Business Finance
Lead and manage team effectiveness

Federation University Australia

Question Description

There are three assessments. I will provide resources to help finish the assignment.

Unformatted Attachment Preview

BSB51918 – Diploma of Leadership and Management BSBWOR502 LEAD AND MANAGE TEAM EFFECTIVENESS Student Workbook Content Instructions to Students ...................................................................................................... 3 Unit Application .................................................................................................................... 3 Prerequisites ......................................................................................................................... 3 Purpose of Assessment ........................................................................................................ 3 Competency/Submission Details ......................................................................................... 3 Re-assessment...................................................................................................................... 4 Appeals.................................................................................................................................. 4 Reasonable Adjustments ...................................................................................................... 5 Learning Resources .............................................................................................................. 5 AT1 Written Knowledge Questions ...................................................................................... 7 AT2 Project ......................................................................................................................... 10 Project ................................................................................................................................. 11 AT3 Case Study ................................................................................................................... 17 Case Studies........................................................................................................................ 18 Case Study 1 ....................................................................................................................... 18 Case Study 2 ....................................................................................................................... 25 APPENDICES ....................................................................................................................... 28 Appendix 1 - Team Dynamics Questionnaire ..................................................................... 28 Appendix 2- Team Professional Development Plan .......................................................... 32 Appendix 3 - HR Management Policy/Procedure Template .............................................. 33 Appendix 4 - Team Charter Template ................................................................................ 34 Appendix 5 -Project Action Plan ........................................................................................ 36 Mercury Institute of Victoria Pty Ltd © MIV BSBWOR502-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 2 Instructions to Students This workbook contains the details of your assessment and the guidelines for you to be able to complete it. Unit Application This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. Prerequisites There are no pre-requisites for this unit. Purpose of Assessment Successful completion of assessments will contribute to the attainment of the following unit of competency: BSBWOR502 lead and manage team effectiveness. Competency/Submission Details For you to achieve competency in this unit, you are required to complete the following assessment and submit on the due date specified in your Training Plan. You must achieve a satisfactory outcome in all assessment tasks. Assessment Number Method of Assessment Assessment 1 Written Knowledge Questions Assessment 2 Projects Assessment 3 Case Study Mercury Institute of Victoria Pty Ltd © MIV BSBWOR502-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 3 Upon completion of the assessment, your trainer/assessor will mark each assessment task and complete a Unit Summary Sheet to record the results and feedback. The trainer/assessor will discuss the results/feedback with you and ask you to sign the declaration as evidence that the feedback session has occurred. There are two (2) outcomes of each assessment: S = Satisfactory NS = Not Satisfactory (requires more training) You will be marked as Competent (C) upon completion of the unit when your trainer/assessor is satisfied that you have completed all assessment tasks and provided the appropriate evidence required to meet all criteria. Otherwise, you will be marked as Not Yet Competent (NYC) and provided an opportunity for re-assessment. To record your results for the unit, your trainer/assessor will complete the unit summary sheet and submit it to the training coordinator for a review and quality check. Once it has been cleared by the training coordinator, the result sheet will be forwarded to the Administration Department for entry into the Student Management System. The completed assessment and unit summary sheet will be stored in the individual student’s file. Re-assessment If the result of your assessment is Not Yet Competent (NYC), you will be given an opportunity for reassessment. You will only work on the components of the assessment that were marked “Not Satisfactory”. Please note that MIV will provide you with two (2) attempts for assessment at no cost. If you do not satisfy the assessment criteria in the 1st attempt then you will be provided with an opportunity for re-assessment. If you are not able to achieve competency with both of these opportunities, then you will be required to repeat the unit at your own cost which will also affect your duration of study. Appeals If you are unhappy or do not agree with the result of the assessment, you are advised to speak with your trainer/assessor. The trainer/assessor will provide an explanation regarding the outcome you have received and provide appropriate feedback. However, if you are still unhappy, you can bring the concern to the RTO Manager or formally lodge an appeal (please refer to the Complaint and Appeal Policy and Procedure). Mercury Institute of Victoria Pty Ltd © MIV BSBWOR502-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 4 Reasonable Adjustments If you have any special needs or disabilities, reasonable adjustment will be organised in accordance with MIV’s Students with Special Needs Policy and Procedure. This may include but is not limited to:  Visual difficulty – we can assist by making adjustments such as enlarging print of documents and assessment tools and forms.  