Expatriate Packets, management homework help

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The employee you have chosen to send on this overseas assignment will be going with a spouse and two school age children for a specified period of time (usually somewhere between 18 and 36 months. Do not forget the two school age children with between 18 and 36 months).

Page 1 of the project sets the stage by introducing yourself (the HR manager), your organization, the employee and the new assignment. (Already done see the attachment name with Expatriate Packets Summary)

Create the orientation booklet, including both general information about the particular city and country you have chosen (e.g., currency, exchange rate, language, schools, taxes, political structure, climate, etc.) and specific HR information (e.g., compensation package, relocation allowances, spousal/family assistance, cultural and/or language training, benefits, tax offsets, etc.). (Like the examples in the attachments)

And this time I need the whole Patriate Packets, which means you need to write the whole patriate packets based on the summary in attachment write about the apple in Nairobi, Kenya. I need at least 30 pages this time for the complete assignment.




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June 10, 2016 Dear Winston Mathews, Congratulations on accepting our offer to serve as Apple’s new regional manager in Nairobi, Kenya. For the next five years, you will be working as Apple’s Eastern Africa Regional manager and we are very delighted to have you as part of our dynamic global team. I also take this opportunity to congratulate your wife, Brandy on her selection as sales director. WE do hope that you and your family will find this new assignment enjoyable and rewarding as well. As the new regional manager you will be responsible for spearheading Apple’s operations in East Africa which is composed of Kenya, Uganda, Tanzania, Burundi and southern Sudan. We have been operating in the area for the last three years and it has promised to be a key pillar in promoting Apple’s operation in Africa. In order to ensure a smooth transition, we have assigned you a sponsor, Julius Yego. Yego is the operations coordinator in the regional office and has worked for the company for the last two years. Being a local citizen, he his quite familiar with the geography of Kenya as well as its culture and operations. We hope that you and your family will find his services to be invaluable. Finally, I have enclosed here a copy of our ‘Welcome to Kenya’ information package which contains invaluable information on your new journey. This package is tailored for your family and your assignment. Please read it and if you have any questions, please feel free to contact me or my department. I wish you all the best in your new endeavor as the apple Inc. Easter Africa Regional Manager. Once Again, congratulations, Sincerely, Alex, R. Davisdson Human Resources Expatriate Manager Alex@Apple.com February 24, 2012 Dear Michael Tetu, Congratulations on your management position as Security Officer for ExxonMobil in Douala, Cameroon. We are very excited to have you as part of the team. Your three year assignment will be challenging and rewarding, ensuring that the security of our state of the art facilities and personnel are operating in a safe environment. I will also take this opportunity to congratulate your spouse, Mandi, on her selection as a logistics clerk. We, at ExxonMobil, hope that you and your family will find this assignment and location to be an enjoyable experience. We have included our welcome packet, which has been personally tailored to your family and your assignment. Please read the complete packet as it contains valuable information about Douala and Cameroon, preparation tips and guidelines prior to your arrival in-country, what it is like to live in Cameroon, and finally how to conduct business there. As you know, ExxonMobil prides itself in taking care of its most valuable asset, its people. That is what separates us from the competition. As a result, if you have any questions, regarding the information in the welcome packet or about your upcoming assignment, please feel free to contact me or my department. In order to assist in your move to Douala, we have also assigned you a sponsor, Mr. Tom Cherepko. He is currently the Chief of Operations in Cameroon for the last five years and is well suited to answer any questions you may have and help you and your family get settled in Cameroon. His contact information is tom.chereptko@exxonmobil.com or (237) 65-78-89-42. Again, please read the enclosed welcome packet and do not hesitate to contact us or your sponsor for any additional information. We are here to make your move to Douala as smooth as possible. Good luck and safe travels. Sincerely, Alex C. Lovasz Human Resources Expatriate Manager 713-680-7993 ext. 101 Alexander.lovasz@exxonmobil.com Welcome Packet: Douala, Cameroon January, 2012 2 Table of Contents Welcome Letter from CEO of ExxonMobil…………………………………… 5 General Information on Cameroon…………………………………………….. 6 Geography & Climate……………………………………………………... Population…………………………………………………………………. Flag of Cameroon.………………………………………………………… Languages…………………………………………………………………. Government……………………………………………………………….. Holidays…………………………………………………………………… Major Industries…………………………………………………………… 6 6 7 7 7 8 8 Overview of Douala……………………………………………………………… 9 Preparing to leave for Cameroon……………………………………………….. 10 Pre-requisites for Entry…………………………………………………… Cultural Training…………………………………………………………... Job Training prior to departure……………………...…………………….. Preview Visit……………………………………………………………… Your Pet…………………………………………………………………... Health Insurance and Services……………………………………………. Immunization & Anti-Malaria Prophylaxis….…………………………… Moving Expenses…………………………………………………………. Your Sponsor……………………………………………………………… 10 10 10 11 11 11 11 12 12 Living in Cameroon……………………………………………………………... Arriving in Douala………………………………………………………… Registering at the Embassy………………………………………………... Housing……………………………………………………………………. Job Training in-country……………………………………………………. Banking & Currency………………………………………………………. COLA & Taxes……………………………………………………………. Schools…………………………………………………………………….. Childcare…………………………………………………………………… Healthcare Services………………………………………………………… Work program for Spouses………………………………………………… Satellite and Internet Services……………………………………………… Electrical Appliances……………………………………………………….. Utilities…………………………………………………..…………………. Church Services…………………..………………………………………… 3 13 13 13 14 14 14 14 15 15 15 15 16 16 16 16 Postal Services……………...…………………………………………………. Transportation…………………………………………………………............. Company………………………………………………………………. Public………………………………………………………………….. Driving in Cameroon………………………………………………………….. Security and Crimes…………………………………………………………… Shopping………………………………………………………………………. Eating in Cameroon……………………………………………………………. Sports Club……………...……………………………………………………... 17 18 18 18 18 19 20 20 21 Conducting Business in Cameroon………………………………………………….. 22 General Policies………………………………………………………………… Structural Policy Developments………………………………………………… Workers Rights…………………………………………………………………. General information on Conducting Business………………………………….. Meeting & Greeting………………….…………………………………. Business Meetings/Negotiations………………..……………………… Social Events & Gifts…………………………………………………………… 22 22 23 23 23 24 25 Appendix A---Maps……………………………………………………………………. 27 Appendix B---Compensation Table with COLA………………………………………. 29 References……………………………………………………………………………… 30 **If you have any questions with any information found in this Welcome Packet, a list of references is enclosed on p. 30 or simply contact the ExxonMobil HR Expatriate Department at 713-680-7993 ext. 101. 4 January 1, 2012 Dear Expatriate, I would like to personally welcome you to the ExxonMobil family. You have joined a company which prides itself in taking care of people whether they are here in the United States or serving overseas as expatriates. You have chosen to work overseas and help ExxonMobil to become truly global and for that, I thank you. Since moving to a foreign country is difficult, my HR department has organized for you and your family this Welcome Packet, pre-departure training, in-country training, and assigned you a sponsor who will show you the ropes at work and assist in getting your family settled. The idea is to get you as prepared as possible for the challenges you will encounter in your overseas assignment. I want to make it perfectly clear that my staff and the resources of ExxonMobil are at your disposal in order to ensure that your transition is as smooth as possible. If you have any questions, contact my HR Expatriate Manager, Alex Lovasz at 713-680-7993 ext. 101. Again, I want to thank you for improving our organization and for selecting an overseas assignment which will prove to be both challenging and rewarding. Sincerely, Rex Tillerson ExxonMobil Chairman & CEO 5 General Information on Cameroon Geography & Climate Cameroon is triangular in shape and is located in central Africa in between the Bight of Biafra (also known as the armpit of the continent) Nigeria and Equatorial Guinea. It is also bordered by Chad, Central African Republic, Republic of Congo and Gabon. The political capital of the country is Yaoundé located in the center of the country and the economic capital is Douala on the western coast. Both are the two largest cities in Cameroon. Cameroon has a very mixed landscape for an African country. It has a 250 mile (402 km) coastline with plush tropical forests, high plateaus in the center of the country with mountains to the west and dry plains/desert in the north. Cameroon also has the most active volcano in Western Africa, called Mount Cameroon at 13,435 ft (4,095 m) in the west. The last eruption was in 2000. Since the topography of Cameroon is very diverse so is its climate. From the west, Cameroon is very humid up through the central plateaus and becomes very dry the farther north one travels. Cameroon has two seasons, a rainy and dry season. The rainy season is usually between November and February. Coastline temperature averages, to include Douala, vary between 72 degrees F and 90 degrees F (22-32 degrees C) with an average of 80% humidity. See Appendix A for general map of the country. Population As of 2012, the population in Cameroon counts 20 million inhabitants. The capital city, Yaoundé, has 1.75 million inhabitants while Douala has 2.05 million (as of 2009). Cameroon enjoys significant ethnic diversity in its population made up of 31% Highlanders, 27% Bantu, 11% Kirdi, 10% Fulani, and 21% of smaller different ethnicities. The religion is broken down into three categories: 40% indigenous religions, 40% Christian and 20% Muslim. The predominant religion within the Christian population is Catholicism. 6 Flag of Cameroon As a French/British colony, Cameroon gained its independence in 1960 and designed its flag similar to the French flag. It is made up of three even bands each signifying an element of Cameroon. The green stands for hope and the lush forests in the south/west. The red signifies unity which they had to gain through independence and the civil war which ensued, while the yellow symbolizes the sun, happiness and the savannahs in the plains. Finally, the star brings it all together unifying all of Cameroon. Cameroonians are very proud of their flag, which is not to be confused with the flags of Ghana and Senegal which are similar in color and design. Languages Cameroon has two official languages, English and French, which are tied to the two main religions. English is predominantly spoken in the north where the preponderance of Muslims resides, while French is spoken from the capital to the coast where Catholicism is mainly practiced. There are also 24 other indigenous languages spoken in the country but they are not recognized as official languages. Government Prior to independence, Cameroon was divided into two colonies, one controlled by the French in the south and one controlled by the British in the north. In 1960, independence was declared and the UN recognized the Republic of Cameroon. Since its independence, Cameroon has been one of the most stable countries in Africa consisting of three governmental branches: the Executive, the Legislative, and Judicial Branches. The current president is Paul Biia, who is pro-western and a strong advocate for foreign investment. Cameroon’s legal system is a mixture between English common law, French civil law and customary law. Unfortunately, there exists a high degree of bribery and corruption throughout government. It is important to remind all 7 ExxonMobil employees, that the company has a zero tolerance policy reference bribery and corruption. Holidays The following are national holidays (expect the day prior to have stores and shops close early) which represent a mixture of Catholic and Muslim religious holidays: January 1st—New Year’s Day February 5th---Eid Milad Nabi (Prophet’s Birthday) February 11th---Youth day April 6th---Easter May 1st---Labor Day May 7th---Ascension May 20th---National Day May 21st---Sheep Festival June 17th---Ascension of the Prophet August 15th---Assumption August 19th---Djoulde Soumae (End of Ramadan) October 1st---Unification Day October 26th---Eid Al Adha (Festival of Sacrifice) November 15th---Hijra (Islamic New Year) December 25th---Christmas Major Industries Cameroon is a very economically stable country. It currently has two economic hubs in country: Yaounde (political capital) and Douala (economic capital). Both hubs support the two primary industries of agriculture and oil. ExxonMobil has been a strong partner of Cameroon in the sector of oil exploration. We have built a 640 mile pipeline through the country of Cameroon in order to extract this commodity from northern Cameroon and Chad, transport it to the coast and load it on ships at the sole oil terminal/port in the country at Kibri (93 miles from Douala—see Appendix A for map). 8 An Overview of Douala Douala is the economic capital of Cameroon, the second largest city in the country and the largest port city in Western Africa. It sits on the coast (see Appendix A—maps) as the gate keeper to the rest of the country. As the major port city in Cameroon, the majority of its exports and imports come through Douala. The city is a great place to live. It consists of a mixture of both modern and colonial architecture. All modern amenities are available in the city from ATMs to sport clubs. The people are accustomed to foreigners and quite friendly towards Americans. The city is conveniently located in the center of the coastline, which provides numerous opportunities to visit neighboring locales. Some of the areas worth visiting are Mount Cameroon, as an active volcano, the beautiful nearby beaches of Limbe (formerly known as Victoria), or taking a safari in the central savannahs and seeing some of the African wildlife. The airport located in the southeast portion of the city (5 miles from city center) is one of the busiest in Africa due to the fact that all flights from Europe going to Western Africa or Southern Africa pass through Douala. This airport also gives you access to Yaounde, the capital city, in less than two hours as well as the northern plains. Unfortunately, traffic is very congested (see section Driving in Cameroon) in all urban areas to include Douala and Yaounde. The main source of public transportation is taxi, which is fairly inexpensive, but is considered very dangerous for expatriates to utilize due to security reasons. 