Recently staff has been complaining about abusive
physician behavior. A process introduced to deal with abusive physician
behavior alienates some doctors. As a direct result of the staff complaints,
one of every three doctors threatens to leave the hospital.
Recommend a system for addressing the grievances along
with a long term solution focused on the interpersonal conflict.
Clearly define the problem to be solved or
identify the symptoms that suggest an underlying problem.
Who are the stakeholders in this situation and
how are they involved or impacted by this problem?
What alternative solutions should be considered
in solving this problem?
How did you arrive at these alternatives?
What are the advantages and disadvantages of
each alternative? Quantify where possible.
Indicate which alternative you would recommend
Indicate the potential risks if the
recommendation turns out to be wrong.
How do you expect each of the stakeholders to
react to your recommendation?