 5.01 4.97 5.87 5.33 5.11 5.07 4.93 4.99 5.04 5.14 5.09 5.06 4.85 4.93 5.04 5.09 5.07 4.99 5.01 4.88 4.93 5.1 4.94 4.88 4.89 4.89 4.85 4.82 5.02 4.9 4.73 5.04 5.07 4.81 5.04 5.03 5.01 5.14 5.12 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 4.89 4.91 4.97 4.98 5.01 5.01 5.09 4.93 5.04 5.11 5.07 4.95 4.86 5.13 4.95 5.22 4.81 4.91 4.95 4.94 4.81 5.11 4.81 4.97 5.07 5.03 4.81 4.95 4.89 5.08 4.93 4.99 4.94 5.13 5.02 5.07 4.82 5.03 4.85 4.89 4.82 5.18 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 5.02 5.05 4.88 5.08 4.98 5.02 4.99 5.02 5.03 5.02 5.07 4.95 4.95 4.94 5.12 5.08 4.91 4.96 4.96 4.94 5.19 4.91 5.01 4.93 5.05 4.96 4.92 4.95 5.08 4.97 5.04 4.94 4.98 5.03 5.05 4.91 5.09 5.21 4.87 5.02 4.81 4.96 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 5.06 4.86 4.96 4.99 4.94 5.06 4.95 5.02 5.01 5.04 5.01 5.02 5.03 5.18 5.08 5.14 4.92 4.97 4.92 5.14 4.92 5.03 4.98 4.76 4.94 4.92 4.91 4.96 5.02 5.13 5.13 4.92 4.98 4.89 4.88 5.11 5.11 5.08 5.03 4.94 4.88 4.91 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 4.86 4.89 4.91 4.87 4.93 5.14 4.87 4.98 4.88 4.88 5.01 4.93 4.93 4.99 4.91 4.96 4.78 Mower Test Functional Performance Sample Observation 1 1 Pass 2 Pass 3 Pass 4 Pass 5 Pass 6 Pass 7 Pass 8 Pass 9 Pass 10 Pass 11 Pass 12 Pass 13 Pass 14 Pass 15 Pass 16 Pass 17 Pass 18 Pass 19 Pass 20 Pass 21 Pass 22 Pass 23 Pass 24 Pass 25 Pass 26 Pass 27 Pass 28 Pass 29 Pass 30 Pass 31 Pass 32 Pass 33 Pass 34 Pass 35 Pass 36 Pass 37 Pass 38 Pass 2 Fail Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 3 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 4 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 5 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 6 Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 7 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 8 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 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Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 9 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 10 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 11 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 12 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 13 Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass 14 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 15 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 16 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass 17 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass 18 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 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Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Fail Pass Pass Pass Pass Pass Pass 19 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 20 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass 21 Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 22 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 23 Pass Pass Pass Pass Pass 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Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail 29 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 30 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Employee Retention YearsPLE YrsEducationCollege GPA Age GenderCollege Grad Local 10 18 3.01 33 F Y Y 10 16 2.78 25 M Y Y 10 18 3.15 26 M Y N 10 18 3.86 24 F Y Y 9.6 16 2.58 25 F Y Y 8.5 16 2.96 23 M Y Y 8.4 17 3.56 35 M Y Y 8.4 16 2.64 23 M Y Y 8.2 18 3.43 32 F Y Y 7.9 15 2.75 34 M N Y 7.6 13 2.95 28 M N Y 7.5 13 2.50 23 M N Y 7.5 16 2.86 24 M Y Y 7.2 15 2.38 23 F N Y 6.8 16 3.47 27 F Y Y 6.5 16 3.10 26 M Y Y 6.3 13 2.98 21 M N Y 6.2 16 2.71 23 M Y N 5.9 13 2.95 20 F N Y 5.8 18 3.36 25 M Y Y 5.4 16 2.75 24 M Y N 5.1 17 2.48 32 M Y N 4.8 14 2.76 28 M N Y 4.7 16 3.12 25 F Y N 4.5 13 2.96 23 M N Y 4.3 16 2.80 25 M Y N 4 17 3.57 24 M Y Y 3.9 16 3.00 26 F Y N 3.7 16 2.86 23 M Y N 3.7 15 3.19 24 M N N 3.7 16 3.50 23 F Y N 