9 Preparing to Leave for Cameroon Prerequisites for Entry All expatriates and their family members require a valid passport and visa to travel and stay in Cameroon. Since your wife, Mandi, plans to also work in Douala, you will both be required work visas. Your two children will only require regular visas. The HR department will assist you and your family in acquiring the appropriate documentation for visas from the Cameroonian Embassy. For a Cameroonian visa, each applicant is required to provide their current passport with 6 months eligibility remaining, two additional passport pictures, proof of yellow fever vaccination, and finally a letter of invitation from Cameroon and business letter form sponsoring company, both of which the HR Expat Department will provide. It takes the Cameroonian Embassy approximately 10 business days to process your application. We have a passport and visa officer in our department who can assist you with any issues you may have. Her name is Emily Francks, and can be reached at 713-680-7993 ext. 103 or at Emily.francks@exxonmobil.com. If you or a family member does not already have a passport, contact our HR Expatriate Department at the earliest opportunity in order to expedite the application process through State Department (process can take up to six weeks). For more information on getting a US passport go to http://travel.state.gov/passport/. Cultural Training In order to prepare you and your family for Cameroon, we have set up a rigorous pre-departure cross-cultural training at our headquarters in Irving, TX. We will fly you and your family for one week in June after the children are out of school. Please contact our HR Expat Department to coordinate travel requirements at the earliest opportunity. This training will consist of a myriad of topics to include history, customs, local values and beliefs, do’s and don’ts, typical Western pitfalls, and French language training. You will also have access to Rosetta Stone software at www.rosettastone.com to improve what you learn in the classroom (corporate access code is: EXXON). The goal is to prepare you and your family as much as possible prior to your arrival in country. Job Training Prior to Departure In the upcoming weeks, you will receive a CD-ROM in the mail with an Advanced Distance Learning (ADL) program specifically designed for Security Managers operating overseas. You will have 30 days to complete the training, at which time, we will arrange for a Q&A session via 10 video conference with the regional security managers who can then answer any questions you may have that is Africa specific. Preview Visit We have arranged for a one-week visit to Douala during your children’s spring break. The company will cover 100% of the costs. Tom Cherepko will be your guide during your visit. He will pick you up at the airport, show you all Exxon facilities, company housing, and local schools, as well as anything else you are interested in seeing. The intent is to make you and your family comfortable with the idea of moving to Douala. During your visit, you will have the opportunity to pre-register your children at the appropriate school. See Schools Section for more information. Your Pet Your dog, Rex, is authorized to travel to Cameroon. There are no weight restrictions. Required documents are rabies certificate and certificate of good health issued by a veterinarian less than 48 hours prior to departure. There will be a 5,000 CFA tax (equivalent of $10) as processing fee. We will have an Exxon customs agent meet you at the airport to assist in the transaction. Health Insurance and Services You and your family will be covered by an addendum to your health insurance provided by AXA based out of the UK. Please fill out the registration form located at http://www.axappphealthcare.co.uk/international/personal/member-services/handbooks prior to your Preview Visit departure. This is a benefit ExxonMobil provides all of its expatriates. Immunization and Anti-Malaria Prophylaxis Prior to your Preview Visit, you and your family must complete all required vaccinations in order to protect them from any infectious disease they may encounter in Cameroon. These include Hep A, Hep B, Typhoid, Yellow Fever, Polio, Meningococcal, and Rabies. Some of these have time requirements and restrictions, which you must abide by. Go to the CDC website for the latest information: http://wwwnc.cdc.gov/travel/destinations/cameroon.htm. In addition, prior to departure, you will also be required to take the appropriate anti-malaria prophylaxis. There exist multiple different types, which are taken at different intervals. Speak to your physician for the right type and ensure he is aware of any other medications you may be 11 taking. For more information, go to: http://wwwnc.cdc.gov/travel/yellowbook/2012/chapter-3infectious-diseases-related-to-travel/malaria.htm#1939. Moving Expenses ExxonMobil will pay to move your household goods up to 15,000 lbs (gross weight) and one privately owned vehicle (POV). If your POV is not 4x4 capable, it is not recommended to ship to Cameroon. It will get destroyed due to the road conditions across the country. Be aware that the company will also provide you a company car (see Transportation Section). You will receive all appropriate documentation in the mail. If you currently have more than 15,000 lbs of household goods, ExxonMobil will also pay for the storage of up to an additional 10,000 lbs to include a vehicle. As a planning factor, each room in your house represents 1,000 lbs. Be prepared to ship your household goods no later than 90 days prior to departure so as to ensure their on-time delivery. If you have any questions, contact our Transportation Officer at 713-6807993 ext. 104. Your Sponsor As already mentioned, Tom Cherepko will be your sponsor. He was identified because of his extensive knowledge of Cameroon gained from living there for the last five years and based on the fact that both your families are similar. He has a wife and two daughters about the same age as your two children, Kimberly (age 3) and Sonia (age 14). He has been provided your contact information, therefore expect hearing from him in the near future. If you have immediate concerns, which require answers, his contact information again is tom.chereptko@exxonmobil.com or (237) 65-78-89-42. Feel free to contact at your earliest convenience (just remember, Cameroon is six hours ahead of East Coast Time Zone). 12 Living in Cameroon Arriving in Cameroon Your sponsor and a custom agent, who will assist your family in getting through customs, will meet you and your family at the Douala International Airport. In addition, the same custom agent will also assist in retrieving your dog, Rex, and facilitate the processing of the appropriate paperwork. A company car will be put at your disposal immediately upon arrival. You and your family will stay at the Meridien Hotel until your household goods have arrived and you are ready to move into company quarters. Hotel information can be found at http://www.starwoodhotels.com/lemeridien/property/overview/index.html?propertyID=1804. Registering at the US Embassy/Consulate First priority, is registering at the US Embassy. It is mandatory for all US citizens to register upon entry into the country. Since the embassy is located in Yaounde, you can register at the Embassy Branch Office (EBO) located at 5th Floor Ecobank Building Champagne Plaza at the intersection of Rue Toby Kuoh and Rue French. Phone: (237) 3342-5331 or (237) 3342-0303, Fax: (237) 3342-7790. 13 Housing ExxonMobil currently has a myriad of different rental properties it manages in Douala for its expatriate community. You will be assigned a company real state agent, who works out of the Housing Office, and will show you all the different properties available to you and your family. ExxonMobil will provide you a housing allowance (See Appendix B), which will cover both the rent and the utility costs. The Housing Office will provide you an in brief upon your arrival within the first week in-country which explains the entire process, from the selection of the property to the cost associated with it. Each rental property is equipped with a diesel generator when city power goes out. ExxonMobil pays for the refueling contract for all its facilities, including rental properties (QTY: 250 Gal/week). Job Training In-country Within the first week in country, you will begin 30 days of training with Christian Odekirk, the current Security Manager on the ground. The training will be divided into two phases. During the first two weeks, you will shadow him in all security related activities, observing all processes and decisions. During the second two weeks, he will then shadow your activities in order to ensure that quality control is maintained. Since Tom Cherepko is the Chief of Operations in Cameroon, he will continue to provide you guidance well after Christian Odekirk returns to the US. Your office is located on the ExxonMobil compound in Building #3 at 5 Rue Bonabouti, Douala. Banking and Currency Most major banks in Douala have ATM machines and accept every form of major currency to include traveler’s checks. Since you will be required to pay for rent and utilities in local currency, the CFA (Exchange rate as of 24 FEB: $1=500CFA), it is strongly encouraged to open an account with a local bank. Most ExxonMobil expats use the downtown Citibank located at 96, Rue Flatters, Douala, Phone: (237) 22-21-27-77. COLA & Taxes In addition to your housing allowance, you will also receive Cost of Living Allowance (COLA) which is intended to help you maintain your US standard of living and as an example help to counter the 18% Value Added Tax (VAT) on all purchases that the government of Cameroon imposes. This figure (See Appendix B-Compensation with COLA) is based on 20% of your base pay. 14 Since the government of Cameroon also taxes expatriates with a 35% income tax, ExxonMobil reimburses you that same amount (See Appendix B-Compensation with COLA). This ensures that you do not lose any money form being assigned overseas. Schools Your son, Tyson, who is entering 9th Grade next school year, will be attending: The American School of Douala (ASD), 767, Ave des Palmiers, B. P. 1909 Douala, Phone: (237) 3342 14 37 ask for Beverly Sortland (Director), Email: infor@asddouala.com. ExxonMobil will cover all tuition costs for the duration of your assignment in Cameroon. ExxonMobil also has a chartered bus service to pick up all expatriate children and bring them to and from ASD. Be aware that ASD only goes as far as 10th Grade. As a result, ExxonMobil is also willing to support his attendance of a boarding school in London, UK for your third year in Cameroon as an option. Even though your daughter is currently too young to attend school, Catherine will still be able to attend many of the summer camps offered as ASD. Childcare Since you and your wife plan on working, ExxonMobil is willing to hire a nanny full time in order to take care of your three-year-old daughter, Catherine. When she turns 4 years old, she will then be able to attend Pre-K at ASD. Healthcare Services Due to the shortage of doctors on the economy, ExxonMobil has hired permanent doctors to staff our local clinic in support of the ExxonMobil expatriate community. The clinic is located on the ExxonMobil compound in Douala. Ensure that prior to any medical visit, whether to the clinic or the emergency room, AXA must be contacted in order to ensure proper coverage. In addition, ensure that you only get medication from approved and certified pharmacies. Your local doctor will provide you with a list of approved pharmacies. Work Program for Spouses We have numerous job opportunities for spouses on the ExxonMobil compound. Your wife, Mandi, has been hired as a logistics clerk. Once on the ground, she too will undergo in-country training similar to yours within the Logistics Directorate. She can contact the local HR 15 representative for more information at (237) 25-34-53-28. Satellite and Internet Services Satellite dishes are the only secure means of receiving both TV and Internet services in Douala. We recommend you get a listing of providers from the Housing Office in order to fit your budget. Since your home is a rental, it is your responsibility to install, remove and any damages associated with putting up a satellite dish. Remember when selecting your home, that the satellite dish must be only on your property and not interfere with the neighbors. Electrical Appliances Cameroon uses the European plug system with 22-240 Volts, AC 50Hz. Be aware that American appliances will only work with transformers. The housing office will provide 6 x 1KW transformers, which can be used for smaller appliances (i.e. Lamps, TVs, sound systems, computers, etc), and 2 x 2KW transformers for major appliances (ie. Washer/dryer). In addition, most modern electronics are already dual voltage and only require an adapter, which takes the flat American plug and converts it into the round European plug. Extra adapters can be purchased at ExxonMobil Shoppette on the compound. Utilities You, as the renter, are responsible for paying all bills associated with water, gas and electricity to the owner via local bank transfer. This is why it is imperative that one of the first tasks upon arrival is establishing a local bank account (See Banking Section for recommendation). Once a month, the owner will visit the property and give you the required bills to be paid in full by the end of the month. This will be stipulated in the housing contract/lease and explained at your initial Housing in brief. Church Services As your family is Catholic, I have taken the liberty of providing you with mass information from the largest Catholic church in the city, which is where most expatriates attend service since it is administered in English. 16 Diocese of Doume-Abong’ Mbang Archeveche Douala CM Weekend Mass Times Sunday 8:00 AM Confession Saturday
 5:00 PM to 5:30 PM Postal Services The postal service in Cameroon is not efficient. It can take anywhere between 17-25 days for mail from the US to arrive. Included below are the Douala Post Office information (which is not recommended by ExxonMobil) as well as international couriers, which can guarantee on-time delivery of mail. Douala Post Office Monday - Friday: 8 AM - 3.30 PM Saturday: 8 AM - 11 AM Sunday Closed Phone: (237) 22.22.36.13 / (237) 22.22.86.48 Fedex Cameroon- http://www.fedex.com/cm/contact/ DHL Cameroon - http://wap.dhl.com/wrd/cm.html/ UPS Cameroon: Prestatiare de Service Express S.a.r.l.
 Authorised Service Contractor for UPS
 1310; Avenue De Gaulle
 BP 2666
 Douala
 Cameroon
 Tel.: + 237-3343-76-59
 Fax: + 237-3342-35-75
 E-mail csube@ups.com
 E-mail iaboh@ups.com 17 For more information on all postal and courier services, go to: http://trackpackage.blogspot.com/2010/09/track-package-cameroon-post-office.html Transportation Public Trains—connect Douala, Yaounde and most of the interior of the country. But due to security reasons and failing to arrive on-time, most expatriates do not use the train system. Taxis—even though, they are the most efficient means of getting around in both Douala and Yaounde, it is not advisable for ExxonMobil employees to use taxis due to the high chance of rape, burglary or assault. Buses—will take you anywhere in the urban areas but are usually not frequented by expatriates due to being overcrowded. Planes—frequent flights connect Douala and Yaounde in less than 2 hours (6 hours by car) managed by Cameroon Airways. Lufthansa also provides daily flights from Douala to Frankfurt. ***Note: Decreed by the ministry of Interior, all public transports cease to operate after 8pm due to high rates of drinking and driving accidents. Company Car—ExxonMobil will provide you a 4x4 vehicle for both business and personal use. ExxonMobil will also cover fuel cost. Refuel point is located on the ExxonMobil compound. Planes--ExxonMobil charters DC5 aircraft for business purposes only between Yaounde and the northern oil field. ***Note: ExxonMobil will fly you and your family back to the US for vacations once a year as part of your expatriate benefits. Driving in Cameroon Roads in the urban centers like Douala and Yaounde are mostly paved, but it only represents 20% of paved roads in the country. It is recommended to only use 4x4 vehicles. During the rainy season, driving even with 4x4 becomes challenging. Upon arrival, you can use your International Driving Permit (IDP), but it is recommended that 18 you register for a local Cameroonian driver’s license upon arrival in order to minimize the hassle from local police. IDPs can be acquired at AAA website: http://midatlantic.aaa.com/?zip=22206&devicecd=PC Within Douala and Yaounde, the European system of driving is in effect. Once outside of city limits, there exist no rules. Ensure that you visit the State Department website for tips and latest road safety at http://travel.state.gov/travel/tips/safety/safety_1179.html. Minimize travel by road after dark. Minimize travel vicinity any of the border areas for security reasons. Ensure you travel with adequate fuel, water and food once outside city limits. Ensure you travel with a certified copy of your passport and local driver’s license at all times in order to minimize getting hassled by local police at checkpoints. If you are stopped and asked to pay a bribe, request to be ticketed and pay at the local courthouse. It is forbidden by ExxonMobil policy to pay bribes and support corruption. Security and Crimes Most common crime in Cameroon are carjacking and burglaries (petty theft). Gang activity and home invasions are very common in Cameroon. All ExxonMobil rental properties are gated and guarded by Wackenhut Security Company. Also, be cautious when approaching any roadblocks and minimize all road travel at night. Again, when traveling by road inside the country, maintain a certified copy of your passport on you at all times. The original should be kept in a safe place at home. ExxonMobil will provide your and your family with two satellite phones to be used in case of an emergency or in areas where cell phone coverage is not provided. There is no 911 equivalent in Cameroon. Dial 112 for any emergency requiring ambulance support. You are currently assigned to Cameroon at the invitation of the Cameroonian government and as such are subject to their laws and regulations. Report any incident involving local authorities to your immediate supervisor. Go to the State Department website to get the latest security alerts at http://travel.state.gov/travel/cis_pa_tw/cis/cis_1081.html#safety. 19 Shopping Food Shopping There are numerous Western style supermarkets located throughout Douala as well as local markets (we would refer to them as farmer’s markets). The purchase of meats at the later is prohibited and all produce must be washed thoroughly in order to neutralize any bacteria. Listed below are the top three supermarkets located in Douala: Sté MAHIMA SARL
 Avenue Ahmadou Ahidjo
 B.P 15430 Douala Cameroun
 Tel: +237 3343 4487/7750 0648/9900 3323
 
