Description
The video case is available on:http://www.cengage.com/management/book_content/hanson_9780170227643/index-3.html?asset=zappos andhttp://www.cengage.com/management/book_content/hanson_9780170227643/index-3-2.html?asset=zappos2
- Why do you think Zappos is not outsourcing its call centres?
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Explanation & Answer
1
Zappos: Outsourcing
Reasons why Zappos do not outsource
Loss of a company's culture and managerial control are some of the things that come with
outsourcing. I think Zappos.com is not ready to outsource its services because they fear to lose
their organizational culture as well as losing leadership control. As depicted in the conversation,
Tony H...
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