3.5 14 2.84 21 M N Y 3.4 16 3.13 24 M Y N 2.5 13 1.75 22 M N N 1.8 16 2.98 25 M Y N 1.5 15 2.13 22 M N N 0.9 16 2.79 23 F Y Y 0.8 18 3.15 26 M Y N 0.7 13 1.84 22 F N N 0.3 18 3.79 24 F Y N Unit Shipping Cost Plant Singapore Birmingham Frankfurt Mumbai Kansas City Auckland Santiago Singapore Birmingham Frankfurt Mumbai Kansas City Auckland Santiago Singapore Birmingham Frankfurt Mumbai Kansas City Auckland Santiago Customer Mowers Tractors Toronto $1.71 $2.03 Toronto $1.34 $1.78 Toronto $1.52 $1.87 Toronto $1.67 $2.14 Toronto $1.36 $1.79 Toronto $1.86 $2.19 Toronto $1.49 $2.13 Shanghai $1.44 $1.78 Shanghai $1.60 $2.15 Shanghai $1.65 $2.32 Shanghai $1.21 $1.47 Shanghai $1.58 $2.13 Shanghai $1.18 $1.63 Shanghai $1.47 $2.03 Mexico City $1.72 $2.09 Mexico City $1.29 $1.79 Mexico City $1.54 $2.04 Mexico City $1.56 $2.22 Mexico City $1.32 $1.76 Mexico City $1.50 $2.07 Mexico City $1.22 $1.58 Singapore Melbourne $1.43 $1.70 Birmingham Melbourne $1.52 $2.06 Frankfurt Melbourne $1.73 $2.28 Mumbai Melbourne $1.38 $1.63 Kansas City Melbourne $1.72 $2.34 Auckland Melbourne $0.91 $1.17 Santiago Singapore Birmingham Frankfurt Mumbai Kansas City Auckland Melbourne London London London London London London $1.49 $1.88 $1.47 $1.37 $1.44 $1.49 $1.98 $1.80 $2.68 $1.77 $1.64 $1.82 $1.86 $2.60 Santiago Singapore Birmingham Frankfurt Mumbai Kansas City Auckland Santiago Singapore Birmingham Frankfurt Mumbai Kansas City Auckland Santiago London Caracas Caracas Caracas Caracas Caracas Caracas Caracas Atlanta Atlanta Atlanta Atlanta Atlanta Atlanta Atlanta $1.58 $1.50 $1.37 $1.59 $1.61 $1.54 $1.54 $1.00 $1.73 $1.02 $1.42 $1.57 $1.31 $1.74 $1.31 $2.14 $2.01 $1.86 $1.88 $2.08 $1.90 $1.98 $1.26 $2.35 $1.25 $1.70 $2.23 $1.82 $2.26 $1.76 Fixed Costs of Capacity Increase or New Construction Current Plants Kansas City Kansas City Santiago Santiago Proposed Locations Auckland Auckland Birmingham Birmingham Frankfurt Frankfurt Mumbai Mumbai Singapore Singapore Additional CapacityCost 10000 $605,000.00 20000 $985,000.00 5000 $381,000.00 10000 $680,000.00 Maximum capacity 15,000 20,000 15,000 20,000 15,000 20,000 15,000 25,000 15,000 20,000 Cost $917,000.00 ########## $962,000.00 ########## $874,000.00 ########## $750,000.00 $959,000.00 $839,000.00 ########## Purchasing Survey Delivery speed Price levelPrice flexibilityManufacturing imageOverall service 4.1 0.6 6.9 4.7 2.4 1.8 3 6.3 6.6 2.5 3.4 5.2 5.7 6 4.3 2.7 1 7.1 5.9 1.8 6 0.9 9.6 7.8 3.4 1.9 3.3 7.9 4.8 2.6 4.6 2.4 9.5 6.6 3.5 1.3 4.2 6.2 5.1 2.8 5.5 1.6 9.4 4.7 3.5 4 3.5 6.5 6 3.7 2.4 1.6 8.8 4.8 2 3.9 2.2 9.1 4.6 3 2.8 1.4 8.1 3.8 2.1 3.7 1.5 8.6 5.7 2.7 4.7 1.3 9.9 6.7 3 3.4 2 9.7 4.7 2.7 3.2 4.1 5.7 5.1 3.6 4.9 1.8 7.7 4.3 3.4 5.3 1.4 9.7 6.1 3.3 4.7 1.3 9.9 6.7 3 3.3 0.9 8.6 4 2.1 3.4 0.4 8.3 2.5 1.2 3 4 9.1 7.1 3.5 2.4 1.5 6.7 4.8 1.9 5.1 1.4 8.7 4.8 3.3 4.6 2.1 7.9 5.8 3.4 2.4 1.5 6.6 4.8 1.9 5.2 1.3 9.7 6.1 3.2 3.5 2.8 9.9 3.5 3.1 4.1 3.7 5.9 5.5 3.9 3 3.2 6 5.3 3.1 2.8 3.8 8.9 6.9 3.3 5.2 2 9.3 5.9 3.7 3.4 3.7 6.4 5.7 3.5 2.4 1 7.7 3.4 1.7 1.8 3.3 7.5 4.5 2.5 3.6 4 5.8 5.8 3.7 4 0.9 9.1 5.4 2.4 0 2.1 6.9 5.4 1.1 2.4 2 6.4 4.5 2.1 1.9 3.4 7.6 4.6 2.6 5.9 4.9 5 2 5 3.1 3.4 5.8 5.4 3.7 2.6 4.5 2.8 3.8 2.9 4.9 5.4 4.3 2.3 3.1 5.1 4.1 3 1.1 3.7 4.2 1.6 5.3 2.3 3.6 5.6 3.6 5.2 3 4.2 3.8 3.3 1 4.5 5.5 3.4 1.6 2.3 2.6 0.9 2.3 1.3 2.6 2.5 1.9 3.9 0.2 2.1 0.7 4.8 4.1 2.4 0.8 2.6 4.4 2.5 1.8 4.5 1.9 1.9 1.1 3.8 2 1.4 2.5 4.5 1.7 3.7 5.4 2.2 2.2 1.3 2 2.4 0.8 2.6 1.9 1.6 1.8 4.6 2.8 3.7 3 9.6 9.3 8.6 6.5 9.4 10 5.6 8.8 8 8.2 8.2 6.3 6.7 8.7 7.7 7.4 9.6 7.6 8 9.9 9.2 9.3 5.5 7.2 9 9.2 6.4 8.5 8.3 5.9 8.2 9.9 9.1 6.6 9.4 8.3 9.7 7.1 8.7 8.7 5.5 6.1 7.6 8.5 7.8 4.5 4.7 3.7 4.6 4.5 5.6 4.5 3 6 5 5.9 4.9 2.9 7 6.9 5.5 5.4 4.7 4.5 5.8 5.5 4.9 4.7 4.5 6.2 5.3 3.7 5.2 6.2 3.1 4.8 4.5 6.6 4.9 6.1 3.3 4.5 4.6 3.8 8.2 6.4 5 6 3.4 3.6 3.1 2.4 3.7 2.6 3.6 3 3.8 2.1 3.6 4.3 2.5 1.6 2.8 4.6 4 3.1 3.3 2.6 3.6 2.5 3.4 1.6 2.6 3.3 3 3.5 