Change and Total Quality Management
Based on the textbook and reading assignment, “Changing Organizational Culture
to Adapt to a Community Policing Philosophy,” what are two issues
encountered while transitioning an organization to a community policing
philosophy? What barriers impede the effectiveness of Total Quality
Management (TQM) in the process of improving organizational structure that
can best facilitate community policing? How do “traditional” policing attitudes
improve or impede organizational change?
3 DISCUSSION 1
issues I noticed while reading the text and other literature was the fact that
you need to get the buy in of the commanding staff. The program is a
tough and complex program and the work most often gets put on the front line
officers. The leadership must assist them and share some of the burden of
the new process. Along with this comes the fact that the leadership needs
to evaluate and change the program if it is needed. Many unsuccessful
attempts at community policing are due to the fact that a process is developed
and then handed down and never reviewed again. This will not work and
will only lead to a failed process (Oliver, 2008).
The second issue I identified was the status quo of the department. It
ties into the first observation but dives a little bit deeper. The
process is implemented but the department does not embrace the program and they
just basically keep doing the job the way they have been doing it. Chief
Hafner of the Keller Police Departments wrote that in order for his department
to implement the community policing process, he had to change the way the
department felt and worked. Once he established the buy in with his
department, he also gained the support of the community and their buy in to the
community policing concept. Now he is enjoying the success of a
successful program, happy community and most of all a happy police force
Total quality management is squashed or impeded due to the issues stated
above. If the department does not continually review the progress and
results of the data collected and adjust the program for success, it will
fail. Community policing is a new way to police the community and the
department, the community and leaders must embrace and accept the new roles and
work together in order for it to be a positive experience. Traditional
attitudes impeded the implementation of the community policing program.
The status quo will not work and the old ways need to change and keep changing
for the program to be effective.
M. (2003). Changing Organizational Culture to Adapt to a Community Policing
Philosophy. FBI Law
Enforcement Bulletin, 72(9), 6.
W. (2008). Community Oriented Policing A Sytematic Approach To Policing.
NEED TO tell the bad and good of the post list references thanks