Discuss the Arguments of Two Managers in the Situation

timer Asked: Sep 1st, 2014
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Q. 4  (a)  Two  managers  (manager  A  and  manager  B)  of  XYZ  Company  attended  a  seminar  on

Corporate  Social  Responsibility  (CSR).  After  attending  the  seminar  both  the  managers

developed  conflicting  viewpoints  about  CSR.  They  both  started  to  argue;  Manager  A,

said  ì  CSR  activities  are  unnecessary  burden  on  organizations,  and  these  activities

result  in  increased  cost  and  reduced  prof it  margins.  In  response  to  it  manager  B  said,

ì These  activities  should  not  be  seen  as  expense  or  cost  rather  it  should  be  treated  as


 What arguments you think manager A can give to support his viewpoint?

 What arguments manager B can give to support his viewpoint?

(b)  Total  Quality  Management  (TQM)  program  has  become  very  important  for  all  types  of

organizations in today's highly competitive and challenging environment. Elaborate.

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