Tylenol Case Study 1 & 2.docx
Write 950 word case study analysis in which you evaluate the effectiveness of communication between an organization and its public.
Evaluate the effectiveness of the communication between the organization and its intended
public(s) in the case study (see case study attached), including the following:
- Identify the different publics involved in the case study. Differentiate between the internal and external publics involved. What impact did the communications have on the intended public(s)? Could the message have been communicated more effectively? How?
- Identify the different PR communication tools and techniques that were used to inform, influence, and
motivate the public(s) in the case. Evaluate the benefits and risks of using these tools. What other tools would you have used?
- If this crisis were to occur today, how would new technologies, such as the Internet, affect this case? Because of the recent globalization of markets, would the outcome of this case be different if the events occurred today?
Must be plagiarism free!