3 4.5 4 2.9 3.3 2.4 3.2 2.2 2.9 1.5 3.1 3.6 4 2.3 3 2.8 2.5 2.4 2.1 2.9 4.3 3 4.8 3.1 1.9 4 0.6 6.1 2 3.1 2.5 3.1 2.9 3.5 1.2 2.5 2.8 1.7 4.2 2.7 0.5 1.6 0.5 2.8 2.2 1.8 7 8.4 7.4 7.3 9.3 7.8 7.6 5.1 5 6.7 6.4 9.2 5.2 6.7 9 4.2 5.9 4.8 6.1 6.3 7.1 4.2 7.8 4.9 4.5 5 4.8 5 6.8 5 2.8 2.7 2.8 2 3.4 3 3.3 3.6 2.2 2.2 0.7 3.3 2.4 2.6 2.2 Salesforce imageProduct qualityUsage LevelSatisfaction LevelSize of firm 2.3 5.2 32 4.2 0 4 8.4 43 4.3 1 2.7 8.2 48 5.2 1 2.3 7.8 32 3.9 1 4.6 4.5 58 6.8 0 1.9 9.7 45 4.4 1 4.5 7.6 46 5.8 0 2.2 6.9 44 4.3 1 3 7.6 63 5.4 0 3.2 8.7 54 5.4 1 2.8 5.8 32 4.3 0 2.5 8.3 47 5 0 1.4 6.6 39 4.4 1 3.7 6.7 38 5 0 2.6 6.8 54 5.9 0 1.7 4.8 49 4.7 0 2.9 6.2 38 4.4 0 1.5 5.9 40 5.6 0 3.9 6.8 54 5.9 0 2.6 6.8 55 6 0 1.8 6.3 41 4.5 0 1.7 5.2 35 3.3 0 3.4 8.4 55 5.2 0 2.5 7.2 36 3.7 1 2.6 3.8 49 4.9 0 2.8 4.7 49 5.9 0 2.5 7.2 36 3.7 1 3.9 6.7 54 5.8 0 1.7 5.4 49 5.4 0 3 8.4 46 5.1 1 3 8 43 3.3 1 3.2 8.2 53 5 0 2.4 4.6 60 6.1 0 3.4 8.4 47 3.8 1 1.1 6.2 35 4.1 1 2.4 7.6 39 3.6 1 2.5 9.3 44 4.8 1 2.6 7.3 46 5.1 0 2.6 8.9 29 3.9 1 2.2 8.8 28 3.3 1 2.5 7.7 40 3.7 1 4.6 1.3 2.5 1.7 1.4 3.2 2.3 2.4 1.4 2.5 2.5 3.4 2.6 2.1 3.6 4 3 2.5 2.2 3.1 2.3 2.7 2.6 3.2 2.3 3.9 2.5 1.9 2.3 2.9 1.6 1.9 2.7 2.7 2.7 2.6 1.5 3.1 2.1 2.1 4.4 3.8 2.5 2.8 4.5 6.2 3.7 8.5 6.3 3.8 9.1 6.7 5.2 5.2 9 8.8 9.2 5.6 7.7 9.6 7.7 4.4 8.7 3.8 4.5 7.4 6 10 6.8 7.3 7.1 4.8 9.1 8.4 5.3 4.9 7.3 8.2 8.5 5.3 5.2 9.9 6.8 4.9 6.3 8.2 7.4 6.8 58 53 48 38 54 55 43 57 53 41 53 50 32 39 47 62 65 46 50 54 60 47 36 40 45 59 46 58 49 50 55 51 60 41 49 42 47 39 56 59 47 41 37 53 6.7 5.9 4.8 3.2 6 4.9 4.7 4.9 3.8 5 5.2 5.5 3.7 3.7 4.2 6.2 6 5.6 5 4.8 6.1 5.3 4.2 3.4 4.9 6 4.5 4.3 4.8 5.4 3.9 4.9 5.1 4.1 5.2 5.1 5.1 3.3 5.1 4.5 5.6 4.1 4.4 5.6 0 0 0 1 0 0 1 0 0 0 1 1 1 0 0 1 0 0 1 0 0 0 0 1 0 0 1 0 1 1 0 0 0 1 0 0 0 1 0 0 0 1 0 1 2.2 2.7 2.3 2.5 4 3.8 1.4 4 2.5 2.1 2.1 2.8 2.7 2.9 3 9 6.7 7.2 8 7.4 7.9 5.8 5.9 8.2 5 8.4 7.1 8.4 8.4 6 43 51 36 34 60 49 39 43 36 31 25 60 38 42 33 3.7 5.5 4.3 4 6.1 4.4 5.5 5.2 3.6 4 3.4 5.2 3.7 4.3 4.4 1 1 0 1 0 0 0 0 1 0 1 0 1 1 0 Purchasing StructureIndustry Buying Type 0 1 1 1 0 1 1 1 2 1 1 1 0 1 3 1 1 2 0 1 1 1 0 2 0 1 3 1 0 2 0 0 1 0 1 2 1 0 1 0 1 1 0 0 3 0 0 3 1 1 2 0 0 2 0 1 3 0 0 3 0 0 2 0 0 1 1 0 3 1 0 1 0 0 2 0 1 3 1 0 1 0 1 3 0 1 3 1 0 2 1 0 1 1 0 3 0 0 3 1 0 1 1 0 1 1 1 1 1 1 2 0 1 3 1 1 1 1 1 1 1 1 1 0 0 0 1 0 0 1 0 0 0 1 1 1 0 1 1 0 0 1 0 0 0 1 1 0 0 1 0 1 1 0 0 0 1 0 0 0 1 0 0 1 1 1 1 1 0 0 1 0 1 1 1 1 0 1 0 1 0 1 0 0 1 1 1 0 1 1 1 0 0 0 0 1 1 1 0 1 0 1 0 1 1 0 0 1 0 0 0 3 3 2 1 3 3 2 3 3 2 2 2 1 1 2 2 3 3 2 3 3 3 2 1 2 3 2 3 2 2 3 3 3 1 2 2 3 1 3 3 2 1 1 2 1 1 1 1 0 1 0 1 1 0 1 0 1 1 0 1 0 0 1 0 1 0 1 0 1 1 1 0 0 0 1 2 1 1 3 2 2 2 1 1 1 3 1 1 1 Chapter 4: Descriptive Statistics May 10,2020 19:57 PM Elizabeth Burke has received several questions from other PLE managers regarding quality, customer satisfaction, and operational performance. She would like you to summarize some data from the Performance Lawn Equipment Data-base using statistical tools and analysis: 1. Frequency distributions and histograms for the data in the Customer Survey worksheet 2. Descriptive statistical measures for engine pro-duction time in the worksheet Engines 3. A frequency distribution and histogram for the blade weight samples in the worksheet Blade Weight 4. The proportion of samples that failed the functional performance test in the worksheet Mower Test 5. PivotTables that summarize the data and pro-vide useful insights in the worksheet Employee Retention 6. Correlations among the satisfaction survey vari-ables in the worksheet Purchasing Survey Write a report that clearly shows these results and explain the key insights Copyright(C)2019 Pearson Education Inc. All Rights Reserved.2020 Pearson Education Inc. All Rights Reserved.
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Dealer Satisfaction
Survey Scale:
North America
2014
2015
2016
2017
2018

