SOC 201A Torrens University Mediation Approaches in Conflict Management Paper

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Humanities

SOC 201A

Torrens University

SOC

Description

Identify and describe what was causing this conflict and how this conflict was manifested

 Explain how the mediation approach/model used was effective and why another conflict management approach might have been more effective

 Describe three mediation techniques that were used effectively in this session

 Recommend three other mediation techniques that could have been used to resolve this dispute and explain why would be effective

 Describe briefly how this conflict has helped you understand your own past experiences with conflict and how you can use this new knowledge to make you into a better mediator.

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Assessment Brief Program Bachelor of Applied Social Science Subject Mediation and Conflict Management Subject code SOC201A Name of assessment Assessment 2: Mediation Reflection Report Length 2000 words Learning outcomes addressed by this assessment: B, C, F Submission Date: End of Wweek 6, Sunday 11.55 pm Assessment brief summary: Reflect on one of the three Blackboard Collaborate mediation sessions and describe how it was effectively mediated. Total marks 40 Weighting 40% Students are advised that any submissions past the due date incur a 10% penalty per day, calculated from the total mark e.g. a task marked out of 40 will incur a 4 mark penalty per day. Please note: you must attempt all tasks in a subject to be eligible to pass the subject. More information, please refer to the Academic Progression Policy on http://www.think.edu.au/about-think/thinkquality/our-policies. SOC201A - AB2, Report – T1, 2015 Page 1 Assessment Description Mediators can improve their skills by reflecting on past mediations and analysing how they were done. This report requires you to reflect on ONE of the three Mediation sessions done in Blackboard Collaborate and describe how it was effectively/ineffectively mediated. For this report, you will be required to:      Identify and describe what was causing this conflict and how this conflict was manifested Explain how the mediation approach/model used was effective and why another conflict management approach might have been more effective Describe three mediation techniques that were used effectively in this session Recommend three other mediation techniques that could have been used to resolve this dispute and explain why would be effective Describe briefly how this conflict has helped you understand your own past experiences with conflict and how you can use this new knowledge to make you into a better mediator. When writing your report, be sure to include an introduction which provides a background, thesis and outline. You will also need a conclusion which summarises the key points, limitations of your argument and provide future recommendations. When preparing your report please be sure to make specific references to mediation/conflict theories and techniques and include in-text references. A reference list for those references needs to be included at the end of your report. Please see the Academic Guide for more information on in-text referencing and using reference lists. SOC201A - AB2, Report – T1, 2015 Page 2 Marking Rubric: Max. in Your category points Mediation/conflict theories and concepts are well integrated into the report 10 Knowledge of mediation/conflict theories and techniques 10 Refers to readings and prescribed text 10 Word count, readability and structure 5 Correct academic writing style (references, in-text references) 5 Total: 40 Comments: SOC201A - AB2, Report – T1, 2015 Page 3 What we want to see: The work must be fully referenced with in-text citations and a reference list at the end. We recommend you work with your Academic Writing Guide to ensure that you reference correctly. You will find a link to this document on the main page of every unit, under the 'Assessments' section. Correct academic writing and referencing are essential tasks that you need to learn. We recommend a minimum of ten references. Referencing: References are assessed for their quality. You should draw on quality academic sources, such as books, chapters from edited books, journals etc. Your textbook can be used as a reference, but not the Study Guide and lecture notes. We want to see evidence that you are capable of conducting your own research. Also, in order to help markers determine students’ understanding of the work they cite, all in-text references (not just direct quotes) must include the specific page number/s if shown in the original. Researching: You can search for peer-reviewed journal articles, which you can find in the online journal databases and which can be accessed from the library homepage. Reputable news sites such as The Conversation (https://theconversation.com/au/health), online dictionaries and online encyclopedias are acceptable as a starting point to gain knowledge about a topic. Government departments, research institutes such as the National Health and Medical Research Council (NHMRC), international organisations such as the World Health Organisation (WHO) and local not for profit organisations such as the Cancer Council are also good resources. Formatting: The assessment MUST be submitted electronically in Microsoft Word format. Other formats may not be readable by markers. Please be aware that any assessments submitted in other formats will be considered LATE and will lose marks until it is presented in Word. What we don’t want to see: Plagiarism: All sources of information need to properly be acknowledged. Please refer to the plagiarism website on blackboardi. By clicking the 'Upload this file' button you acknowledge that you have read, understood and can confirm that the work you are about to submit complies with the Flexible and Online plagiarism policy as shown in the JNI Student Handbook. Like other forms of cheating plagiarism is treated seriously. Plagiarising students will be referred to the Program Manager. Word Count: Marks will be deducted for failure to adhere to the word count – as a general rule you may go over or under by 10% than the stated length. Late Submissions: Students are advised that any submissions past the due date incur a 10% penalty per day, calculated from the total mark e.g. a task marked out of 30 will incur 3 marks penalty per day. No submission: Students must attempt all tasks to be eligible to pass the unit. More information can be found in Think Education Assessment Policy document on the Think Education website. SOC201A - AB2, Report – T1, 2015 Page 4 Resources Available to YOU: 1. Academic writing guide link https://laureateau.blackboard.com/webapps/blackboard/content/listContent.jsp?course_id=_20163_ 1&content_id=_2498847_1&mode=reset 2. Writing & referencing: The link to the Learning and Academic Skills Unit (LASU) is on the left pulldown menu on the blackboard home page: https://laureateau.blackboard.com/webapps/blackboard/content/listContent.jsp?course_id=_20163_ 1&content_id=_2498847_1&mode=reset LASU also provides a series of academic skills tutorials. Please contact Caroline Spaans (cspaans@laureate.net.au, 02 949 232 14). 3. Researching: A guide to researching is available on the library page http://library.think.edu.au/research_skills/. Please contact the online and Pyrmont librarian for Health, Dawn Vaux (dvaux@laureate.net.au) if you would like further help or a tutorial on how to do research this way. i https://laureateau.blackboard.com/webapps/blackboard/content/listContent.jsp?course_id=_20163_1&content_id=_2498858_1&mode=reset SOC201A - AB2, Report – T1, 2015 Page 5
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Explanation & Answer

