Description
2-3 page case study that summarize the Southwest Airlines Way: The Power of Relationships for Superior Performance (Links to an external site.).
- Choose two Southwest Practices for Building High Performance Relationships. Present a summary of findings from the document and analyze what is most useful from document.
- Can include additional research and resources to support this case study.
- Use current APA formatting. (Links to an external site.)
Explanation & Answer
Attached.
Running head: SOUTHWEST PRACTICES FOR ENHANCING PERFORMANCE
Southwest Practices for Enhancing Performance Relationships
Student's Name
Institutional Affiliation
SOUTHWEST PRACTICES FOR ENHANCING PERFORMANCE
2
Southwest Airlines has accomplished unique success in the United States’ airline
industry. The company has overcome high dynamism of the airline business and maintained
consistent profitability since its inception. Notably, the company has gained a reputation for
safety and convenience, as evidenced by a few complaints, mishandled bags cases, and delays.
The company’s management associates this success with the effectiveness of practices for
establishing high-performance relationships.
In general, the management relies on ten practices in establishing high-performance
relationships. The most effective ones are an investment in front-line leaders and promoting
relational competence in its workforce. The company recognizes leadership as a critical element
for its success in the highly volatile and competitive industry. In Southwest Airlines, leadership
exists in a distributed format that focuses on increasing the leader-employee ratio. Currently, the
company has a higher supervisor-employee ratio than any other U.S. airline. In its workplace,
every supervisor is assigned 10-12 junior employees (Gittell, 2003). The supervisors are
expected to assume managerial responsibility of guiding junior employees in task execution. The
supervisors focus on s...