0

1

2

3

4

1
0
1
1
2

0
0
1
2
3

2
2
1
6
5

14
14
8
12
15

22
20
34
34
44

5 Sample
Size
11
50
14
50
15
60
45
100
56
125

0
0
0
0
1

0
0
0
1
1

0
0
1
1
2

2
2
4
3
4

6
6
11
12
22

2
2
14
33
60

10
10
30
50
90

2014
2015
2016
2017
2018

0
0
0
0
0

0
0
0
0
0

1
1
1
1
1

3
2
2
2
4

7
8
15
21
17

4
4
7
6
8

15
15
25
30
30

Pacific Rim
2014
2015
2016
2017
2018

0
0
0
0
0

0
0
0
0
0

1
1
1
0
1

2
1
1
2
2

2
3
3
5
7

0
0
1
3
2

5
5
6
10
12

0
0
0

0
0
0

0
1
1

1
4
5

0
2
8

0
0
2

1
7
16

South America
2014
2015
2016
2017
2018
Europe

China
2016
2017
2018

End-User Satisfaction

Survey Scale:
North America
2014
2015
2016
2017
2018

Sample
5 Size

0

1

2

3

4

1
1
1
0
0

3
2
2
2
2

6
4
5
4
3

15
18
17
15
15

37
35
34
33
31

38
40
41
46
49

100
100
100
100
100

1
1
0
0
0

2
3
2
2
2

5
6
6
5
5

18
17
19
20
19

36
36
37
37
37

38
37
36
36
37

100
100
100
100
100

2014
2015
2016
2017
2018

1
1
1
1
0

2
2
1
1
1

4
5
4
3
2

21
21
26
17
19

36
34
37
41
45

36
37
31
37
33

100
100
100
100
100

Pacific Rim
2014
2015
2016
2017
2018

2
1
1
0
0

3
2
2
2
1

5
7
5
4
3

15
15
16
17
19

41
41
40
40
42

34
34
36
37
35

100
100
100
100
100

0
1
0

3
2
1

3
2
1

6
4
3

28 10
30 11
31 14

50
50
50

South America
2014
2015
2016
2017
2018
Europe

China
2016
2017
2018

Frequency
9
21

3
4
5

40
87
43
0

More

Histogram for Price
100
80

Frequency

1
2

60
40
20
0

1

2

3

4

5

More

Price

Frequency
1
2
3
4
5

More

3
8
25
86
78
0

Histogram for Service
100

Frequency

Service

80
60
40
20
0
1

2

3

4

5

More

Service

Ease of Use

Frequency
1
2
3
4
5

More

3
4
17
109
67
0

Histogram for Ease of Use
120
100
Frequency

Region Quality Ease of UsePrice Service
NA
4
1
3
4
NA
4
4
4
5
NA
4
5
4
3
NA
5
4
4
4
NA
5
4
5
4
NA
5
5
3
5
NA
5
4
4
2
NA
5
5
4
5
NA
4
4
4
5
NA
4
5
4
5
NA
4
5
1
4
NA
5
5
4
4
NA
5
4
3
3
NA
4
5
4
4
NA
5
4
3
5
NA
5
5
2
5
NA
5
4
2
5
NA
5
4
2
5
NA
4
5
4
4
NA
4
4
5
4
NA
4
4
2
4
NA
4
3
3
4
NA
5
5
2
5
NA
5
3
4
3
NA
5
4
4
5
NA
5
5
2
5
NA
5
5
5
3
NA
4
4
5
4
NA
5
4
4
4
NA
5
1
5
5
NA
5
4
3
5
NA
4
5
1
4
NA
4
4
3
5
NA
5
3
4
4
NA
5
5
2
4
NA
5
4
4
4
NA
5
5
4
4
NA
5
5
4
5
NA
4
3
3
5
NA
5
4
4
3
NA
5
4
3
4
NA
5
5
1
5
NA
5
4
5
4
NA
3
4
3
4
NA
5
4
2
4
NA
5
5
4
5
NA
5
5
3
4
NA
5
4
4
4
NA
5
4
4
4
NA
5
4
4
5
NA
5
4
1
4
NA
5
4
5
5
NA
5
5
3
4
NA
5
4
4
5
NA
4
3
5
5
NA
5
4
4
4
NA
5
5
5
5
NA
5
5
4
5
NA
4
4
4
4

Price

80
60
40

20
0
1

2

3

4

5

More

Ease of Use

Quality

Frequency
1
2
3
4
5

More

2
2
16
75
105
0

Histogram for Quality
120
100

Frequency

Customer Survey

80
60

40
20

0
1

2

3

4

Quality

5

More

NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA

5
4
5
5
5
5
4
4
5
5
5
5
5
5
5
5
5
4
3
5
4
3
1
4
5
4
5
5
4
5
5
5
5
4
5
4
5
4
5
4
4
5
5
5
4
5
4
5
4
4
4
5
3
5
5
4
4
1
5
4
4
5
4

4
5
5
5
4
4
4
4
4
4
4
5
4
4
3
4
4
5
5
5
4
2
4
5
5
5
5
5
2
4
4
5
5
5
5
4
5
5
5
5
5
4
4
4
2
4
5
4
5
4
4
4
3
4
4
4
4
5
4
4
4
4
4

5
5
5
3
4
5
5
4
4
3
5
4
4
5
4
5
1
3
2
4
3
4
3
3
4
5
4
4
4
5
5
4
5
5
4
5
3
2
5
4
5
3
2
5
4
4
2
4
3
4
2
3
5
3
2
3
3
3
2
4
5
2
5

5
4
4
5
4
2
5
5
4
5
4
5
4
2
5
5
5
5
5
4
5
5
4
5
4
5
5
4
5
4
4
3
5
3
5
5
4
4
4
3
4
5
4
5
5
5
5
4
5
3
4
4
5
4
5
4
5
4
4
4
5
4
5

SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Pac
Pac
Pac
Pac
Pac

4
3
5
4
4
4
4
4
5
4
5
5
4
4
5
5
5
3
4
4
5
4
5
5
5
3
4
4
4
4
3
3
4
5
5
4
3
3
4
5
5
5
3
4
4
5
4
3
4
5
5
4
4
5
2
5
4
5
5
5
4
4
5

4
3
4
4
5
1
5
4
4
4
5
5
4
4
4
4
4
4
3
4
4
3
3
4
4
4
4
3
5
4
4
4
4
5
5
5
4
5
4
4
3
5
4
5
5
4
5
5
4
5
3
5
3
4
4
4
5
4
4
5
4
3
4

4
4
4
4
5
4
4
4
3
4
4
4
2
4
4
4
1
4
5
2
3
4
5
4
4
3
1
4
5
4
5
1
5
5
5
5
4
3
5
5
4
4
4
4
4
4
4
3
4
3
4
2
4
3
4
5
4
1
4
5
4
4
5

3
5
4
1
5
5
4
5
4
5
3
4
4
5
5
4
4
5
4
3
3
5
5
4
4
4
4
3
3
2
4
3
5
5
1
4
4
3
4
5
4
5
4
5
4
5
4
4
2
4
5
4
4
3
4
4
3
5
5
5
4
4
4

Pac
Pac
Pac
Pac
Pac
China
China
China
China
China
China
China
China
China
China

4
5
4
3
5
5
5
4
4
4
4
4
3
3
2

4
5
2
4
4
5
5
4
4
4
4
4
4
4
3

4
4
3
4
4
4
4
3
3
3
3
3
3
2
2

4
5
3
4
5
4
3
3
3
2
3
2
3
2
1

More

More

ase of Use

More

More

Complaints
Month World NA SA Eur Pac China
Jan-14
169 102 12
52
3
Feb-14
187 115 13
55
4
Mar-14
210 128 15
61
6
Apr-14
226 136 16
67
7
May-14
232 137 17
73
5
Jun-14
261 151 19
82
9
Jul-14
245 140 18
80
7
Aug-14
223 128 16
76
3
Sep-14
195 103 15
73
4
Oct-14
174 96 14
62
2
Nov-14
154 84 11
59
0
Dec-14
163 99
9
54
1
Jan-15
195 123 10
59
3
Feb-15
221 141 13
62
5
Mar-15
240 152 16
66
6
Apr-15
264 163 20
70
11
May-15
283 178 22
75
8
Jun-15
296 170 28
86
12
Jul-15
269 153 25
81
10
Aug-15
256 146 23
79
8
Sep-15
231 131 20
73
7
Oct-15
214 125 16
68
5
Nov-15
201 118 13
66
4
Dec-15
171 96 11
61
3
Jan-16
200 112 15
66
4
3
Feb-16
216 117 18
71
6
4
Mar-16
234 126 20
76
9
3
Apr-16
253 138 23
79
11
2
May-16
282 152 26
85
14
5
Jun-16
305 163 30
91
15
6
Jul-16
296 156 28
89
18
5
Aug-16
279 148 26
86
15
4
Sep-16
266 143 24
82
13
4
Oct-16
243 131 21
76
12
3
Nov-16
232 128 18
73
10
3
Dec-16
203 107 15
70
7
4
Jan-17
216 110 19
74
8
5
Feb-17
239 123 23
79
10
4
Mar-17
266 138 26
83
13
6
Apr-17
284 150 30
88
11
5
May-17
315 169 33
91
15
7
Jun-17
340 181 37
95
19
8
Jul-17
319 169 34
92
17
7
Aug-17
304 160 32
90
15
7
Sep-17
277 141 29
87
14
6
Oct-17
250 123 26
83
12
6
Nov-17
228 112 24
77
10
5
Dec-17
213 105 23
74
7
4
Jan-18
240 121 26
80
8
5
Feb-18
251 126 28
82
10
5
Mar-18
281 148 31
85
12
5
Apr-18
298 155 35
89
13
6
May-18
322 168 39
95
12
8
Jun-18
350 183 43
98
15
11
Jul-18
330 170 41
95
14
10
Aug-18
311 158 38
93
13
9
Sep-18
289 149 33
89
11
7
Oct-18
265 136 30
85
8
6
Nov-18
239 121 26
80
7
5
Dec-18
219 108 23
76
7
5