 Super Marché Le Point
 Rue des Ecoles
 B.P 6225 Douala Cameroun
 Tel: +237 3342 0373/9603 0945
 
 Leader Price Sarl
 Down Beach Road Douala Cameroon
 Tel: +237 3342 2039/3342 8581 Other Shopping Venues Department stores are primarily located in the downtown shopping districts off of Ahmadou Ahidjo Avenue and Verdun Avenue. Prices inside stores are non-negotiable. Any item purchased outside a retail store at a local market for example, is up for negotiations. Cameroon is known for its art carvings in malachite and Ebony, its jewelry using different metals and stones and myriad of masks. Eating in Cameroon Cameroon, and Douala more specifically, provide a number of choices when it comes to restaurants. The city provides a wide variety of restaurants ranging from Western to Asian able to satisfy any pallet. It is customary to tip at all bars and restaurants 10% of the total bill. When consuming water, even though water from the tap is considered potable in 92% of the cities, it is recommended to use bottled water whenever possible. As a result, when at a bar or restaurant, never ask for ice cubes and only request a beverage that has been refrigerated. Refer to this website for recommendations on restaurants: http://travel.mapsofworld.com/cameroon/douala-tours/restaurants.html 20 Sports Club ExxonMobil will pay for membership at the sports club managed by the Meridien Hotel for you and your family. It provides state of art gym complex, swimming pool, tennis courts and bar/restaurant. You and your family will have the opportunity to relax and enjoy yourselves away from the stressors of the job and living in Africa. Membership information will be provided to you during your Preview Visit. 21 Conducting Business in Cameroon General Policies Cameroon currently has the most stable economy in Western Africa. It is a member of the Franc Zone, which consists of the monetary union of 12 African countries, aimed at stabilizing inflation across the region. It is also considered one of the most open markets in Western Africa. Cameroon is very pro-foreign investment. Cameroon has the most developed private sector of any Western African country with two thirds of all business centered in Douala and Yaounde. Two thirds of all domestic businesses are in telecommunications, construction and transportation and are considered small businesses, which employ no more than 5-8 employees. In contrast, Cameroon’s economy also relies heavily on exports in lumber, cocoa beans, aluminum, coffee, cotton, and most importantly oil and petroleum products, which involve large numbers of multinational corporations. These include AXA, Colgate, British American Tobacco, Maersk, Nestle, Exxon and Total. After over-spending during the recent re-election of President Biia, combined with the reduced global growth and demand for some of Cameroon’s natural resources, the government has had to focus on increasing revenue from non-oil based sectors. In addition, high debt ratios and high unemployment rates (30% of population) create some serious challenges for the government of Cameroon to overcome. Structural Policy Developments In order to improve the economic climate in Cameroon, the government is concentrating on privatization, infrastructure, agricultural reforms and eradicating corruption within the government. Cameroon has been pursuing a massive privatization agenda of some of the public sector services. Examples are the transformation of the national water company into Camwater or the privatization of the national airline into CamAir. As the government reduces its management of certain services, it is reducing debt, increasing revenue and improving the unemployment picture. The government is also focused on improving infrastructure and completing its agricultural reforms. It is primarily applying increased investment in the unimproved road network inside the country. An improved transportation network will facilitate greater efficiencies in the transportation of natural resources to Yaounde and Douala. Its agricultural reforms center 22 around protecting its timber industry (second only after oil). This will be achieved through a massive campaign in re-forestation, essentially investing in the future. With rampant corruption throughout all three branches of the government affecting foreign investment, President Biia has undertaken drastic reforms to combat widespread corruption. With assistance from the international community and OECD, Cameroon is in the process of putting in place controls and enforcing legislation, which will help to curb corruption. Much work is still needed. Worker Rights Under the Freedom of Association and the Right to Collective Bargaining Acts, which Cameroon ratified, workers are supposed to be able to establish unions, organize and exercise the right to strike. Unfortunately, many restrictions exist. Cameroonians cannot go on strike or even organize a union without registering with the government. Without registration, it is considered a crime to organize with stiff penalties of imprisonment and heavy fines. Even with Equal Remuneration and Anti-discrimination Laws in place, women and minorities are openly discriminated against in the workplace. Sexual harassment is part of the landscape, but very few cases are reported, let alone prosecuted. In the north of Cameroon for example, with a concentration of Muslims, Christians are openly discriminated against. Displaced children are a significant problem in Cameroon. Even with policies in place to improve children school attendance, many find low paying informal work as a form of child labor. Children are required to attend school up to the age of 14 but few do so. The government does not have the resources to conduct effective inspections of businesses. General Information on Conducting Business Meeting and Greeting When meeting an Anglophone or Francophone Cameroonian for the first time, a Western style handshake is normal. When meeting a Francophone Cameroonian, who is a close friend, along with shaking hands, it is customary to kiss briefly on each cheek. When meeting an Anglophone Cameroonian, who is a close friend, along with a traditional handshake, it is customary to draw back to the middle finger and snap them together. Elders are greeted first and a small head bow of the head demonstrates respect to someone older and superior in social status. 23 Greetings are an important part of the meeting. It is a process when someone gets to know you by inquiring about your family, important events in your personal life, hobbies, etc…It is never rushed. When meeting government officials, titles are used instead of names to show respect. Ensure that the appropriate title is used in the correct language when dealing with Northern Anglophone and Southern Francophone Cameroonians. Using the wrong title can be construed as an insult. Only use first names when given permission to do so with subordinates and superiors alike. When handing out your business card, ensure that it is written in both English and French. Present business cards with either your right hand only or both hands. Always comment on its design, appearance or information presented. Never point or touch an Anglophone Cameroonian, who is Muslim, with your left hand. Business Meetings/Negotiations Always wear formal attire. Your appearance must be impeccable. It is the first step to a formal relationship. Also, remember to wear fabrics which breath due to the high level of heat and humidity. Meetings have a tendency to begin late, anywhere between 30 min to 1 hour. Be prepared to encounter “Africa Time”. It is part of the norm in Cameroon. Meetings do not always occur in a secluded area as they normally do in the US. It is quite normal for the meeting to be interrupted by others who are also using the same conference hall. There is no intended disrespect. Agendas are not used to guide the meeting but more so to initiate the discussion. The meeting is very formal. Suit jackets are only removed when agreed by the senior member of the group. Formalities are followed throughout the meeting. Never turn your back to your audience or someone who is senior to you. Always use titles when appropriate. Be prepared to be interrupted by Cameroonians frequently, who believe they already know what you are going to say and initiate a change in subject. Cameroonians love to use proverbs to enhance the discussion. 24 When addressing an English or French speaking Cameroonian, be aware that neither may be their native language. For French, ExxonMobil will provide translators in order to ensure no misunderstandings occur. For English, remember to speak slowly and articulate. Cameroonian society is both paternal and hierarchical which means that your counterpart will only want to discuss important decisions with the highest-ranking male person from your organization. Be sensitive to this issue when delegating tasks to subordinate female employees who will have to conduct business dealings with Cameroonians. In negotiations, be prepared to encounter both bartering and bribes. ExxonMobil has a zero tolerance policy towards accepting bribes in order to protect employees from future legal entanglements. Both the Catholic and Muslim religions are important elements in Cameroonian life. These only represent 60% of the population, 40% still practice local indigenous forms of religion. Be aware that this may surface during negotiations. Cameroonians are a proud people. Compliments are issued best in public while criticism is handled behind closed doors. Always be prepared for Cameroonians to say or do something, which may be totally foreign to the way you would have accomplished something. Just be flexible and patient. Business gifts are only exchanged at the conclusion of a deal. Be prepared to reciprocate if given a gift. The size or monetary value is not as important as the significance of the gift. Thought and preparation must be considered. Social Events & Gifts When invited to a Cameroonian’s home, always dress formally to show respect to your host. Shake hands with each member of the party starting with the eldest person in attendance, men, then women, and finally children. Unlike in the US, social events are not a place to discuss business, so do not even attempt to do so. If it is a dinner party, men eat first, then women, and finally children. Cameroonians often eat with their hands, so when offered a bowl of water, it is to wash your hands. Remember to handle all items at the table with your right hand. 25 Generally, as the guest, you will be given the prized piece of food from all the different plates. In order to not offend your host, if you are unable to stomach what is being offered, just recommend it be given to the eldest person at the table. This way no one loses face. Traditionally, it is socially acceptable to give a bottle of wine or liquor to your host. On the other hand, if you are entertaining at your home, be aware of Muslim food restrictions (such as pork and alcohol) and using your left hand when serving. Always use your right hand. 26 Appendix A—Maps (Continent/Country/City) Cameroon sits in central Africa. Cameroon is triangular in shape with access to the Atlantic through the Bight of Biafra. Douala is 93 miles north of the ExxonMobil oil terminal located in Kibri. 