Business Communication 10e, Newman © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Résumé Online Image Interviews and Follow-Up Cover Letter Etiquette © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Résumé Online Image Interview and Follow-Up Cover Letter Etiquette © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.  Personal  brand What are you known for?  Competencies    Knowledge Skills Abilities  Identify strengths, gifts, and values © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Lots of white space Easy-to-scan headings and bullets Simple fonts and design features Clear dates in reverse chronological order © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Clear descriptions with action verbs © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 100% accurate Contact Information Name, Address, Email Address, Phone Number Education College Name, Major, Degree, Date of Graduation Work Experience Companies, Job Titles, Responsibilities/Achievements, Dates of Employment Other Skills and Experience Extracurricular Activities, Language, Computer Skills, Special Skills © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Prefer the chronological résumé style Provide complete information about your work history Show how your work experience qualifies you for the specific job Use concrete, achievement-oriented words to describe your experience Stress specific accomplishments directly related to the job Include relevant unpaid positions © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Before • Was responsible for creating, designing, and developing a new web page about sustainability efforts at the company, CocaCola After Responsible for developing sustainability web page for Coca-Cola © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Résumé Online Image Interview and Follow-Up Cover Letter Etiquette © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.  LinkedIn  Infographic resumes  Social Resumes  VisualCV  ResumeSocial © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. What are the advantages of these supplements to the traditional résumé? Online Résumé Video Résumé © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Résumé Online Image Interview and Follow-Up Cover Letter Etiquette © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Express interest in the company and position Highlight how your background specifically matches job qualifications Reveal a bit about your personality Demonstrate your business writing skills Provide the employer with logistical information © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Use the standard letter format Explain your interest in the job Keep the opening short © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Expand on relevant experience Politely ask for an interview Use a standard closing © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Expand your job search by meeting with people Your school’s alumni database Friends and family The company’s website Articles about the company CHRIS RYAN/JUPITER IMAGES © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. A business communication instructor would not likely advise a student to write "feed you a line of crapp [sic]" in a cover letter, but for one student, the approach seemed to get good results. Link to full story and cover letter on the blog. Calling your university "average," offering to "fetch coffee," and admitting to having no "special skills"— these are not compelling reasons to hire a job candidate. But the letter has been forwarded among colleagues at financial firms, and the comments are positive. Some call it one of the best cover letters they have ever seen. Wow. © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Résumé Online Image Interview and Follow-Up Cover Letter Etiquette © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Standard • Includes general questions Behavioral • Asks specific questions about your past behavior to predict future performance Case • Requires you to analyze and solve a problem Stress • Simulates stressful environments © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Competency = Relationship Building • Please tell me about the best working relationship you ever had. • Please describe a time when you had to work with someone you didn’t like. • Describe a time when it was particularly difficult for you to gain credibility with someone. What did you do? Competency = Problem Solving/Decision Making • Describe a problem you’ve had on the job and how you went about solving it. • Give me an example of an assignment you had—either in school or at work—that you found particularly challenging. How did you go about handling it? • Please tell me about a difficult decision you’ve made in the last year. © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Situation or Task: What brief context is important for the interviewer to understand? Action: How did you handle the situation? What did you do? Result: How did the situation turn out? How can you prove that your action was appropriate in the situation? © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Eliminate noise and distractions Prepare a neat, professional-looking workspace Dress as you would for an in-person interview Practice with a friend to check lighting, sound... Consider shorter responses to make it easier for the interviewer to jump in (for phone interviews) © BERNHARD LANGCUTURA/CORBISRF © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.  How would you describe a typical day on the job?  What opportunities exist for ongoing training and development?  Why did you choose to work here, and what keeps you here?  What is the first problem the person you hire must attend to?  What makes someone successful in this position?  What are the organization’s plans for the future?  What do you see as the biggest opportunities and challenges for this division/company? © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. YURI ARCURS/SHUTTERSTOCK.COM Choose a well-tailored, clean, conservative outfit for the interview Business Attire © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Has this happened to you? What can you do about it? Received just a form letter after the initial application Received no response after a screening or first interview Received no response after a second (or a third!) interview © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Consider calling a week or so after you send your résumé Listen to example Respond to a request for an interview Listen to example How would you respond? © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Immediately following the interview, critique your performance, your résumé, and your cover letter. Send a thank-you email to the interviewer. © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Résumé Online Image Interview and Follow-Up Cover Letter Etiquette © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Before the Meal Confirm dietary restrictions Make reservations Order last Go light on the liquor Wait for the host to start eating Keep elbows off the table Leave napkin on the chair Tip 15-20% Send a thank-you note During the Meal Stay engaged in conversation Take small bites Use outer silverware first After the Meal Don’t take leftovers home Offer to pay Thank the payer © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Manage your privacy settings © PETER SCHOLEY/ALAMY Google yourself Avoid posting questionable content Post positive content that shows your strengths © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Always knock on you coworker’s cubicle Never shout a comment to the next cubicle Do not leave valuables unattended Avoid talking on the phone too loudly Avoid eavesdropping on conversations © 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
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