A
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63

B

C

D

E

F

G

Mower Unit Sales
Month
Jan-14
Feb-14
Mar-14
Apr-14
May-14
Jun-14
Jul-14
Aug-14
Sep-14
Oct-14
Nov-14
Dec-14
Jan-15
Feb-15
Mar-15
Apr-15
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Dec-15
Jan-16
Feb-16
Mar-16
Apr-16
May-16
Jun-16
Jul-16
Aug-16
Sep-16
Oct-16
Nov-16
Dec-16
Jan-17
Feb-17
Mar-17
Apr-17
May-17
Jun-17
Jul-17
Aug-17
Sep-17
Oct-17
Nov-17
Dec-17
Jan-18
Feb-18
Mar-18
Apr-18
May-18
Jun-18
Jul-18
Aug-18
Sep-18
Oct-18
Nov-18
Dec-18

NA
6000
7950
8100
9050
9900
10200
8730
8140
6480
5990
5320
4640
5980
7620
8370
8830
9310
10230
8720
7710
6320
5840
4960
4350
6020
7920
8430
9040
9820
10370
9050
7620
6420
5890
5340
4430
6100
8010
8430
9110
9730
10120
9080
7820
6540
6010
5270
5380
6210
8030
8540
9120
9570
10230
9580
7680
6870
5930
5260
4830

SA Europe Pacific China World
200
720
100
0 7020
220
990
120
0 9280
250 1320
110
0 9780
280 1650
120
0 ####
310 1590
130
0 ####
300 1620
120
0 ####
280 1590
140
0 ####
250 1560
130
0 ####
230 1590
130
0 8430
220 1320
120
0 7650
210
990
130
0 6650
180
660
140
0 5620
210
690
140
0 7020
240 1020
150
0 9030
250 1290
140
0 ####
290 1620
150
0 ####
330 1650
130
0 ####
310 1590
140
0 ####
290 1560
150
0 ####
270 1530
140
0 9650
250 1590
150
0 8310
250 1260
160
0 7510
240
900
150
0 6250
210
660
150
0 5370
220
570
160
0 6970
250
840
150
0 9160
270 1110
160
0 9970
310 1500
170
0 ####
360 1440
160
0 ####
330 1410
170
0 ####
310 1440
160
0 ####
300 1410
170
0 9500
280 1350
180
0 8230
270 1080
180
0 7420
260
840
190
0 6630
230
510
180
0 5350
250
480
200
0 7030
270
750
190
0 9220
280 1140
200
0 ####
320 1410
210
0 ####
380 1340
190
0 ####
360 1360
200
0 ####
320 1410
200
0 ####
310 1490
210
0 9830
300 1310
220
0 8370
290
980
210
0 7490
270
770
220
0 6530
260
430
230
0 6300
270
400
200
0 7080
280
750
190
0 9250
300
970
210
5 ####
340 1310
220
16 ####
390 1260
200
22 ####
380 1240
210
26 ####
350 1300
230
14 ####
340 1250
220
15 9505
320 1210
220
11 8631
310
970
230
3 7443
300
650
240
1 6451
290
300
230
0 5650

Tractor Unit Sales
Month NA
SA
Eur
Pacific China World
Jan-14
570
250
560
212
0
1592
Feb-14
611
270
600
230
0
1711
Mar-14
630
260
680
240
0
1810
Apr-14
684
270
650
263
0
1867
May-14
650
280
580
269
0
1779
Jun-14
600
270
590
280
0
1740
Jul-14
512
264
760
290
0
1826
Aug-14
500
280
645
270
0
1695
Sep-14
478
290
650
263
0
1681
Oct-14
455
280
670
258
0
1663
Nov-14
407
290
888
240
0
1825
Dec-14
360
280
850
230
0
1720
Jan-15
571
320
620
250
0
1761
Feb-15
650
350
760
275
0
2035
Mar-15
740
390
742
270
0
2142
Apr-15
840
440
780
280
0
2340
May-15
830
470
690
290
0
2280
Jun-15
760
490
721
300
0
2271
Jul-15
681
481
680
312
0
2154
Aug-15
670
460
711
305
0
2146
Sep-15
640
460
695
290
0
2085
Oct-15
620
440
650
260
0
1970
Nov-15
570
436
680
250
0
1936
Dec-15
533
420
657
240
0
1850
Jan-16
620
510
610
250
10
2000
Feb-16
792
590
680
250
12
2324
Mar-16
890
610
730
260
20
2510
Apr-16
960
600
820
270
22
2672
May-16
1040
620
810
290
20
2780
Jun-16
1032
640
807
310
24
2813
Jul-16
1006
590
760
340
20
2716
Aug-16
910
600
720
320
31
2581
Sep-16
803
670
660
313
30
2476
Oct-16
730
630
630
290
37
2317
Nov-16
699
710
603
280
32
2324
Dec-16
647
570
570
260
33
2080
Jan-17
730
650
500
287
35
2202
Feb-17
930
680
590
290
50
2540
Mar-17
1160
724
620
300
63
2867
Apr-17
1510
730
730
310
68
3348
May-17
1650
760
740
330
70
3550
Jun-17
1490
800
720
340
82
3432
Jul-17
1460
840
670
350
80
3400
Aug-17
1390
830
610
341
90
3261
Sep-17
1360
820
599
330
100
3209
Oct-17
1340
810
560
320
102
3132
Nov-17
1240
827
550
300
110
3027
Dec-17
1103
750
520
290
114
2777
Jan-18
1250
780
480
200
111
2821
Feb-18
1550
805
523
210
121
3209
Mar-18
1820
830
560
220
123
3553
Apr-18
2010
890
570
230
120
3820
May-18
2230
930
590
253
130
4133
Jun-18
2490
980
600
270
136
4476
Jul-18
2440
1002
580
280
134
4436
Aug-18
2334
970
570
250
132
4256
Sep-18
2190
960
550
230
137
4067
Oct-18
2080
930
530
220
130
3890
Nov-18
2050
920
517
190
139
3816
Dec-18
2004
902
490
190
131
3717

Industry Mower Total Sales
Month NA
SA
Jan-14 60000 571
Feb-14 77184 611
Mar-14 77885 658
Apr-14 86190 778
May-14 96117 886
Jun-14 97143 882
Jul-14 84757 848
Aug-14 79804 735
Sep-14 64800 657
Oct-14 59307 595
Nov-14 52157 553
Dec-14 45049 462
Jan-15 58627 553
Feb-15 76200 615
Mar-15 82871 658
Apr-15 84904 784
May-15 93100 846
Jun-15 93000 838
Jul-15 83048 763
Aug-15 74854 694
Sep-15 60769 625
Oct-15 55619 610
Nov-15 48155 571
Dec-15 42647 512
Jan-16 57885 537
Feb-16 77647 595
Mar-16 81845 659
Apr-16 86095 756
May-16 91776 878
Jun-16 100680 825
Jul-16 86190 756
Aug-16 71887 714
Sep-16 60000 651
Oct-16 55566 643
Nov-16 50857 619
Dec-16 42596 548
Jan-17 58095 581
Feb-17 75566 614
Mar-17 80286 622
Apr-17 85140 727
May-17 90093 826
Jun-17 95472 783
Jul-17 87308 681
Aug-17 74476 646
Sep-17 61698 625
Oct-17 57238 617
Nov-17 50673 587
Dec-17 51238 591
Jan-18 59712 563
Feb-18 77961 571
Mar-18 83725 625
Apr-18 90297 723
May-18 91143 848
Jun-18 99320 792
Jul-18 93922 745
Aug-18 73143 739
Sep-18 66699 667
Oct-18 56476 660
Nov-18 51068 625
Dec-18 46893 608

