LED 599 Trident University Module 2 Walt Disney Human Resource Approach Case Study

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LED 599

Trident University



Module 2 - Case

The Human Resources Frame

Assignment Overview

In the Module 2 Case, you will write Chapter 2 of your thesis-style paper – relating to the Human Resources Frame. Using specific examples of “human resources” or “human relations” as they are defined by Bolman and Deal, you will use the Human Resources Frame as a lens through which you will analyze the effectiveness of the Walt Disney Company.

Begin the Module 2 Case by visiting the Walt Disney Company website:

The Walt Disney Company. (2014). Retrieved on May 8, 2014 from http://thewaltdisneycompany.com/

Then, read the following:

So just how does Mickey make magic? The following article discusses how Disney’s excellent employee performance is recognized. Note the section entitled “Disney Recognition 101”:

Ligos, M. (2009). How Mickey makes magic. Successful Promotions, 42(5), 44-47. Retrieved from EBSCO – Business Source Complete.

Case Assignment

After you have reviewed the contents of the Walt Disney Company website, completed the readings provided at the Background page of Module 1, and performed additional research from the library and on the internet, write a 6- to 7-page paper in which you do the following:

Using the following assumptions of the Human Resources Frame, complete an in-depth assessment of the Walt Disney Company:

  • Organizations exist to serve human needs rather than the reverse.
  • People and organizations need each other. Organizations need ideas, energy, and talent; people need careers, salaries, and opportunities.
  • When the fit between individual and system is poor, one or both suffer. Individuals are exploited or exploit the organization—or both become victims.
  • A good fit benefits both. Individuals find meaningful and satisfying work, and organizations get the talent and energy they need to succeed.

Keys to the Assignment

The key aspects of this assignment that are to be covered in your 6- to 7-page paper include the following:

  • Describe Walt Disney’s approach to human resources. Is Disney’s overall approach to human resources more or less effective relative to its ability to help the organization accomplish its stated purpose (vision, mission)? Explain.
  • Using Bolman and Deal’s Human Resources Frame, analyze two or three human resources/ human relations characteristics of the Walt Disney Company. Because you cannot cover all characteristics that are related to human resources/ relations in a short paper, you will need to be selective; therefore, choose two or three characteristics that are of particular interest to you. These might include, for example the Walt Disney Company’s benefits design, its employee orientation/training programs, or its employee evaluation systems.
  • For each of the human resources characteristics that you have included in your Case, discuss the extent to which that characteristic has been effective or ineffective relative to helping Disney to attain its stated purpose. Defend your answer in the context of the four (4) assumptions given above (how well do the two or three human resources/ relations characteristics you’ve identified ascribe to these assumptions – if at all)?
  • Having had applied the Human Resources Frame to the Walt Disney Company, is there anything that you would you do differently? Conclude Chapter 3 of your paper by giving recommendations as to what you believe Disney should do, and explain why.
  • The background readings will not give you all the answers to the Case. Therefore, you are expected to perform some research in the library, using a minimum of 3-4 scholarly sources from the library to support and justify your understanding of the case.
  • Your paper must demonstrate evidence of critical thinking (if you need tips on critical thinking, http://www.criticalthinking.org/pages/college-and-university-students/799 is an excellent resource). Please do not restate facts – instead, be sure to interpret the facts you have accumulated from your research.
  • Remember that the Module 3 Case will serve as Chapter 3 of your session-long thesis-style paper.

Assignment Expectations

Your paper will be evaluated using the following five (5) criteria:

  • Assignment-Driven Criteria: Does the paper fully address all Keys to the Assignment? Are the concepts behind the Keys to the Assignment addressed accurately and precisely using sound logic? Does the paper meet minimum length requirements?
  • Critical thinking: Does the paper demonstrate graduate-level analysis, in which information derived from multiple sources, expert opinions, and assumptions has been critically evaluated and synthesized in the formulation of a logical set of conclusions? Does the paper address the topic with sufficient depth of discussion and analysis?
  • Business Writing: Is the paper well-written (clear, developed logically, and well-organized)? Are the grammar, spelling, and vocabulary appropriate for graduate-level work? Are section headings included in all papers? Are paraphrasing and synthesis of concepts the primary means of responding to the Keys to the Assignment, or is justification/support instead conveyed through excessive use of direct quotations?
  • Effective Use of Information (Information Literacy): Does the paper demonstrate effective research, as evidenced by student’s use of relevant and quality sources? Do additional sources used in paper provide strong support for conclusions drawn, and do they help in shaping the overall paper?
  • Citing Sources: Does the student demonstrate understanding of APA Style of referencing, by inclusion of proper end references and in-text citations (for paraphrased text and direct quotations) as appropriate? Have all sources (e.g., references used from the Background page, the assignment readings, and outside research) been included, and are these properly cited? Have all end references been included within the body of the paper as in-text citations?

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Explanation & Answer

Hello, I'm done, all parts are correctly answered as per the instructions.


The Human Resources Frame




The Walt Disney Human Resource Approach
The company has received global recognition for its focus and dedication for its employees.
The primary principle in Walt's employee approach is that "the employees are the first company's
customers" (The Walt Disney Company, 2014). The approach perceives and encourages the
organization to treat employees as customers. With such perception, the human resource approach
pays significant attention to employee needs, holding meetings and sessions to understand the
challenges that affect the employees and propose alternatives to solving such problems in the
company's crew.
The company, as such, values its employees as much as they value their customers, and
respectively, they have various developmental programs that aim at keeping the employees
relevant to the company and also growing professionally. The focus on meeting employee needs
makes the company stand out in the global market through appreciation and recognition
(Georgiades, 2015).
Furthermore, embracing such dimensions has aided the company in fostering employee job
satisfaction and low staff turnover for the past several decades. The company's human resource
approach has, therefore, focused on employees as a core pillar of the company's success (The Walt
Disney Company, 2014).
The company also as a reputable, safe, and inclusive work environment (Disney, n.d.).
Among the common needs and concerns of workers include the availability of a safe working
environment and company involvement. Employee satisfaction is critical in optimizing staff
productivity. Walt has regularly involved its employees in its operation through teams and also
open platforms that encourage communication of issues affecting the employees. Such an approach
allows the company to resolve employee and team challenges before they adversely affect the



teams' performance and overall organization. Employee involvement additionally enhances work
ownership and dedication in the organization. The adopted human resource approach encourages
staff involvement in ideations and problem solving hence embracing inclusive participation.
Moreover, the company has invested in creating a safe culture that ensures minimal employee
exposure to work hazards such as ergonomics. Collectively, the company has created an employeecentric human resource that focuses on inclusion, training, and improvement, recognition, and
rewarding hence securing reliability and high productivity of its crew.
Bolman and Deal's Human Resources Frame (Human Resource Relations and
Walt's Employee Training and Development
The company has continuously invested in employee training and development programs
aimed at enhancing productivity and commitment (Disney, n.d.). The company has various
training programs cutting across routines and expert training. The company, as such, focuses on
ensuring new and existing employees engage in training, concentrate on improving their skills.

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