27 Douala is the economic capital of Cameroon on the coast with the ExxonMobil office buildings and quarters located in the western part of the city. 28 Appendix B-Compensation Table with COLA Figur e In the US USD Figur e In Cameroon USD 1 Base Pay 200,000 1 Base Pay 200,000 2 US Income Tax (33%) -66,000 2 US Income Tax (33%) -66,000 3 US Social Security (11%) -22,000 3 US Social Security (11%) -22,000 4 Net Income in US 112,000 4 Overseas Housing Allowance (20%) 40,000 5 COLA (20%) 40,000 6 Cameroon Income Tax (35% of Figure 1+4+5) 7 Cameroon Income tax Reimbursement by ExxonMobil 8 Net Income in Cameroon 29 -91,000 91,000 192,000 References African Economic Outlook. (2012). Cameroon. Retrieved February 25, 2012, from http://www.africaneconomicoutlook.org/en/countries/central-africa/cameroon/ Afribiz.info. (2010). Foreign Multinational Corporations in Cameroon. Retrieved February 25, 2012, from http://www.afribiz.info/content/foreign-transnational-corporations-incameroon Arguin, P. & Mali, S. (2011). Infectious Disease Related to Travel. CDC.gov. Retrieved February 25, 2012, from http://wwwnc.cdc.gov/travel/yellowbook/2012/chapter-3infectious-diseases-related-to-travel/malaria.htm#1939 BBC News. (2011). Cameroon Bans Night Travel Because of Drunk Driving. Retrieved February 25, 2012, from http://www.bbc.co.uk/news/world-africa-13943863 Center for Disease Control and Prevention. (2012). Health Information for Travelers to Cameroon. Retrieved February 25, 2012, from http://wwwnc.cdc.gov/travel/destinations/cameroon.htm CIA Factbook. (2012). Cameroon. Retrieved February 25, 2012, from https://www.cia.gov/library/publications/the-world-factbook/geos/cm.html ExxonMobil. (n.d.). ExxonMobil Corporate. Retrieved February 25, 2012, from http://www.exxonmobil.com/Corporate/ Citigroup.com. (2012). Cameroon. Retrieved February 25, 2012, from http://www.citigroup.com/citi/global/cmr.htm Climatetemp.info. (2011). Douala Climate Guide to the Average Weather & Temperatures with Graphs Elucidating Sunshine and Rainfall Data & Information about Wind Speeds & Humidity. Retrieved February 25, 2012, from http://www.douala.climatetemp.info/ Embassy of the Republic of Cameroon. (2011). Travel Tips and Advice. Retrieved February 25, 2012, from http://www.cameroon-embassy.nl/index.php/en/travel-tips-and-advice.html Enterprises Group. (n.d.) Groceries and Supermarkets. Retrieved Ferbuary 25, 2012, from http://www.enterprisesgroup.com/page.aspx?id=761 Foreign & Commonwealth Office. (2012). Sub Saharan Africa Cameroon. Retrieved February 25, 2012, from http://www.fco.gov.uk/en/travel-and-living-abroad/travel-advice-bycountry/sub-saharan-africa/cameroon History.com. (2012). Cameroon. Retrieved February 25, 2012, from http://www.history.com/topics/cameroon International Air Travel Association. (2012). Cameroon Customs, Currency & Airport Tax Regulations Details. Retrieved February 25, 2012, from 30 http://www.iatatravelcentre.com/CM-Cameroon-customs-currency-airport-taxregulations-details.htm International Trade Union Confederation. (2007). Internationally Recognized Core Labor Standards in Gabon and Cameroon. Retrieved February 25, 2012, from http://www.ituccsi.org/IMG/pdf/TPR_final_report_cam_gab.pdf Kwintessential. (n.d.). Cameroon-Culture, Etiquette, Customs and Protocol. Retrieved February 25, 2012, from http://www.kwintessential.co.uk/resources/globaletiquette/cameroon.html Michaelpageinternational.com. (n.d.). Working in Cameroon. Retrieved February 25, 2012, from http://www.michaelpageinternational.com/jobs/africa/africa_c/content_2.html Njeru, P. (2012). History of Douala. The African Executive. Retrieved February 25, 2012, from http://www.africanexecutive.com/modules/magazine/articles.php?article=2217 OECD. (n.d). Multi Donor Governance and Anti-corruption Mission to Cameroon. Retrieved February 25, 2012, from http://www.oecd.org/dataoecd/40/51/37687235.pdf Rook, A. (2010). Track Package Cameroon Post Office-CAMPOST. Retrieved February 25, 2012, from http://trackpackage.blogspot.com/2010/09/track-package-cameroon-postoffice.html Starwoodhotels.com. (2012). Le Meridien Douala. Retrieved February 25, 2012, from http://www.starwoodhotels.com/lemeridien/property/overview/index.html?propertyID=1 804 Travel.mapsofworld.com. (n.d.) Shopping in Douala. Retrieved February 25, 2012, from http://travel.mapsofworld.com/cameroon/douala-tours/shopping.html Travel.mapsofworld.com. (n.d.) Restaurants and Bars in Douala. Retrieved February 25, 2012, from http://travel.mapsofworld.com/cameroon/douala-tours/restaurants.html Travisa. (2012) Cameroon Visa Instructions. Retrieved February 25, 2012, from http://cameroon.travisa.com/TVSVisaInstructions.aspx?CountryID=CM&&PartnerID=T A&GLID=AUS US State Department. (2012). Cameroon Country Specific Information . Retrieved February 25, 2012, from http://travel.state.gov/travel/cis_pa_tw/cis/cis_1081.html#safety US State Department. (2012). Passports. Retrieved February 25, 2012, from http://travel.state.gov/passport/ Yaounde.US Embassy.gov. (2012). About the Embassy. Retrieved February 25, 2012, from http://yaounde.usembassy.gov/about_the_embassy.html World Travel Guide. (2012). Cameroon Weather, Climate, and Geography. Retrieved February 25, 2012, from http://www.worldtravelguide.net/cameroon/weather-climate-geography/ 31 BRB, Incorporated USA London Japan Canada Brazil February 15, 2008 Dear Robert, Kim, Laura and Ashley, Congratulations on accepting our offer to serve as BRB’s newest Vice President of Mediterranean Operations. This is an exciting time for our company, and I hope for you and your family as well. As the new Vice President, you will be responsible for the $500 million radar transformation project outfitting 35 navy ships in the Mediterranean with our new SRQ 136 radar system. You and your staff are at the forefront of this new partnership with the U.S. Navy. The service that we are providing is vital to our countries national security, and for the freedom of our friends and allies around the world. We appreciate the technical expertise, wisdom and sound business experience you bring to this important new government contract. In order to ensure a smooth transition, we have assigned Mr. Antonio Salaos to be your sponsor. Antonio has worked with BRB, Incorporated for twenty three years and is a native of Italy. He is the Operations Manager for European Affairs and will be with you in Naples during the initial three month start-up phase. After this he will serve as a liaison between you and our London office. He will be contacting you within the next three days to offer his services and to ensure everything is going well. Additionally, you and your family have been scheduled for our Expatriate Orientation Brief which will be held during your children’s spring break starting April 7 – 11, 2008 in beautiful Los Angeles, CA. Please contact our office at 404.890.1456 ext. 3049 to coordinate your itinerary. Finally, I have enclosed a copy of our “Welcome Home to Italy” information package. This package will provide you with invaluable information on what to expect as you embark on this new journey in your career. It is my hope that this will be a very rewarding time for you and your family. Please do not hesitate to call me if you have any questions or need anything. My work phone number is 404.555.1212 and my cell number is 404.664.3232. Once again, Congratulations! Sincerely, Mike Callahan Mike Callahan Vice President of Human Resources Welcome Home to Italy BRB, Incorporated January 2008 2 BRB, Incorporated From the Desk of the Chief Executive Officer January 1, 2008 Dear Associate, Thank you for your willingness to serve as a member of the BRB, Incorporated team in an overseas or remote location. It is employees like you and your family that has made BRB, Incorporated a global leader in offering technological solutions to address complex corporate, business, and geo-political problems. Additionally, you have helped make our world a safer place to live. I hope you are as proud of our work as I am. In order to make your transition as smooth as possible we have developed this “Welcome Home” package. It has been tailored to your individual and family needs, as well as updated to provide the latest information on your new base of operations. We have hand picked a sponsor to assist you and your family, scheduled you an Expatriate Orientation Brief, and contracted with several agencies to provide cross-cultural awareness training, all of this in an effort to ensure your success. While you prepare for this important new career challenge, our BRB, Incorporated, Expatriate Assistance Office (EAO) is available to assist both you and your family. They are your primary point of contact for the next several months. I encourage you to call them as soon as possible. They are located at 100 Main Street, Los Angeles California. Their phone number is 888.890.1456 ext. 3049. Once again, thank you for your hard work and we trust that the next couple of years will be filled with great work and great adventure, Sincerely, Paul Lizfeld Paul Lizfeld Chief Executive Officer 3 TABLE OF CONTENTS INFORMATION ON THE ITALIAN REPUBLIC................................................................... 6 HISTORY...................................................................................................................................... 6 GEOGRAPHY ............................................................................................................................... 7 PEOPLE AND CULTURE ............................................................................................................... 7 ECONOMY ................................................................................................................................... 8 POLITICAL STRUCTURE .............................................................................................................. 8 CURRENCY .................................................................................................................................. 9 EXCHANGE RATE ........................................................................................................................ 9 LANGUAGE .................................................................................................................................. 9 LAWS ........................................................................................................................................... 9 PRE-DEPARTURE .................................................................................................................... 11 PASSPORTS AND VISAS .............................................................................................................. 11 PREVIEW VISIT ......................................................................................................................... 11 SPONSOR INFORMATION ........................................................................................................... 12 COMPENSATION, ALLOWANCE AND BENEFITS ........................................................................ 12 TAXES ........................................................................................................................................ 12 CULTURAL AWARENESS TRAINING ......................................................................................... 13 SECURITY AND CRIME IN ITALY............................................................................................... 15 PERSONAL PROPERTY .............................................................................................................. 17 PETS .......................................................................................................................................... 19 INOCULATIONS AND HEALTH ISSUES ....................................................................................... 20 TRAVEL ARRANGEMENTS ......................................................................................................... 22 LIVING IN NAPLES .................................................................................................................. 23 HOUSING ................................................................................................................................... 23 EDUCATION ............................................................................................................................... 23 CHURCH SERVICES ................................................................................................................... 24 DINING OUT ............................................................................................................................... 24 SHOPPING .................................................................................................................................. 25 ABSENTEE VOTING ................................................................................................................... 26 BANKING ................................................................................................................................... 27 PUBLIC TRANSPORTATION ....................................................................................................... 27 DRIVING IN ITALY ..................................................................................................................... 28 TIPPING ..................................................................................................................................... 28 TOURING AND SIGHT SEEING .................................................................................................... 29 4 CONDUCTING BUSINESS ...................................................................................................... 31 GENERAL POLICY ..................................................................................................................... 31 UNITED STATES NAVY .............................................................................................................. 31 BUSINESS RELATIONSHIPS & COMMUNICATION ..................................................................... 32 BUSINESS MEETING ETIQUETTE .............................................................................................. 32 BUSINESS NEGOTIATION........................................................................................................... 33 DRESS ETIQUETTE .................................................................................................................... 