Eur
Pac
China World
13091
1045
0
74662
17679
1111
0
96585
22759
1068
0 102369
27966
1237
0 116171
27895
1313
0 126210
30566
1176
0 129768
29444
1359
0 116409
28364
1238
0 110141
28393
1215
0
95065
24444
1154
0
85500
18000
1262
0
71972
12453
1386
0
59349
12778
1443
0
73401
18214
1515
0
96545
23889
1373
0 108791
29455
1442
0 116584
29464
1215
0 124625
27414
1333
0 122585
27368
1415
0 112594
27321
1296
0 104164
29444
1402
0
92241
23774
1468
0
81470
17308
1351
0
67386
12941
1389
0
57489
10962
1509
0
70892
15273
1402
0
94917
20556
1524
0 104583
26786
1574
0 115211
24828
1468
0 118949
24737
1560
0 127801
24828
1441
0 113216
25179
1545
0
99325
24545
1667
0
86863
19286
1698
0
77193
15273
1810
0
68558
9107
1731
0
53982
8571
1887
0
69135
13158
1845
0
91182
19655
1923
0 102486
25179
1981
125 113027
23103
1810
142 115832
24286
1942
226 122482
24737
1961
230 114686
26607
2000
122 103729
22982
2075
56
87381
16897
2019
10
76771
13750
2095
0
67105
7818
2150
0
61797
7547
1852
0
69673
13889
1743
0
94165
18302
1892
0 104544
25192
2037
236 118250
24706
1887
542 118583
25306
1944
875 127363
27083
2170
1386 123919
26042
2037
1193 101961
26304
2018
421
95688
22558
2072
56
81766
14773
2182
0
68648
6977
2035
0
56510

Industry Tractor Total Sales
Month NA
SA
Eur
Pac
China World
Jan-14
8143
984
5091
987
278 15483
Feb-14
8592
1051
5310
1090
283 16325
Mar-14
8630
1016
6071
1127
285 17129
Apr-14
8947
1027
5856
1209
288 17327
#####
8442
1057
5273
1221
286 16278
Jun-14
7500
1019
5315
1327
287 15448
Jul-14
6145
977
7170
1324
289 15905
#####
5882
1057
5926
1268
290 14422
#####
5595
1086
6075
1209
293 14258
Oct-14
5233
1045
6321
1168
295 14061
#####
4494
1078
8381
1127
298 15378
#####
3913
1029
7944
1085
301 14272
Jan-15
5938
1172
5688
1185
306 14289
Feb-15
6633
1273
7037
1286
302 16530
Mar-15
7327
1423
6981
1286
303 17320
Apr-15
8077
1612
7500
1346
307 18842
#####
7830
1728
6571
1388
309 17826
Jun-15
7103
1815
6990
1449
312 17669
Jul-15
6239
1776
6667
1490
315 16487
#####
6036
1685
6762
1449
318 16250
#####
5664
1679
6635
1394
321 15692
Oct-15
5345
1618
6311
1256
315 14844
#####
4831
1564
6476
1214
318 14402
#####
4454
1522
6250
1171
320 13716
Jan-16
5299
1835
5922
1208
333 14597
Feb-16
6529
2115
6667
1214
313 16836
Mar-16
7120
2202
7228
1256
606 18412
Apr-16
7619
2151
8200
1311
571 19852
#####
8387
2214
7941
1415
556 20513
Jun-16
8110
2278
7921
1520
526 20355
Jul-16
7752
2100
7677
1675
513 19716
#####
6894
2128
7200
1584
769 18575
#####
6015
2367
6735
1527
750 17394
Oct-16
5368
2211
6495
1422
732 16226
#####
4964
2483
6061
1366
714 15587
#####
4444
1986
5816
1262
698 14207
Jan-17
5000
2257
5051
1373
714 14394
Feb-17
6284
2353
6082
1436
1063 17218
Mar-17
7785
2457
6327
1478
1264 19310
Apr-17
9934
2517
7604
1512
1333 22901
##### 10645
2612
7789
1642
1556 24244
Jun-17
9491
2749
7347
1667
1739 22993
Jul-17
9182
2887
6979
1733
1702 22483
#####
8528
2833
6489
1700
1915 21465
#####
8293
2789
6316
1642
2083 21123
Oct-17
8221
2765
5833
1576
2128 20523
#####
7470
2746
5789
1493
2292 19789
#####
6509
2534
5591
1450
2245 18329
Jan-18
7267
2635
5106
1010
2292 18311
Feb-18
8807
2703
5474
1045
2449 20477
Mar-18 10168
2795
6022
1106
2400 22489
Apr-18 11044
2997
6064
1150
2353 23607
##### 12120
3131
6344
1244
2600 25439
Jun-18 13459
3311
6593
1357
2653 27374
Jul-18 13048
3390
6304
1421
2600 26764
##### 12275
3277
6064
1263
2549 25428
##### 11347
3232
5789
1173
2453 23995
Oct-18 10667
3131
5699
1128
2517 23142
##### 10459
3087
5604
974
2541 22666
##### 10082
3030
5444
979
2453 21989

Unit Production Costs
Month
Tractor Mower
Jan-14
$1,750
$50
Feb-14
$1,755
$50
Mar-14
$1,763
$51
Apr-14
$1,770
$51
May-14
$1,778
$51
Jun-14
$1,785
$51
Jul-14
$1,792
$51
Aug-14
$1,795
$51
Sep-14
$1,801
$52
Oct-14
$1,804
$52
Nov-14
$1,810
$52
Dec-14
$1,813
$52
Jan-15
$1,835
$55
Feb-15
$1,841
$55
Mar-15
$1,848
$55
Apr-15
$1,854
$55
May-15
$1,860
$56
Jun-15
$1,866
$56
Jul-15
$1,872
$56
Aug-15
$1,878
$56
Sep-15
$1,885
$56
Oct-15
$1,892
$57
Nov-15
$1,897
$57
Dec-15
$1,903
$57
Jan-16
$1,925
$59
Feb-16
$1,931
$59
Mar-16
$1,938
$59
Apr-16
$1,944
$59
May-16
$1,950
$59
Jun-16
$1,956
$60
Jul-16
$1,963
$60
Aug-16
$1,969
$60
Sep-16
$1,976
$60
Oct-16
$1,983
$60
Nov-16
$1,990
$61
Dec-16
$1,996
$61
Jan-17
$2,011
$59
Feb-17
$2,001
$59
Mar-17
$2,024
$59

