Description
Experiential Training Reflection
A sound training program enhances the different knowledge, skills, and abilities of employees, thus improving how well they perform on the job. Consequently, training is considered to be a critical source of competitive differentiation for organizations from an HR perspective.
Your assignment this week is to first watch the On-the-Job video of Ocean House that is located in the online Mind Tap content associated with this course. Watching this video will give you an excellent example of a company that effectively manages employee training. Ocean House is a five-star resort in Rhode Island. Daniel Hostettler, the president and group managing director, emphasizes that it is difficult to work at Ocean House. In an employee meeting, Hostettler reads a letter from a guest praising Ocean House. Hostettler describes how difficult it is to get and keep a five-star rating. A five-star inspection report is about 60–70 pages long and has 600 standards. Inspections occur three times a year. The entire team must pass every standard because service must meet consistently high ratings across the entire resort. Because local workers had no experience with high-quality resorts or restaurants, Ocean House decided to “hire for behavior and train for skill.” Alice Brennan, the director of associate relations and recruiting, was challenged by hiring employees in a town with no experience with this type of business. Ocean House had to start training at the ground level and develop employees’ skills to five-star service. Brennan describes training as an ongoing responsibility for every employee. Ocean House also spends money on a formal training program. Hostettler says that the people of Ocean House are more important than the location. In the long run, he says, the investment in people pays off.
After watching the video, reflect on your own training experiences in your current and previous jobs and write a short, 2-page report summarizing the training that you received, as well as how well this training prepared you for your job assignments. You should also focus on how this training could have been improved. The report should be approximately 2 single-spaced pages (12-point Times New Roman font, 1-inch margins; page count does not include title page or bibliography if included). The file submitted should be in Microsoft Word format.
Explanation & Answer
Attached.
1
Soft Skill Training
Name
Institution
Course
Professor
Date
2
Soft Skill Training
The company organized a one-week workshop where we got training on various
attributes which are considered beneficial to the company. We were divided into groups of
fifteen and went through the training and interchanged classes. The lectures included public
speaking, emotional intelligence, and ended with guest speakers who were industry leaders. The
training was instructor-led classroom training with presentations accompanied by PowerPoint as
visual support in front of the groups. We were first were taught at 2hr interval with 30 minutes
breaks to allow for better concentration and avoid information overload. We learned and were
encouraged to participate in helping us feel grounded, thereby gaining confidence. At half-hour
intervals, we were told to stand up and participate in warm-up activities to keep our blood
pumping and increase our focus on the lectures. We had three beverage breaks at 10 am, 1:30
pm, and at 4 pm, it enabled people to mingle and interact with the instructors at personal levels,
thereby creating meaningful connections. First, the overall objectives of the sessions were
presented to us, and we received handouts for the relevant topics as resource material to assist us
through the learning process. The instructors made us understand what was expected and its
relevance to the organization making presentations more appealing and relatable.
Emotional Intelligence
At the start of the emotional intelligence training, all the employees were subj...
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