34 BUSINESS CARDS ....................................................................................................................... 34 GIFT GIVING ETIQUETTE ......................................................................................................... 34 DINING ETIQUETTE .................................................................................................................. 35 TABLE MANNERS ....................................................................................................................... 35 COMMERCIAL ACTIVITIES ....................................................................................................... 36 MAJOR INDUSTRIES .................................................................................................................. 36 CLASSES AND CASTES ............................................................................................................... 37 DIVISION OF LABOR BY GENDER ............................................................................................. 37 RELATIVE STATUS OF WOMEN AND MEN ................................................................................ 37 BUSINESS DO’S AND DON’TS .................................................................................................... 38 APPENDIX A – EXPATRIATE ORIENTATION BRIEF..................................................... 39 APPENDIX B – DRAFT PREVIEW VISIT ITINERARY .................................................... 40 REFERENCES ............................................................................................................................ 41 Notice: This “Welcome Home” Package is printed and produced by BRB, Incorporated (2008). The information within this package is designed to serve as a guide in helping employees and their families prepare for a global corporate assignment. This information does not substitute for accounting, legal and professional advice. For more assistance please contact our Expatriate Assistance Office at 888.890.1456 ext. 3049. The material in the package has been taken from numerous sources, books, and public websites. Please see the reference section for more information on the enclosed material. 5 Information on the Italian Republic History Italy is a land rich in history. From the early middle ages, through the Renaissance, the rise of Napoleon, two World Wars and finally into our Modern times, there is much to see and much to do. Known for great food, exquisite wines, and beautiful coastal views, Italy is also the home of great people throughout time. During the Middle Ages, great philosophers such as Thomas Aquinas (1225-1274) and spiritual leaders such as Saint Francis of Assisi (1182-1226) taught and preached. Their impact is still felt today, and their teachings revered world-wide. A few centuries later, during the Italian Renaissance, one of the most notable artists in history produced such works of art such as David and the painting of the ceiling at the Sistine Chapel. Today he is known by just his first name, Michelangelo (1475-1564). It was also during this time, that the renowned physicist and astronomer developed the first astronomical telescope. Sentenced to life in prison for his belief, Galileo (1564-1542) set the stage for future scientific inquiry. The list of great names can go on and on; Leonardo da Vinci (1452-1519); Christopher Columbus (1451-1506); Raphael (1483-1520); and Niccolo Machiavelli (1469-1527). At the end of World War I political instability, the cost of the war, and loss of prestige, life and fortunes, led to the rise of Italian Fascism and Benito Mussolini (1883-1945). Mussolini was the founder of Fascism, prime minister and dictator of Italy during World War II. On June 2, 1946, Italy became a republic and their constitution was signed on January 1, 1949. Today, they are member of the European Union, NATO, and friends of democratic nations around the world. . One other note of importance is the status of the Roman Catholic Church in Italy. Since the Lateran Pacts of 1929, Vatican City has been recognized by Italy as an independent, sovereign entity. Although Roman Catholicism is not the countries formal state religion, millions still come to see the beauty and majesty of Saint Paul’s Cathedral, and to worship during Easter and other Christian holidays. 6 Geography Italy encompasses an area of 116,303 square miles, and is about the size of Georgia and Florida combined. It is mostly rugged and mountainous with generally mild Mediterranean summers and cold northern winters. The capital of Italy is Rome with a population of 2.8 million people, with a national population of 58 million. There are two major mountain ranges in Italy, the Alps and the Apennines. There is also one active volcano on the European mainland and it is Vesuvius near Naples. Geographic Map of Italy - The Geography of Italy Map © Mountain High Maps®, Modified by James Martin, Europe for Visitors People and Culture Italy is both linguistically and religiously homogenous but shares a wide range of diversity in culture, economics and politics. Approximately 85% of the native born citizens are nominally Catholic and all faiths are represented. As mentioned in the history of Italy, western culture has been greatly shaped by the artists, philosophers, scientists, architects, designers, and musicians who have come from Italy. 7 Economy After World War II, Italy shifted its economy from an agricultural base to industrial, and it is currently the sixth largest market economy in the world. Italy has membership in the European Union, Group of Eight (G-8) industrial nations and the Organization for Economic Cooperation and Development. Italy in recent years has struggled with excessive budget deficits and debt – 4.3% and 108% of GDP expected for 2006. As a country with few national resources, the country of Italy largely imports food, raw materials and more than 80% of its energy resources. Italy’s economic strength is in the manufacturing of goods, usually through small and medium-sized family owned businesses. Major industries include; precisions machinery, motor vehicles, chemicals, pharmaceuticals, electric goods, fashion and clothing. As a member of the European Union, their closest trade partners are with other European nations, and these partnerships represent about 54% of Italy’s total trade. Regrettably for Italy, they also have a large untaxed underground economy that is worth approximately 27% of Italy’s GDP. Two other important economic aspects to consider are trade with the United States and the state of labor unions in Italy. As of 2005, Italy and the United States have had close economic ties. Italy is the United States eleventh-largest trading partner with total bilateral trade of $42.5 billion, and this is expected to grow. As for unions, approximately 40% of the work force is represented by four major union confederations. These four unions are fully autonomous professional bodies, and together claim 35% of the workforce. Political Structure Italy has a centralized government and has been a democratic republic since June 2, 1946. In 1948, the constitution established a bicameral parliament which is elected by a proportional representation system. The Chamber of Deputies has 630 members and the Senate has 315 elected members. Both houses serve for a maximum of five years. Italy also has a separate judiciary and an executive branch. The executive branch consists of a cabinet, called the Council of Ministers and is headed by the Prime Minister. The Italian president is elected for seven years by the parliament and nominates the Prime Minister. The judicial system is based on Roman law modified by Napoleonic code and subsequent statutes. There is partial judicial review, but it is limited. 8 Current Government Officials President--Giorgio Napolitano Prime Minister--Romano Prodi Foreign Minister--Massimo D’Alema Minister of Defense--Arturo Parisi Minister of Finance--Tommaso Padoa-Schioppa Minister of Justice--Clemente Mastella Minister of the Interior--Giuliano Amato Ambassador to the United States--Giovanni Castellaneta The predominate political parties in both the Chamber of Deputies and the Senate is as follows: Olive Tree (A grouping of the Democrats of the Left and the Daisy Party) – 31.3% Forza Italia - 23.7% National Alliance - 12.3% Union of Christian and Center Democrats - 6.8% Communist Renewal Party -5.8% Currency euro (EUR) – On 1 January 2002, the euro became the sole currency for everyday transactions. Exchange Rate In 2007, the exchange rate was .7345 euros per $1 U.S. dollar Language The written and spoken language of Italy is – Italian. During your Expatriate Orientation you will receive information on conversational Italian. Additionally, you will receive in the mail, the Rosetta Stone Level One course for Italian. Laws While employed with BRB, Incorporated and contracted to perform work for the United States Navy, you and your family will fall under the Status of Forces Agreement (SOFA) between the United States and the Republic of Italy. In this agreement, all U.S. military personnel, members of the civilian component, and their family members are subject to Italian law and come under Italian jurisdiction for most criminal offenses, unless the act was performed in the line of duty. As guests, we are obliged to comply with and refrain from activities inconsistent with Italian law. Specifically, we must refrain from any involvement in Italian politics. 9 If you are called or summoned to appear before an Italian court in connection with any offense under Italian law, you must report the contact or summons as soon as possible to Mr. Antonio Salaos your sponsor, and the Operations Manager for European Affairs. Additional assistance can be provided by the U.S. Consulate and the U.S. Trial Service Office, Europe and Southwest Asia . There is no immunity from prosecution granted under the SOFA. The government of Italy has jurisdiction over military members, members of the civilian component and their family members in both civil and criminal actions. This may include incidents occurring on military installations in Italy. Officials of both governments cooperate in investigating and prosecuting criminal offenses. Italian authorities have the power to arrest you. If local law enforcement officials apprehend you, the following rules should guide you: 1. DO NOT try to resist arrest. 2. Go with the Italian authorities willingly. 3. Promptly provide Italian police officials your name, rate/rank, organization, Armed Forces (military, civilian or family member) Identification Card and/or passport, command point of contact and phone number, and other information necessary to identify you to them. 4. Politely request the presence of NSA Security Police, a representative of BRB, Incorporated and/or a BRB, Incorporated attorney prior to making any statement. Decline to make any statement unless a U.S. or BRB, Incorporated representatives are present. Different officials are tasked with law enforcement in Italy. The ones you will see most commonly are: Polizia (Police) - There are different branches, such as “Stradale” (Road Police) and “Ferroviaria” (Railway Police). The Polizia perform all the usual duties as in the United States and usually wear green-grey or blue uniforms. Carabinieri - This is a special corps of the Italian military which acts both as military and civilian police. They usually wear blue or black uniforms and are recognizable by the white shoulder belt across their chest. Guardia di Finanza (Finance Guard) - Comparable to Coast Guard or border police. They wear gray or blue uniforms. Their main task is to control alcohol, cigarette, and drug smuggling. They are also in charge of customs, and they enforce tax payments in general. The Guardia di Finanza has a navigation school in Gaeta. Vigili Urbani (City Police) - Their main duty is the enforcement of traffic laws within city limits, as well as sanitation, price control, and issuing of vending licenses. 