1. CHANGE MANAGEMENT: Prepares employees for change by establishing and maintaining continuous dialogue with employees; communicates change to employees and reassures them during the transition from present to future state. 2. COMMUNICATION SKILLS: Organizes and expresses thoughts and information in a clear and concise manner while tailoring the message to the audience; engages in active listening; is aware of the impact of nonverbal cues on the message being delivered; takes into account the feelings and motivation of others when delivering a message. 3. EMPLOYEE FOCUS: Establishes a positive and safe work environment conducive to increasing productivity through treating employees with dignity and respect; defines the roles of employees and clarifies their responsibilities for the success of the organization; provides employees with the tools and support they need to accomplish their goals. 4. FUNCTIONAL ADMINISTRATION: Completes administrative tasks; generates and analyzes daily reports to ensure appropriate documentation of operations. 5. OPERATIONS MANAGEMENT: Manages the operation through the use of operational plans developed to drive work unit and organizational performance; addresses labor relations issues and applies knowledge of local and national agreements to solve workplace conflicts; analyzes data on a regular basis to determine if adjustments to current operations are necessary to achieve goals. 6. PERSONAL ACUMEN: Adapts to changes in the business environment; demonstrates trustworthiness and initiative to accomplish work unit and organizational goals and objectives. 7. KNOWLEDGE OF PERFORMANCE MEASUREMENT systems and standards, and customer satisfaction indicators, as they relate to customer service operations. 8. WORK UNIT PLANNING: Determines priorities of the work unit on a daily and weekly basis; identifies resources (employees and capital) needed to accomplish goals and allocates resources as allowed to support the priorities and goals established for the work unit and organization as a whole.

1Start PowerPoint. Download and open the file named pCap1_Winter_Products.pptx.02Change the Slide Size to Widescreen, and then change the Colors to Blue II.43Format the background of Slide 1 with the picture downloaded with this project—pCap1_Skiing.jpg. Select the subtitle, and then use the Eyedropper to change the font color to the dark red color of the skier’s jacket. Apply bold to the subtitle.44With Slide 1 displayed, insert the second slide from the downloaded presentation named pCap1_Company_Overview.pptx. If necessary, delete the title slide (FRONT RANGE ACTION SPORTS) and the third slide (SPECIALIZED MERCHANDISE) from the reused presentation.25On Slide 2, in the content placeholder, center the paragraph, increase the font size to 32, and then apply bold and italic. Click the Bullets button to toggle it off.66On Slide 2, change the line spacing of the content placeholder text to 1.5. Change the shape fill to the first color in the sixth column—Blue, Accent 2, and then change the font color to White, Background 1.47On Slide 2, format the content placeholder with the first bevel shape effect—Round. Note, depending on the version of Office used, the effect name may be Circle. Format the title with the first WordArt style—Fill: Black, Text color 1; Shadow, and increase the font size to 80. Note, depending on the version of Office you are using, the WordArt style name may be Fill - Black, Text 1, Shadow.68Display Slide 3, and then change the slide layout to Content with Caption. In the content placeholder, from the downloaded project files, insert pCap1_Heights.jpg. Apply the first reflection picture effect—Tight Reflection: Touching.49On Slide 3, format the slide background with the color Blue, Accent 2, Darker 50%. Be sure to apply the background color only to Slide 3. Increase the font size of the caption placeholder text to 24.410Display Slide 4, and then in the content placeholder, insert the Process type SmartArt graphic Segmented Process. Change the color to Colored Fill – Accent 2, and then apply the Moderate Effect style. Center the slide title and hide the background graphics.711In the SmartArt, in the top, dark blue Text rectangle, type Washington and California Resorts and then click in the light blue Text placeholder below and to the left. Type Mammoth Mountain in California and then click in the Text placeholder to the right. Type Mission Ridge in Washington.312In the middle of the SmartArt graphic, click the dark blue shape. Type Our Market Position and then click in the light blue Text placeholder below and to the left. Type Trusted brand name and then click in the Text placeholder to the right. Type Expansion planned for Western U.S.313In the last dark blue shape, type Poised for Growth and then click in the Text placeholder below and to the left. Type New warehouses in Washington and then click in the Text placeholder to the right. Type Proposed retail division in California.314Display Slide 5, and then insert a new slide with the Two Content layout. On the inserted slide, enter Our Most Popular Winter Products as the slide title. Center the title.415On Slide 6, in the content placeholder on the left, type the following six list items and then change the font size to 36 and apply the default numbering style. Snowboards Boots Goggles Bindings Skis Jackets516On Slide 6 in the placeholder on the right, search Online Pictures using the search phrase snowboard and then insert an appropriate image from the results. Change the Height of the picture to 3.5 and then apply the preset Glow: 8 point; Turquoise, Accent color 1 glow effect.317Display Slide 7, and then in the content placeholder, insert a Clustered Column chart. In the worksheet, enter the following data: Oregon Colorado British Columbia Year 1 12.2 17.5 6.5 Year 2 14.5 19.2 8.7 Year 3 11.9 18.6 10.6 Year 4 17.6 22.4 11.3218Apply Chart Style 8, and then remove the Chart Title element. Animate the chart by applying the Wipe entrance effect.219Display Slide 8, and then hide the background graphics on the slide. Format the background with the downloaded picture file—pCap1_Lake.jpg.420On Slide 8, align the text placeholder to the top and center of the slide. Change the Font Color to White, Background 1, and the Font to Calibri (Body). Apply Bold.521In the slide thumbnails, select Slides 5 and 9. Apply a Solid Fill background color—Blue, Accent 2, Lighter 80%.422Display Slide 9. From your student files, insert the downloaded picture file pCap1_ Mountain.jpg. Change the picture Height to 2.25 and then apply a Glow: 8 point; Turquoise, Accent color 1 glow effect.323On Slide 9, use the Crop to Shape option to change the picture shape to the tenth Basic Shape in the third row—Cloud. Align the picture to the center and middle of the slide.324On Slide 9, insert a Frame shape anywhere on the slide. Change the Height to 2.5 and the Width to 4.5, and then type Moving to the Top of the Winter Sports Action in the shape. Align the shape to the bottom of the slide. Select the title, picture, and frame, and then align the objects to the center of the slide. Apply the Colored Fill – Blue, Accent 2 shape style to the Frame shape.725To all of the slides in the presentation, apply the Page Curl transition with the Single Left Effect Option. 226Display Slide 6, and then apply the Split entrance effect to the numbered list.227Display Slide 3. In the Notes pane, type The key elements necessary to achieve our goals are the expansion of the winter sports product line and an aggressive marketing campaign. (include the period).228Insert a Header & Footer for the Notes and Handouts. Include the Date and time updated automatically, the Page number, and a Footer with the text Cap1_Winter_Products.229Save presentation, and then close PowerPoint. Submit the file as directed.0Close