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Running head: MANAGING PEOPLE
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Managing People (Marriott HR Practices)
Students Name
Institutional Affiliation
Date
MANAGING PEOPLE
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Managing People (Marriott HR Practices)
1.
Marriott derives its competitive advantage from employee value and exceptional
customer service. The company’s employees and customers are considered family since their
interests and expectations are put first. Marriott’s success is attributed to customer satisfaction
that emanates from having competent and skilled employees in rightful positions (Hollenbeck,
Noe and Gerhart, 2018). The human resource department thoroughly assesses candidates during
interviews to ensure the right people are selected for the job. The company realizes the essence
of having satisfied or content employees in increasing performance and offering exceptional
customer service (Jaworski et al., 2018). The employees are entitled to benefits besides pay to
enhance their willingness to increase company productivity. The benefits enable Marriott to
maintain a competitiv...