10 Pre-Departure BRB, Incorporated, Expatriate Assistance Office located at 100 Main Street, Los Angeles California, 888.890.1456 ext. 3049 will be your primary point of contact in preparing you and your family for departure. The following information is summarized below, and questions that you may have will be answered at your Expatriate Orientation Brief . A summary of topics discussed at this brief are found in appendix A. Passports and Visas A valid passport is required. Italian authorities may deny entry to travelers who attempt to enter without a valid passport. A visa is not required for tourist stays up to three months. However, for all other purposes, such as work, study, etc., a visa is required and must be obtained from the Italian Embassy or Consulates before entering Italy. For further information concerning visas and entry requirements for Italy, travelers may contact the Embassy of Italy at 3000 Whitehaven St NW, Washington, DC 20008, via telephone at (202) 612-4400 or via the Internet: http://www.ambwashingtondc.esteri.it/ambasciata_washington, or Italian Consulates General in Boston, Chicago, Detroit, Houston, Los Angeles, Miami, Newark, New Orleans, New York, Philadelphia, or San Francisco, accessible through the above Internet site. Americans staying in Italy for more than three (3) months are considered residents and must obtain a permesso di soggiorno ( permit of stay ). This includes Americans who will work or transact business and persons who want to simply live in Italy. An application "kit" for the permesso di soggiorno may be requested from one of 14,000 national post offices ( Poste Italiane ). The kit must then be returned to one of 5,332 designated Post Office acceptance locations. It is important that applicants keep a copy of the receipt issued by the Post Office. Additional information may be obtained from an Italian immigration website via Internet at: http://www.portaleimmigrazione.it/. Within 20 days of receiving the permit to stay in Italy, Americans must go to the local Vital Statistics Bureau ( Anagrafe of the Comune) to apply for residency. It generally takes one to two months to receive the certificate of residence ( Certificato di Residenza ). Preview Visit During your Expatriate Orientation Brief a preview visit will be scheduled for you and your wife. A sample agenda is found in appendix B. 11 Sponsor Information Mr. Antonio Salaos is your assigned sponsor. A complete bio on Mr. Salaos is available at the following website, www.brbinc.com\globalbusiness\europeanaffairs\biographies\salaos. His address and phone number are provided below: BRB, Incorporated Operations Manager for European Affairs 83 Downing Street London, England 24453-2454 (44) 1342-832-759 Compensation, Allowance and Benefits Salary for senior executives assigned overseas includes your current base pay plus incentives. This includes performance based merit increases, plus allowances. These allowances are outlined below and include:      Housing allowance Home leave allowance Education allowance Relocation allowance Spouse assistance During your orientation brief a representative from Human Resources will be available to discuss the specifics associated with your total compensation package. Taxes BRB, Incorporated has contracted with Fidelity Financial Advisors (FFA). Your advisor is Mr. Jim Robert and he can be contacted at 404-651-6917 or via email at JRoberts@ffa.org. He will discuss your financial goals, BRB, Incorporated compensation plan, and your overall goals and objectives during the next three years. In summary, BRB, Incorporated will withhold and the employee is responsible, to pay all taxes required by federal, state and local jurisdictions. All taxes required by the Republic of Italy will be paid by BRB, Incorporated. Taxes on property, goods and services will be the responsibility of the employee. The following information is provided for information purposes only, all tax questions should be directed to FFA. 12 Expatriates living in Italy will be classified as Resident or Non-Resident. An individual is considered resident if:    for a period of 183 days they are registered with the registry office of the Population Registry (Anagrafe), or for a period of 183 days has their principal place of business or residence in Italy for a period of 183 days has his centre of vital interest (i.e. his family) in Italy When moving to the country an individual needs to register with the Population Registry and in turn cancel their name from the registry on leaving. If an individual is resident in Italy for a part year than any tax credits or allowances are pro-rated based upon the period of time the individual is resident in the country during the year. In the case where part of a resident’s income is generated overseas, the greater part of foreign income taxes paid can be credited against Italian tax if paid in accordance with tax treaties stipulated by Italy. Italy has tax treaties with most developed countries. Italy has been implementing a series of tax reforms with the aim of simplifying the fiscal system within the country. Since November 1979, the United States and Italy has established a network of bilateral Social Security agreements that coordinate the U.S. Social Security program with Italy’s program. This International Social Security agreement, often called "Totalization agreements," have two main purposes. First, they eliminate dual Social Security taxation, the situation that occurs when a worker from one country works in another country and is required to pay Social Security taxes to both countries on the same earnings. Second, the agreements help fill gaps in benefit protection for workers who have divided their careers between the United States and Italy. Cultural Awareness Training BRB, Incorporated is committed to your success and that of your family during your time in Italy. For this reason we have contracted with Global Dynamics, Incorporated to provide a wide variety of services to you and your family. These services are outlined below and are a part of your Expatriate Orientation Brief. PROGRAM OBJECTIVES Global Dynamics’ Cross-Cultural Programs are designed to enhance the effectiveness of all persons whose work brings them into contact with people from other countries. Those who conduct business internationally need to understand how cultural differences in social customs and business practices can -- and do -- impact individual and group performance. In these programs, participants learn the important skills necessary for success in the global marketplace. Global Dynamics’ expatriate services are designed to facilitate the professional and personal transition of international assignees and their families. Using a thorough pre-program needs assessment and the “continuous care system,” GDI’s programs are highly customized to best address and serve the specific needs, questions and concerns of the assignees. 13 LIVING AND WORKING INTERNATIONALLY A Customized Family Pre-Departure Program Targeted to the Country of Destination The program facilitates and enhances the expatriate family’s transition to their new living and working environment. This comprehensive program covers both business-related and practical living issues. Equipped with a more realistic understanding of the new culture and the process of adjustment, the family will be better prepared for the experience and more effective in taking full advantage of their new opportunities. This seminar is designed to enhance:  how to identify the similarities and differences between home and host culture, and how the differences can affect communications, understanding and relationships with host nationals;  how to increase awareness of participants' personal traits and skills associated with an overseas assignment;  how to recognize and reduce the stress commonly associated with a foreign assignment;  how to examine family structure and dynamics and identify the ways in which family members support one another in an overseas assignment; and  how to develop a personal action plan for each participant, unique to his/her own needs, interests and goals. DESTINATION SERVICES The services offer assignees practical "survival skills" in their host country, focusing on the specific needs and interests of the assignee and family. Our resident experts provide an extensive orientation to the new community, assistance with household issues, and helpful resources available in the given city/region. This service is available worldwide. GLOBAL EMPLOYEE ASSISTANCE PROGRAM The Global Employee Assistance Program provides seamless confidential support for international assignees and their families. Licensed family therapists and counselors, with extensive experience in international relocation and culture shock issues, are available around the world for immediate consultation. LANGUAGE TRAINING Our language training partnership provides our customers with the very best in language training worldwide. 14 Security and Crime in Italy There have been occasional episodes of politically motivated violence in Italy, most often connected to Italian internal developments or social issues. At various times, Italian authorities have found bombs outside public buildings, have received bomb threats and were subjects of letter bombs. Firebombs or Molotov cocktails have been thrown at buildings or offices in the middle of the night. These incidents have all been attributed to organized crime or anarchist movements. Americans were not targeted or injured in these instances. Demonstrations may have an anti-American character. Even demonstrations intended to be peaceful have the potential to turn into confrontational situations and possibly escalate into violence. U.S. citizens traveling or residing in Italy should take common sense precautions and follow news reports carefully in order to avoid demonstrations and to be aware of heightened security and potential delays when they occur. Italy remains largely free of terrorist incidents. However, like other countries in the Schengen area, Italy’s open borders with its Western European neighbors allow the possibility of terrorist groups entering/exiting the country with anonymity. For the latest security information, Americans traveling abroad should regularly monitor the Department of State Bureau of Consular Affair's Internet site at http://travel.state.gov, where the current Worldwide Caution Travel Alert, Travel Warnings and Travel Alerts can be found. Up-to-date information on safety and security can also be obtained by calling 1-888-407-4747 toll free in the U.S., or for callers outside the U.S. and Canada, a regular toll-line at 1-202-5014444. These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays). The Department of State urges American citizens to take responsibility for their own personal security while traveling overseas. For general information about appropriate measures travelers can take to protect themselves in an overseas environment, see the Department of State’s pamphlet A Safe Trip Abroad. Italy has a moderate rate of violent crime, some of which is directed towards tourists, principally for motives of theft. Some travelers have been victims of rape and beatings. There have also been incidents of drinks laced with drugs being used by criminals to rob, and in some cases, assault tourists. Many of these incidents have occurred in the vicinity of Rome’s Termini train station and at major tourist centers such as Campo de Fiori and Piazza Navona, as well as in Florence and Naples. Criminals using this tactic “befriend” a traveler at a train station, bus stop, restaurant, café or bar in tourist areas, then eventually offer a drink laced with a sleeping drug. When the tourist falls asleep, criminals steal the traveler’s valuables. There have also been instances where the victim was assaulted, either physically or sexually. Americans are urged to exercise caution at train stations and airports, and when frequenting nightclubs, bars and outdoor cafes, particularly at night, because criminals may make initial contact with potential victims in such settings. Individuals under the effect of alcohol may become victims of crime, including robbery, physical and sexual assault, due to their impaired ability to judge situations and make decisions. This is particularly a problem for younger 15 Americans visiting Italy, where the age limit on the sale of alcoholic beverages is lower than in most U.S. states. If you are a victim of such a crime, please file a police report and contact the U.S. Embassy or nearest Consulate. There are also in-country organizations, which provide counseling, medical, and legal assistance to certain crime victims. Petty crimes such as pick pocketing, theft from parked cars, and purse snatching are serious problems, especially in large cities. Pickpockets sometimes dress like businessmen so tourists should not be lulled into a false sense of security by believing that well-dressed individuals are not potential pickpockets or thieves. Most reported thefts occur at crowded tourist sites, on public buses or trains, or at the major railway stations: Rome's Termini; Milan's Centrale; Florence's Santa Maria Novella; and Naples' Centrale and Piazza Garibaldi. Travelers should also be alert to theft in Milan’s Malpensa Airport, particularly at car rental agencies. Clients of Internet cafes in major cities have been targeted. Tourists who have tried to resist petty thieves on motor scooters have suffered broken arms and collarbones. Thieves in Italy often work in groups or pairs. Pairs of accomplices or groups of street urchins are known to divert tourists' attention so that another can pickpocket them. In one particular routine, one thief throws trash, waste or ketchup at the victim; a second thief assists the victim in cleaning up the mess; and the third discreetly takes the victim's belongings. Criminals