Physical disabilities – assessment may be broken down into shorter/longer lengths of time where applicable.  Illness or other medical condition – due date may be extended. Mercury Institute of Victoria Pty Ltd © MIV BSBWOR502-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 5 Learning Resources 1. Student workbook 2. PowerPoint Presentation 3. Mercury Pty Ltd. simulated workplace environment 4. Samples of workplace documentation and other resources normally used in the workplace Mercury Institute of Victoria Pty Ltd © MIV BSBWOR502-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 6 AT1 Written Knowledge Questions Task You are required to answer all questions in detail, using examples where possible to demonstrate your understanding. Submission requirements All work must be typed in a word document and submitted to your assessor by the due date. Your work must include a header with the unit name and code and the footer must include your full name and the assessment name. Conditions This is an open book assessment. You may ask your assessor for clarification on questions, but they are not able to assist you with any answers. You will be assessed on your ability to: Resources  answer all parts of the questions and provide examples where asked  draw on the knowledge you have gained throughout the sessions  communicate your thoughts and ideas.  Textbook  Computer with internet access  Pens and handouts Location This assessment will be completed during class and own time Timeframe This assessment task should take you approximately 2-4 hours to complete. Mercury Institute of Victoria Pty Ltd © MIV BSBWOR502-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 7 1. Explain the actions the leader could take at each stage of group development, to assist the team in moving towards high performance:  Forming  Storming  Norming  Performing  Adjourning 2. In your own words, describe the importance of establishing team and individual purpose with team members. Provide two examples of ways that you as a leader could provide this purpose and two situations that lend themselves to being able to establish team purpose. 3. Describe the steps you would take in creating and implementing a team charter. 4. Outline the differences between Lead and Lag Key Performance Indicators. Provide an example for each. 5. Summarise the process of proactive performance planning. Include the following information:  How often should proactive performance planning be conducted?  What information is documented in a proactive performance plan?  Explain the team member role in the proactive performance planning process 6. In your own words, describe reactive performing planning. Include:  Explanation of what reactive performance planning is  When to use reactive performance planning  Two examples of ways to prepare prior to the reactive performance planning meeting 7. Identify 3 ways you as a leader, can support your team towards performance. 8. Explain the difference between intrinsic and extrinsic motivators. 9. Provide three benefits of including your team in decision-making processes. 10. a. Explain the method of consensus decision- making. b. Provide two pros and two cons of utilising this method in a team decision-making environment. c. Outline two techniques you can implement to ensure consensus is reached in a timely manner. 11. In your own words, describe the impact team dynamics have on the performance of the team. Mercury Institute of Victoria Pty Ltd © MIV BSBWOR502-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 8 12. Explain the process you would take in assessing your current team dynamic in order to improve the effectiveness of the team. 13. Outline three common causes of conflict within teams. 14. Identify two ways you can resolve work issues with your team members. 15. You’re the manager of a small café. A team member has come to you with a problem – the regular produce supplier has called to let them know that their stock has been flooded and unusable. This means that your delivery for the next month isn’t coming. You don’t have all the answers right now; you know this isn’t a quick fix. Explain the steps you would take to work towards a resolution. 16. Outline two techniques you can employ to establish open and efficient communication with your team 17. In your own words, explain the information needs of stakeholders hierarchically senior to you. For example, senior management or your line manager. Mercury Institute of Victoria Pty Ltd © MIV BSBWOR502-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 9 AT2 Project Task During this activity you will demonstrate your ability to review the current dynamics of your team, complete an action plan to improve the dynamics of your team and create a policy to encourage team member accountability and ownership. Submission requirements All work must be typed in a word document and submitted to your assessor by the due date. Your work must include a header with the unit name and code and the footer must include your full name and the assessment name. Conditions Students are to complete this assessment during study block periods and in their own time. They may access relevant resources and reference material as required from their workplace or the documentation provided from the simulated business environment. Resources What to submit  Students Assessment  Pen and Paper  Access to Internet and word processing software  Simulated business materials such as policies and procedures etc.  