Description
350-word response in which you address the following questions:
- How have legislative strategies been used to improve government performance?
- What is the impact of the focus of public programs shifting from “inputs” to “outputs”?
- What new roles are appointed and elected officials required to play in the transition to remote digital service delivery?
- How will governments adopt to telenetworking at-home work necessitated by the pandemic?
- How does the availability of online options improve citizen satisfaction with the services they receive?
references:
Digital Governance: New Technologies for Improving Public Service and Participation
- Chapter 5, “Accountability and Equality of Access: Balancing Political Responsiveness with Administrative Effectiveness” (pp. 111–135)
- Chapter 6, “Advancing Digital Governance and Performance Management” (pp. 136–162)
- Chapter 7, “Applying Digital Technologies to Improve Public Services” (pp. 163–188)
Milakovich, M. E. (2012).
Explanation & Answer
Attached.
Running head: THE IMPACT OF DIGITAL GOVERNANCE ON PUBLIC SERVICES
The Impact of Digital Governance on Public Services
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Institution Affiliation
Date
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THE IMPACT OF DIGITAL GOVERNANCE ON PUBLIC SERVICES
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The Impact of Digital Governance on Public Services
Digital governance refers to the model for improving organizational performance using
ICT as a strategy. It has impacted today’s public services by ensuring that they are effective.
Legislative strategies have been used to reinforce collaboration, participation, cost-reduction,
customer satisfaction, and teamwork in order to impr...
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