on crowded public transportation slit the bottoms of purses or bags with a razor blade or sharp knife, then remove the contents. Theft of small items such as radios, luggage, cameras, briefcases, and even cigarettes from parked cars is a major problem. Carjacking and thefts have also been reported from occupied vehicles waiting in traffic or stopped at traffic lights. Vehicles parked near beaches during the summer have been broken into and items stolen. Robbers take items from cars at gas stations often by smashing car windows. In a scam practiced on the highways, one thief signals a flat tire to the driver of another car and encourages the driver to pull over. Often, the tire has been punctured by an accomplice, while in other instances, there may, in fact, be nothing wrong with the vehicle. When the driver stops, one thief helps change the tire, while the other takes the driver's belongings. Use particular caution driving at night on highways, when there may be a greater incidence of robbery attempts. There have been occasional reports of break-ins of rental cars driven by Americans when the precautions mentioned above were not followed during stops at highway service areas. On trains, a commonly reported trick involves one or more persons who pretend to befriend a traveler and offer drugged food or drink. Also, thieves have been known to impersonate police officers to gain the confidence of tourists. The thief shows the prospective victim a circular plastic sign with the words "police" or “international police." If this happens, the tourist should insist on seeing the officer's identification card (documento), as impersonators tend not to carry forged documents. Tourists should immediately report thefts or other crimes to the local police. The U.S. Secret Service in Rome has been advised of, and is assisting Italian Law Enforcement authorities in investigating, an increase in the appearance of ATM skimming devices. These devices are attached to legitimate bank ATMs, usually located in tourist areas, and capture the account information stored electronically on the card’s magnetic strip. The devices consist of a card reader installed over the legitimate reader and a pin-hole video camera mounted above the 16 keypad that records the customer’s PIN. ATMs with skimming devices installed may also allow normal transactions to occur. The victim’s information is sold, traded on-line or encoded on another card such as a hotel key card to access the compromised account. Here are some helpful hints to protect yourself and to identify skimming devices: 1) Use ATMs located in well-lit public areas, or secured inside the bank/business 2) Cover the keypad with one hand as you enter your PIN 3) Look for gaps, tampered appearance, or other irregularities between the metal faceplate of the ATM and the card reader 4) Avoid card readers that are not flush with the face of the ATM 5) Monitor your account statements for unauthorized transactions Organized criminal groups operate throughout Italy, but are more prevalent in the south. They have occasionally resorted to violence to intimidate or to settle disputes. Though the activities of such groups are not generally targeted at tourists, visitors should be aware that innocent bystanders could be injured. In many countries around the world, counterfeit and pirated goods are widely available. Transactions involving such products may be illegal under local law. In addition, bringing them back to the United States may result in forfeitures and/or fines. More information on this serious problem is available at http://www.cybercrime.gov/18usc2320.htm. According to Italian Law (Law 80 of May 14, 2005), anyone caught buying counterfeit goods (for example, DVD’s, CD’s, watches, purses, bags, belts, sunglasses, etc.) is subject to a fine of no less than EUR 1,000. Police in major Italian cities enforce this law to varying degrees. Travelers are advised to purchase products only from stores and other licensed retailers to avoid unknowingly buying counterfeit and illegal merchandise. Personal Property BRB, Incorporated has contracted with Omega Shipping to assist you and your family as you relocate. These costs are a part of your benefit package. There address, phone number and email are listed below. Omega Shipping Co., Inc. 50-52 Metro Way Secaucus, NJ 07094 Phone: 201.863.3000 Toll Free: 800.232.0037 Fax: 201.863.3535 Email: infoeast@omegashipping.com During your orientation brief, a representative from Omega Shipping will be on hand to answer questions and complete required paperwork. The following is provided for informational purposes. 17 Before The Move The Initial Consultation An Omega representative will provide an initial telephone consultation and we will gladly give you advise and guidance, as well as an estimate of moving costs and ways in which you can minimize those costs. A trained representative will come to your home at your convenience for a free estimate. This is all without any obligation whatsoever on your part. Preliminary Packing Prior to moving day, you will be involved in preliminary packing ( the consolidation and packing of your belongings mostly unbreakable such as linens, books, pots, toys, etc.) into cartons which Omega will supply. On moving day our professional team of packers will arrive at your home with specially designed cartons, padded materials and, if necessary, custom-built boxes to safety pack your furniture, the remainder of goods, including breakables. Secondary Packing Omega will build heavy-duty "lift-vans" which are custom-made boxes designed to the size specifications of your shipment. These super-strong boxes resist all handling incurred in route to your new destination. All of your goods are packed into wooden, steel-strapped lifts, where they are safely kept until at your destination. Arrival at the Destination Off the Ship Following the departure from your local port of exit, our services continue in the country of your destination. As an agent of Mayflower International, with over 600 agents and affiliates worldwide, we are able to coordinate the move and pave the way for smooth customs clearance and expeditious service. Once the shipment is cleared, our agent will make arrangements for the delivery of your goods to your new home, office or venue. Clearing Your Baggage Depending upon the country you are moving to, you will need some or all of the following documents in order to clear customs:  Passport  Immigrant Certificate  Detailed packing list with value of contents  Receipts for appliances and new furniture  Tenancy contract or title for new house  Proper proof of tax exemption, it entitled  Copy of agreement with Omega  Delivery order notice 18 Ways to Save One if the best ways to save on moving is selective packing. Will that king-sized bedroom set fit your new home aboard? Will that appliance work on the electrical current in your new home? Will you be able to get spare parts for it? These are questions you should ask, and your Omega representative will help you answer them. He knows which appliances will work and whether they would be cheaper to replace here or overseas. He can even arrange for the appliances you buy here to be delivered directly to the Omega warehouse for shipping. Omega will take the best possible care of your belongings, using sophisticated security measures at our warehouses. Insurance There are times when for reasons beyond our control (i.e. acts of God, fire, hijacking, etc.) when your goods may be damaged or lost. For this reason we suggest you always insure your goods with an " All Risk, Door to Door Marine insurance" policy which should take effect on the date which your goods arrive at our warehouse facilities. (Note: The All Risk Marine Insurance includes war insurance, which covers hijackings.) While the cost of insurance is not covered by our estimate, your Omega representative will be glad to guide you in the matter. Remember, always insure your goods for the amount of money it would cost to replace then in the country you are moving to. Costs overseas are often mush higher than in the United States. Pets INSTRUCTION FOR PASSENGER ENTERING ITALY WITH PETS A new Regulation, 998\2003\EC regulating the animal health requirements applicable to the noncommercial movement of pet animals (dogs, cats, and ferrets) in the European Union Member States is effective as of October 2, 2004. According to this new regulation, to introduce animals in Italy from third countries, among which the United States, it is mandatory to obtain a European Community veterinary certificate ( see Forms) for each pet that will be introduced in the Member States. The new format of the certificate has been approved by the Commission Decision 2004/203/EC on February 18, 2004 and all subsequent amendments. The document foresees that pet animals: a) Should be identifiable by a clearly readable tattoo or an electronic identification system (transponder/microchip), which provides the pet owner’s name and address; b) Have a valid vaccination against rabies. For animals coming specifically from the United States (Annex II, Section C of the 998\2003\EC regulation) it is not necessary to subject the animals to the Rabies serological test. Information regarding this regulation and the European Veterinary certificate are also published on the web 19 site for the Animal and Plant Health Inspection Service of the of the U.S. Department of Agriculture. Pets can enter Italy only if accompanied by their owner/s and if they have a valid health certificate (link to certificate) issued by a certified veterinarian in the country of origin. The issue date on the certificate should not exceed 30 days prior the departure date. The certificate does not need to be authenticated or certified by this Embassy. For Dogs: We would like to remind you that in Italy it is mandatory to use: • A muzzle for dogs that walk on the streets or any other open space without a leash • A muzzle and a leash for dogs in public places and public transportation (article 83 of D.P.R. 320/54 of the Veterinary Police Regulations). Inoculations and Health Issues Preparing for Your Trip to Italy Before visiting Italy, you may need to get the following vaccinations and medications for vaccine-preventable diseases and other diseases you might be at risk for at your destination: (Note: Your doctor or health-care provider will determine what you will need, depending on factors such as your health and immunization history, areas of the country you will be visiting, and planned activities.) To have the most benefit, see a health-care provider at least 4–6 weeks before your trip to allow time for your vaccines to take effect. Even if you have less than 4 weeks before you leave, you should still see a health-care provider for needed vaccines, medications, and information about how to protect yourself from illness and injury while traveling. If your travel plans will take you to more than one country during a single trip, be sure to let your health-care provider know so that you can receive the appropriate vaccinations and information for all of your destinations. Long-term travelers, such as those who plan to work or study abroad, may als...
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June 10, 2016
Dear Winston Mathews,
Congratulations on accepting our offer to serve as Apple’s new regional manager in Nairobi,
Kenya. For the next five years, you will be working as Apple’s Eastern Africa Regional manager
and we are very delighted to have you as part of our dynamic global team.
I also take this opportunity to congratulate your wife, Brandy on her selection as sales director.
We do hope that you and your family will find this new assignment enjoyable and rewarding as
well.
As the new regional manager you will be responsible for spearheading Apple’s operations in
East Africa which is composed of Kenya, Uganda, Tanzania, Burundi and southern Sudan. We
have been operating in the area for the last three years and it has promised to be a key pillar in
promoting Apple’s operation in Africa.
In order to ensure a smooth transition, we have assigned you a sponsor, Julius Yego. Yego is the
operations coordinator in the regional office and has worked for the company for the last two
years. Being a local citizen, he his quite familiar with the geography of Kenya as well as its
culture and operations. We hope that you and your family will find his services to be invaluable.
Finally, I have enclosed here a copy of our ‘Welcome to Kenya’ information package which
contains invaluable information on your new journey. This package is tailored for your family
and your assignment. Please read it and if you have any questions, please feel free to contact me
or my department.
I wish you all the best in your new endeavor as the apple Inc. Easter Africa Regional Manager.
Once Again, congratulations,
Sincerely,
Alex, R. Davisdson
Human Resources Expatriate Manager
Alex@Apple.com