Apr-17
May-17
Jun-17
Jul-17
Aug-17
Sep-17
Oct-17
Nov-17
Dec-17
Jan-18
Feb-18
Mar-18
Apr-18
May-18
Jun-18
Jul-18
Aug-18
Sep-18
Oct-18
Nov-18
Dec-18

$2,030
$2,039
$2,026
$2,034
$2,033
$2,056
$2,065
$2,068
$2,069
$2,073
$2,077
$2,081
$2,086
$2,092
$2,098
$2,104
$2,110
$2,116
$2,122
$2,129
$2,135

$59
$60
$60
$60
$60
$60
$60
$61
$61
$63
$63
$63
$63
$63
$63
$64
$64
$64
$64
$64
$64

Operating and Interest Expenses
Month AdministrativeDepreciationInterest
Jan-14
$633,073
$140,467 $7,244
Feb-14
$607,904
$165,636 $7,679
Mar-14
$630,687
$142,853 $6,887
Apr-14
$613,401
$160,139 $6,917
#####
$607,664
$165,876 $8,316
Jun-14
$632,967
$140,573 $7,428
Jul-14
$609,604
$163,936 $8,737
#####
$607,749
$165,791 $7,054
#####
$603,367
$170,173 $8,862
Oct-14
$629,083
$144,457 $8,488
#####
$611,995
$161,545 $7,049
#####
$625,712
$147,828 $8,807
Jan-15
$656,123
$175,447 $7,430
Feb-15
$652,679
$178,891 $6,791
Mar-15
$655,521
$176,049 $8,013
Apr-15
$676,581
$154,989 $8,979
#####
$676,581
$154,989 $7,484
Jun-15
$656,440
$175,130 $7,858
Jul-15
$661,969
$169,601 $7,424
#####
$677,212
$154,358 $6,848
#####
$653,545
$178,025 $6,751
Oct-15
$657,388
$174,182 $8,160
#####
$672,475
$159,095 $7,898
#####
$656,325
$175,245 $8,953
Jan-16
$723,594
$226,526 $9,443
Feb-16
$759,042
$191,078 $8,464
Mar-16
$749,187
$200,933 $10,264
Apr-16
$751,499
$198,621 $8,547
#####
$741,452
$208,668 $8,578
Jun-16
$729,122
$220,998 $9,519
Jul-16
$734,783
$215,337 $9,343
#####
$748,208
$201,912 $8,448
#####
$738,186
$211,934 $9,957
Oct-16
$759,403
$190,717 $9,738
#####
$726,183
$223,937 $9,785
#####
$757,037
$193,083 $8,191
Jan-17
$672,232
$179,138 $9,914
Feb-17
$665,023
$186,347 $9,954
Mar-17
$667,657
$183,713 $10,859

Apr-17
#####
Jun-17
Jul-17
#####
#####
Oct-17
#####
#####
Jan-18
Feb-18
Mar-18
Apr-18
#####
Jun-18
Jul-18
#####
#####
Oct-18
#####
#####

$654,198
$659,435
$661,190
$647,321
$666,743
$678,705
$658,990
$656,221
$676,934
$641,571
$634,973
$662,054
$654,962
$645,579
$658,112
$637,711
$638,317
$651,996
$630,766
$645,095
$637,807

$197,172
$191,935
$190,180
$204,049
$184,627
$172,665
$192,380
$195,149
$174,436
$210,589
$217,187
$190,106
$197,198
$206,581
$194,048
$214,449
$213,843
$200,164
$221,394
$207,065
$214,353

$9,730
$10,430
$10,222
$10,102
$10,610
$9,374
$10,830
$9,017
$10,423
$9,985
$9,766
$11,148
$9,339
$9,468
$10,324
$9,737
$9,290
$9,213
$10,143
$10,383
$9,059

On-Time Delivery
Month Number of deliveriesNumber On TimePercent
Jan-14
1086
1069 98.4%
Feb-14
1101
1080 98.1%
Mar-14
1116
1089 97.6%
Apr-14
1216
1199 98.6%
May-14
1183
1168 98.7%
Jun-14
1176
1160 98.6%
Jul-14
1198
1181 98.6%
Aug-14
1205
1189 98.7%
Sep-14
1223
1210 98.9%
Oct-14
1209
1194 98.8%
Nov-14
1198
1180 98.5%
Dec-14
1243
1223 98.4%
Jan-15
1220
1201 98.4%
Feb-15
1241
1224 98.6%
Mar-15
1237
1217 98.4%
Apr-15
1258
1242 98.7%
May-15
1262
1246 98.7%
Jun-15
1227
1212 98.8%
Jul-15
1243
1227 98.7%
Aug-15
1281
1264 98.7%
Sep-15
1272
1254 98.6%
Oct-15
1295
1278 98.7%
Nov-15
1298
1281 98.7%
Dec-15
1318
1296 98.3%
Jan-16
1281
1264 98.7%
Feb-16
1320
1304 98.8%
Mar-16
1352
1334 98.7%
Apr-16
1336
1320 98.8%
May-16
1291
1276 98.8%
Jun-16
1342
1326 98.8%
Jul-16
1352
1337 98.9%
Aug-16
1377
1360 98.8%
Sep-16
1385
1368 98.8%
Oct-16
1356
1338 98.7%
Nov-16
1362
1346 98.8%
Dec-16
1349
1333 98.8%
Jan-17
1386
1371 98.9%
Feb-17
1358
1342 98.8%
Mar-17
1371
1356 98.9%
Apr-17
1362
1348 99.0%
May-17
1350
1338 99.1%
Jun-17
1381
1366 98.9%
Jul-17
1392
1378 99.0%
Aug-17
1371
1359 99.1%
Sep-17
1402
1387 98.9%
Oct-17
1384
1370 99.0%
Nov-17
1399
1377 98.4%
Dec-17
1369
1357 99.1%
Jan-18
1401
1390 99.2%
Feb-18
1388
1376 99.1%
Mar-18
1395
1385 99.3%
Apr-18
1412
1401 99.2%
May-18
1403
1392 99.2%
Jun-18
1415
1402 99.1%
Jul-18
1426
1415 99.2%
Aug-18
1431
1420 99.2%
Sep-18
1445
1426 98.7%
Oct-18
1425
1414 99.2%
Nov-18
1413
1403 99.3%
Dec-18
1456
1427 98.0%

A
1

B

C

D

E

F

Defects After Delivery

2
3
4
5
6
7
8
9
10
11
12
13
14
15
16

Defects per million items received from suppliers
Month
2014
2015
2016
2017
2018
January
812
828
824
682
571
February
810
832
836
695
575
March
813
847
818
692
547
April
823
839
825
686
542
May
832
832
804
673
532
June
848
840
812
681
496
July
837
849
806
696
472
August
831
857
798
688
460
September 827
839
804
671
441
October
838
842
713
645
445
November
826
828
705
617
438
December
819
816
686
603
436

