MGT 305 – Exam 4 Essay Answer Sheet – Nick’s Pizza & Pub See Exam Information document for details. 1. Recruitment and Selection Processes: You need to hire a new Server. Describe the recruitment and selection processes (Desired knowledge/skills/abilities; Application, interview, and/or tests). How would you structure these selection tools? 2. Training Process: Describe the type of training for the Server you hire. 3. Performance Appraisal and Feedback: What factors would you consider during the performance appraisal process of Servers? 4. Pay and Benefits: How do you keep employees happy and motivated through pay and benefits? Do you offer high starting salaries, or do you build in incentives that can increase employee pay? 5. Leadership: Describe the ideal leadership style in this scenario. Do so using terms described in the Leadership chapter from the textbook (Power, Empowerment, Fiedler’s Contingency Model, etc). Pizza on Purpose! Nick’s Pizza & Pub is a Purpose and values-driven company. We honor the people we work with and the communities in which we do business. This allows us to maintain extremely low team turnover, provide profit sharing for every member of our team, and create a fun, open work environment. On a Friday night, 1,500 customers will eat at Nick’s, most waiting an hour for their tables, while having a drink and eating free peanuts at the bar. Those 1,500 customers will eat 600 pizzas, and carryout customers order another 200. Why do they come? Beyond the great pizza, they come for the value. A medium cheese pizza is $11; soft drinks are $1.75, with free refills; and the popular Italian beef sandwich is under $8.00. Nick’s is really affordable, especially for a sit-down restaurant. What makes Nick’s great? Good leadership and the ability to hire great employees. Hiring talented workers is key in the restaurant business, and you need qualified, loyal employees. In this Exercise, you own and operate Nick’s Pizza & Pub. Now it’s time to hire, train, and evaluate a new employee. Explore the company website and this video for additional information: Website: http://www.nickspizzapub.com (Be sure to visit their careers page, as well as their Pizza on Purpose page) Video (What it takes to put pizza on the table): https://youtu.be/FEdUQ7EkC0A NOTES: • The exam questions are located in a separate document titled Exam 4 Essay Answer Sheet. Write your answers in the answer sheet and upload it to the appropriate D2L folder. • I am looking for you to integrate what you’ve learned and apply it to this real-world example. Your analysis should be based on what you’ve read and understood from the textbook and other materials, not what you think. General Exam Instructions All exams are due NO LATER THAN 11:59 PM CST on the due date. For each day that your assignment is late, I will deduct 10 POINTS from your grade. If you do not meet the 11:59 PM CST deadline (even by one or two minutes), I will deduct 10 points. If you do not turn the assignment in by 11:59 PM CST the next day, I will deduct an additional 10 points, and so on. Saturdays and Sundays count towards the total days late. • Include LastnameFirstname in the document name. Example: “WilliamsAlex Exam 1 Essay.docx” • Make sure your name appears somewhere within the document that you submit. • Submit the assignment to myLeoOnline. If for some reason you have difficulty uploading your assignment, e-mail it to me and explain the situation in your e-mail. • Use the bold phrases above as section headers; do not repeat the entire question. • A title page and executive summary are not required. • MS Word documents, 12-point Times New Roman font, 1-inch margins, double-spaced. Component Depth and Quality of Analysis Overall Quality of Written Communication Paper Formatting Turnitin Similarity Rating Grammar Case Analysis Grading Rubric Needs Improvement Meets Standards Identifies few, if any, critical managerial issues. Fails to discuss, evaluate, and analyze each managerial issue, does not provide convincing or supported arguments, and lacks any significant degree of depth. Student presented an incoherent analysis that contained several errors. Exceeds Standards Identifies many of the critical managerial issues. Discusses, evaluates, and analyzes each managerial issue, providing convincing and supported arguments, but could have gone into much more depth. Identifies all of the critical managerial issues. Thoroughly discusses, evaluates, and analyzes each managerial issue, providing convincing and supported arguments. Student presented a well-written, coherent analysis that contained a few minor errors. Student presented a well-written, coherent analysis that was free from any grammar and/or spelling errors. One final note: If you follow the guidelines mentioned in this document, you will meet expectations, which will put you in the middle (B-C) section of the rubric. Therefore, if your goal is to obtain an A, be sure to exceed my expectations. ☺
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