1|Page

Welcome Packet:
Nairobi, Kenya

2|Page

Table of Contents
Welcome Letter from CEO ........................................................................................................................ 5
General information on Kenya .................................................................................................................. 6
Geography & Climate............................................................................................................................. 6
Map of Kenya ........................................................................................................................................... 7
Population ................................................................................................................................................ 8
The Kenya Flag ....................................................................................................................................... 8
Languages ................................................................................................................................................ 9
Government ............................................................................................................................................. 9
Kenyan National Holidays ................................................................................................................... 10
Major Industries ................................................................................................................................... 11
Map of Mombasa .............................................................................................................................. 11
An Overview of Nairobi........................................................................................................................ 12
Preparing to leave for Kenya ................................................................................................................... 14
Prerequisites for entry .......................................................................................................................... 14
Pre-visit to Kenya.................................................................................................................................. 14
Job Training Prior to departure .......................................................................................................... 15
Heath Insurance Services ..................................................................................................................... 15
Moving expenses.................................................................................................................................... 16
Your Sponsor......................................................................................................................................... 16
Living in Kenya ......................................................................................................................................... 18
Registering at the US Embassy ............................................................................................................ 19
Housing .................................................................................................................................................. 20
Job Training in country........................................................................................................................ 20
Banking and currency .......................................................................................................................... 21
Compensation & Taxes......................................................................................................................... 21
Schools.................................................................................................................................................... 22
1.

International School of Kenya .................................................................................................... 22

2.

Brookhouse School, .................................................................................................................... 22

3.

Braeburn Schools Ltd .................................................................................................................. 22

4.

The Banda School Contact Details ............................................................................................. 23

Healthcare services ................................................................................................................................ 23
3|Page

Work Program for spouses .................................................................................................................... 23
Electrical Appliances............................................................................................................................... 24
Utilities.................................................................................................................................................... 24
Church Services ...................................................................................................................................... 24
Church Schedule ......................................................................................................................................... 25
Postal Services ........................................................................................................................................ 26
Transportation ...................................................................................................................................... 26
Flights ................................................................................................................................................. 26
Trains ................................................................................................................................................. 27
Buses ................................................................................................................................................... 27
Taxis: .................................................................................................................................................. 27
Company ................................................................................................................................................ 28
Driving in Kenya ................................................................................................................................... 28
Security and crimes............................................................................................................................... 29
Shopping ................................................................................................................................................ 29
Eating In Kenya .................................................................................................................................... 30
Sports club ............................................................................................................................................. 30
Conducting Business in Kenya................................................................................................................. 31
General policies ..................................................................................................................................... 31
Structural Policy developments ........................................................................................................... 31
Worker rights ........................................................................................................................................ 32
General Information on Conducting Business ................................................................................... 33
Meeting a greeting............................................................................................................................. 33
Business Meetings/Negotiations ....................................................................................................... 33
Business Cards .................................................................................................................................... 35
Social events........................................................................................................................................... 35
Table manners .................................................................................................................................... 36
Appendix Compensation table with COLA ............................................................................................ 37
References .................................................................................................................................................. 38

4|Page

Welcome Letter from CEO
Dear Winston Mathews,
Thank you for your willingness to serves as a member of Apple Inc., in an overseas location. It is
employees like you that have worked to make Apple the big name that it is today. I also wish to
thank your family for the support they have provided you and for the good relations that we have
shared with them over the years.
In order to make your transition as smooth as possible, we have developed this “welcome to
Nairobi, Kenya’ Package, that has been tailored to your individual and family needs. We have
added all the information here in that is necessary to make your stay at Kenya wonderful. We
have also handpicked for you a sponsor, will show you the ropes at work and assist in getting
your family settled. The aim is to ensure that you and your family are assisted in any way
possible so s to ensure a smooth transition as we understands that working in a foreign country
may be a bit challenging.
I wish to clarify that, me and my staff are ready to help you make a smooth transition. You can
always reach the A...


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