Time to Pay Suppliers
Month
Working Days
Jan-14
8.32
Feb-14
8.28
Mar-14
8.29
Apr-14
8.32
May-14
8.36
Jun-14
8.35
Jul-14
8.34
Aug-14
8.32
Sep-14
8.36
Oct-14
8.33
Nov-14
8.32
Dec-14
8.29
Jan-15
7.89
Feb-15
7.65
Mar-15
7.58
Apr-15
7.53
May-15
7.48
Jun-15
7.45
Jul-15
7.36
Aug-15
7.35
Sep-15
7.32
Oct-15
7.3
Nov-15
7.27
Dec-15
7.25
Jan-16
7.22
Feb-16
7.21
Mar-16
7.22
Apr-16
7.29
May-16
7.25
Jun-16
7.23
Jul-16
7.28
Aug-16
7.25
Sep-16
7.24
Oct-16
7.26
Nov-16
7.21
Dec-16
7.23
Jan-17
7.24
Feb-17
7.19
Mar-17
7.21
Apr-17
7.23
May-17
7.22
Jun-17
7.19
Jul-17
7.17
Aug-17
7.15
Sep-17
7.16
Oct-17
7.16
Nov-17
7.15
Dec-17
7.14
Jan-18
7.12
Feb-18
7.11
Mar-18
7.11
Apr-18
7.11
May-18
7.11
Jun-18
7.12
Jul-18
7.08
Aug-18
7.09
Sep-18
7.09
Oct-18
7.04
Nov-18
7.06
Dec-18
7.08

Response times to customer service calls (days)
Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018
4.36
4.33
3.71
4.44
2.75
3.45
1.67
2.55
5.42
4.73
2.52
4.07
3.24
1.95
2.58
2.30
5.50
1.63
2.69
5.11
4.35
2.77
3.47
1.04
2.79
4.21
3.47
3.49
5.58
1.83
3.12
1.59
5.55
6.89
5.12
4.69
2.89
3.72
1.00
3.11
3.65
0.92
1.00
6.36
5.09
4.59
5.40
4.05
8.02
5.27
3.44
8.26
2.33
1.17
3.90
3.38
4.00
0.90
6.04
1.91
1.69
1.46
4.49
1.26
3.34
3.85
2.53
8.93
3.88
1.90
2.06
0.90
4.92
5.00
2.39
6.85
3.39
2.95
4.49
2.31
3.55
3.52
3.26
5.69
5.14
4.69
3.57
2.71
3.52
5.20
4.68
3.05
0.98
3.34
3.41
1.65
1.25
5.13
3.59
5.91
2.34
3.59
3.31
3.58
2.18
5.29
1.07
1.00
2.80
4.03
2.79
2.96
4.35
1.00
2.86
1.82
3.06
2.39
2.09
3.78
2.46
2.18
4.44
3.74
2.40
1.63
4.28
2.87
2.07
4.55
4.87
6.11
1.59
2.40
4.47
0.90
2.90
2.13
6.76
4.78
3.05
4.44
1.94
4.87
2.58
5.24
2.84
4.13
1.50
4.96
3.90
3.11
5.50
4.08
1.25
7.17
5.58
4.41
3.32
0.90
2.47
4.04
3.43
5.70
3.11
3.40
2.20
3.52
4.24
5.09
2.98
1.00
1.08
3.15
3.52
3.18
1.88
7.66
4.65
3.40
3.63
4.87
2.31
0.90
4.25
4.65
2.66
2.04
1.86
3.97
1.00
1.35
5.08
0.90
4.99
4.37
1.90
3.85
5.90
1.62
4.40
2.01
3.76
2.47
6.07
2.81
1.09
1.87
1.64
1.34
3.12
3.20
1.00
1.76
4.60
1.03
6.40
8.05
2.12
5.83
1.00
5.58
3.52
2.31
3.68
4.91
4.32
3.94
1.19
4.92
4.14
1.99
3.92
5.06
3.61
2.47
3.79
2.63
4.13
3.97
4.13
3.26
4.02
3.89
5.86
3.27
2.43
1.00
3.34
4.26
2.63
6.88
0.90
2.86
2.34
3.51
3.28
1.70
4.47
1.71
2.24
3.83
2.53
2.41
3.24
2.30
4.18
6.39
0.90
1.79
4.14
2.47
3.25
5.35
4.73
6.57
3.87
2.70
2.65
4.02
5.20
2.33
2.65
4.18
2.46
3.61
3.21
2.03
5.28
3.67
2.36
8.82
3.84
0.90
3.85
3.62
4.33
4.73
3.64
3.35
2.43
3.38
2.20
4.12
4.64
1.05
5.62
5.50
1.54
4.38
4.57
1.40
2.65
2.67
0.90
6.51
0.90
2.87
2.99
2.49
3.42
4.16
6.40
0.90
3.69
2.11
4.19
2.67
3.97
0.90
3.21
2.87
1.73
2.86
3.03
4.33
1.26
3.51
3.55
7.45
3.52
3.12
1.90
1.95
6.16
5.95
5.93
3.49
2.23
1.86
2.09
2.70
6.40
2.05
5.52
3.03
5.35
2.41
1.03
1.76
1.00
8.21
4.96
7.46
5.11
2.98
2.95
2.64
3.63
2.52
4.85
4.84
6.46
0.90
7.42
4.49
5.34
3.99
5.57
2.88
5.61
1.01
3.79
1.62
3.74
2.59
4.82
0.95
3.63
4.56
2.48
1.10
5.63
1.34
3.18
3.05
3.87
5.67
2.71
4.50

Employee Satisfaction Results
Averages using a 5 point scale
Design &
Sales &
Quarter Production Sample sizeManager Sample sizeAdministrationSample sizeTotal Sample size
1st Q-15
2.86
100
3.81
10
3.51
30
3.07
140
2nd Q-15
2.91
100
3.76
10
3.38
30
3.07
140
3rd Q-15
2.84
100
3.86
10
3.45
30
3.04
140
4th Q-15
2.83
100
3.48
10
3.61
30
3.04
140
1st Q-16
2.91
100
3.75
20
3.37
30
3.11
150
2nd Q-16
2.94
100
3.92
20
3.53
30
3.19
150
3rd Q-16
2.86
100
3.89
20
3.47
30
3.12
150
4th Q-16
2.83
100
3.58
20
3.66
30
3.10
150
1st Q-17
2.95
100
3.82
20
3.71
40
3.25
160
2nd Q-17
3.01
100
4.01
20
3.53
40
3.27
160
3rd Q-17
3.03
100
3.92
20
3.62
40
3.29
160
4th Q-17
2.96
100
3.84
20
3.48
40
3.20
160
1st Q-18
3.05
100
3.92
20
3.52
40
3.28
160
2nd Q-18
3.12
100
4.00
20
3.37
40
3.29
160
3rd Q-18
3.06
100
3.93
20
3.46
40
3.27
160
4th Q-18
3.02
100
3.70
20
3.59
40
3.25
160

Engine Production Time
Sample
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50

Production Time (min)
65.1
62.3
60.4
58.7
58.1
56.9
57.0
56.5
55.1
54.3
53.7
53.2
52.8
52.5
52.1
51.8
51.5
51.3
50.9
50.5
50.2
50.0
49.7
49.5
49.3
49.4
49.1
49.0
48.8
48.5
48.3
48.2
48.1
47.9
47.7
47.6
47.4
47.1
46.9
46.8
46.7
46.6
46.5
46.5
46.2
46.3
46.0
45.8
45.7
45.6

Production Time (min)
Mean
Standard Error
Median
Mode

50.722
0.6...

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