Research materials such as books, Internet, magazines, workplace documentation, policies and procedures etc. Project 1 Task 1: Assessing your team dynamics Task 2 establish plans to improve team performance Task 3 Responses to question a, b Task 4: Part of working in a team Location This assessment will be completed during class and own time Timeframe This assessment task should take you approximately 10-12 hours to complete. Mercury Institute of Victoria Pty Ltd © MIV BSBWOR502-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 10 Project During this activity you will demonstrate your ability to review the current dynamics of your team, complete an action plan to improve the dynamics of your team and create a policy to encourage team member accountability and ownership. Choose one of the options below, to complete this task: Option 1: Use your current workplace to complete and apply the activities. Option 2: Use the simulated business environment, Bliss&Me. Documentation may find in your Class Files tab, and as appendices within specific tasks. Context of Assessment: If you are currently working and wish to apply your learning within your workplace, your project must meet the following criteria:  You must have access to a team of four or more to collect information for a team-based questionnaire  Access to your workplace policy and procedure regarding work hours Using Bliss&Me? Use the information provided for Bliss&Me and the following scenario to support your responses. Assume the role of Blake Randall when responding to project activities. Blake Randall, the Coaching & Mentoring Team Leader, has built the coaching and mentoring function from the ground up, and he has been solely focused on meeting client demand up until this point. He is now looking to build solid relationships with and between each team member and support them to develop their personal skills. Until recently, the typical workday has been exactly the opposite of typical! With consultants that vary from personal trainers to counsellors to nutritionists the standard nine-to-five workday is non-existent. The teams’ overall goal is to build client confidence and to help clients realise their potential. The Coaching and Mentoring Team love working with people, helping them achieve their personal goals. Their goals can range from weight loss to fitness levels. Currently, individual members of the team should have a case load of a maximum 60 clients. Some members of the team are not at that level yet, and Blake wants to put together a professional development program to build overall team capacity to meet that organisational goal. Mercury Institute of Victoria Pty Ltd © MIV BSBWOR502-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 11 The Coaching and Mentoring Team has been growing over the past six months and recently recruited two new team members. Blake is concerned these two team members may need support. After consulting with team members through an anonymous survey, Blake receives the following feedback:  Team Member 1 I have many responsibilities within Bliss&Me and have been here for a long while. I find working in this team easy and get along well with my teammates. I find that our meetings are really effective, with a consensus often being reached. Everybody is really solutions-orientated, but two of us in particular are more forthcoming with our ideas. However, not everybody contributes to discussions within meetings; I put this down to having very new recruits in the team, who are still finding their feet. This isn’t just the case for meetings; it’s for all forms of collaboration. I believe the team are still not quite at the point where they are willing to take risks and share new ideas, as they are encouraged to do by Blake, but I know with time this will change. I strongly believe the team are doing well at giving and receiving both positive and constructive feedback amongst each other and that they celebrate all successes together. I think Blake finds it hard not to control decisions. I love my job, but I would like to be able to support my clients to better plan their nutrition and food awareness. I am somewhat aware of the organisational goals, plans and objectives but I could do with more information around this.  Team Member 2 I have been working for Bliss&Me for some time now. I love working within the Coaching and Mentoring Team, and I think I perform my role well, and the team as a whole are establishing a great reputation for the company. My teammates are pretty new, which allows me to step up and take on some of the more advanced work. This is a great opportunity; however, I find in meetings it’s pretty much just Nikola and I talking. We always have clear ideas about how to approach things anyway and always get good outcomes. The team's decisions are still directed by Blake and I would like to take on a more active role in gaining team participation. At this point, everybody can give and receive feedback which has been really important within this learning phase. The team are willing to get stuck into the work and do what it takes, when they succeed everybody participates in celebrating. I love what the company stands for and I am keen to help achieve the company’s goals, by helping people realise their potential Mercury Institute of Victoria Pty Ltd © MIV BSBWOR502-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 12  Team Member 3 I am new to the Bliss&Me team, having been in my role for the past three months. I love the culture of the team where everybody can give feedback to each other and know it will be received well; this is really important when learning in a new environment. The team seem to mesh together really well and celebrate their achievements along the way. However, only now am I beginning to give my thoughts and opinions a little more in a meeting situation. I find it is often really only Maddi and Nikola talking. I don’t always agree but don’t speak up so I support whatever gets decided the best I can. The girls can be pretty strong in their ideas once they’re on a roll and there’s no real approach to making sure everyone is involved in the discussion. I’m sure it’s not that they don’t want our ideas. We walk away with a clear action plan, but I think having another opinion would make our decisions more effective. I would like to develop my skills around communication so I can confidently speak up to at meetings. I know Blake makes most of the crucial decisions but once everybody comes out of their shell and shares new ideas, I hope to contribute so we all work as a cohesive unit to reach decisions. As I am new to the co ...
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Final Answer

