Description
Instructions:
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Carol Kinsey Goman, a body language expert, wrote a book titled The Nonverbal Advantage in which she discusses how nonverbal communication can build trust and credibility with customers, colleagues and clients. In the below video clip about her book, she discusses four secrets to using body language effectively (i.e., the gaze, the head tilt, body orientation, and mirroring). After watching the video, answer the below questions.
video:The Nonverbal Advantage (Links to an external site.)
1. Consider the four secrets.
a. Which of the secrets do you most agree with? Explain and discuss why for each separately. [up to 25 points possible]
b. Which of the secrets do you particularly not agree with? Explain and discuss why for each separately. [up to 25 points possible]
*Note: If you strongly agree with all of the secrets, part a will become worth up to 50 points since there would be nothing to address in part b.
2. In your opinion, do these secrets make you more aware of your own body language? Explain and discuss why or why not. [up to 25 points possible]
3. In your opinion, how could you use this information in your work life? Explain and discuss. If your answer is that the information cannot be used, explain and discuss why. [up to 25 points possible]

Explanation & Answer

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Running Head: MANAGEMENT
Secrets of Using Body Language Effectively
Name
Institutional affiliations
MANAGEMENT
2
Secrets of Using Body Language Effectively
Non-verbal communication is essential in forming the first impression, trust, and
credibility when meeting a colleague, client, or customer (Goman, n.d.). She emphasizes that the
first impression of a person and 93% of messages received by individuals are not related to what
the person says.
The Four Secrets
I agree with all four secrets of effectively using the body language due to the reasons
discussed below.
The gaze discusses the value of eye contact as people can give or receive a large amount
of information on the other party's eyes. The business gaze implies no-nonsense, and it is useful
in business-li...