Attached.

Running Head: MEDIATION CONFLICT RESOLUTION
1

Mediation Conflict Resolution
Name
Instructor
Institutional Affiliation
Date

MEDIATION CONFLICT RESOLUTION

2

Introduction
Mediation is a form of conflict resolution technique whereby a neutral mediator helps the
conflicting parties through productive negotiation and discussion of their problems to reach an
amicable solution. The mediation process is often preferred by individuals because, in most
cases, the conflicting parties often reach a solution. The procedure is usually voluntary and the
mediator does not influence the outcome of the agreement (Hadwiger, 2017). This paper will
address the role of mediation in resolving conflicts. Specifically, this paper has five outcomes.
Firstly, the paper will identify the causation and manifestation of conflict as highlighted in the
video. Secondly, the report will assess how the mediation approach used in the video was
effective and why another conflict management technique might have been more effective.
Thirdly, the paper will describe the mediation approaches that were used in the video. Fourthly,
the paper will highlight other mediation approaches that could have been used to solve the
conflict. Lastly, the report will focus on how the conflict (highlighted in the video) has assisted
me to understand better my past experiences with conflict.
Causation and Manifestation of Conflict
The disputing parties, in this case, are Harry and Sally, who are the middle of a divorce.
The couple has a 13-year-old son, Billy. The cause of the conflict is whether or not Sally can
afford the house. Although both Harry and Sally work, Harry has been paying for the mortgage
of the house since he earns more than Sally. He is concerned that Sally insists on keeping the
house to provide Billy with a suitable home and yet she cannot afford it, based on the nature of
her job as well as her income. According to Harry, Sally cannot afford the house “even with the
child support” (7:10). Harry believes that in order to afford the house, Sally has to get another

MEDIATION CONFLICT RESOLUTION

3

job. He is however concerned that no one will look after Billy if Sally gets another job. Sally
agrees that to afford the house, she needs a high-paying job (Refer to the FMM video).
Another concern of Harry is that he does not want to lose the house due to the failure of
paying the mortgage. Defaulting to pay the mortgage will mean that Billy will have no place to
stay. He believes that Sally may, in the future, request his help to assist in paying the house.
According to Sally, she can only sustain the home by either getting another high-paying job or a
second job. Nonetheless, Harry believes that the only economically viable solution is to sell the
house, divide the money obtained from the sale of the house, and then each of them purchase
another house. Another alternative solution is to delay the payment of the mortgage for some
time. The interest of both parties is for Billy to have a stable home. In other words, the key cause
of the conflict is the house the couple once shared and whethe...


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