Attached.

Running head AT 1 W.K.Q

1

AT 1 Written Knowledge Questions
Name
Institution

AT 1 W.K.Q

2
AT 1 WRITTEN KNOWLEDGE QUESTIONS

Question 1
Guidance, the leader should be giving directions concerning the group
The leader should give understandings of the group
The leader should demonstrate why focus is important to the group
There should be reasons commit to the team from the leader
The leader must give the reasons and necessity to quit the group
Question 2
Team purpose assists in motivating team members and showing the importance of role playing in
a team. Reminding the team of the objectives of team and staying focused are examples of team
purpose.
Question 3
Establish the purpose of the team. This can be done by coming together and outlining the vision,
mission and objectives of the team.
Write the objectives down to be a reminder to the team members as a way of implementing them
Question 4
Lead indicator influences a change while lag indicator records the change. Customer confidence
and unemployment are both examples of the respective indicators
Question 5
Proactive performance management is responsible for gathering that information and making it
available throughout the organization as needed. Reactive performance management often takes
longer to react to bad performance because of measuring lagging indicators and essentially relying
upon managers to point out and identify the problems of their subordinates and then asking those
subordinates to fix their performance.

AT 1 W.K.Q

3

Question 6
On the reactive side, the effects show after reporting lagging indicators. Questions like what we
know about what happened in the past versus what we wanted to have happen in the past. From
there, people are punished if they don’t meet those goals, as opposed to before the fact.
Question 7
Giving and getting feedback from the team
Recognizing achievements
Constantly communicating with the team
Question 8
Intrinsic motivation leads to doing something for personal gain while extrinsic motivation makes
one to do something to avoid repercussions and maybe get a reward
Question 9
Enables diversity
Creates confidence within the team
Creates trust
Question 10
Reaching an agreement after involving all members
Pros
Enables diversity
Promotes teamwork
Cons
Leaders tend to hold their opinions

AT 1 W.K.Q
Do not easily incorporate change
Techniques
Time consciousness
Minimize numerous contributions
Question 11
The team achieves many goals with less chances of disagreements
Question 12
Look for progress
I will ask for individual contribution whenever participating in a collective venture
I will hold individuals accountable for any mistakes
Ask for self-performance evaluation on individual members
Question 13
Misunderstandings among team members can easily lead to conflicts
Poor communication between people is another common cause of team conflict
Frustrations from within and outside workplace can also lead to conflicts
Question 14
Establish a proper communication channel
Have frequent team building make members bond together.
Question 15
I would ensure that the communication is clear and no information is left out

4

AT 1 W.K.Q

5

I will bring all employee on board to let them know everything and help in brainstorming for
options.
Question 16
Keeping a positive message makes the team positive and ready to share.
Making the communication process as transparent as possible
Question 17
The information should be formal, short and precise to be official and professional as possible


Running head: AT2 PROJECT

1

AT 2 Project
Name
Institution

AT2 PROJECT

2
AT 2 PROJECT

Task 1
Team Member 1
Strongly
Disagree

Disagree Agree Strongly
Agree

Strongly
Disagree

Disagree Agree Strongly
Agree

1) Team members know their jobs and require
little or no support to achieve goals
2) The team has clear methods for solving
problems and making decisions
3) All team members participate fully in and
make contributions to team meetings
4) Team meetings are productive and end with
clear action plans
5) Team members communicate openly and
effectively
6) Team m...

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