CTC Quality Safety and Patient Experience in Healthcare Research Paper

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Central Texas College

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PLEASE READ CAREFULLY! THIS PROFESSOR IS VERY VERY SPECIFIC IN REQUIREMENTS!

Imagine you are the “leader” of a health care organization. Utilizing what you have learned thus far in this course, what are the unique challenges, tools and skills necessary for creating an organizational quality management system that supports quality, safety and the patient experience? This is your opportunity to "pull it altogether" and make the connections from weekly learnings. This paper is about your "Framework" and "Culture" for driving improvement in quality, safety and patient satisfaction across the organization. Topics to include as part of your essay:

Leadership and Culture: How do you create a line of sight for employees and shared values? How do you create a sustainable quality management system? How do you engage employees and create accountability?

Structure/Framework: How do you identify priority focus areas and create a quality framework for getting the work done and sustaining results? What quality tools/approaches might you employ in creating your framework and how would you use them?

Performance measurement: How are quality outcomes reviewed, measured and shared for maximum results?

Communication: What is important to consider as you create teams, communicate and engage stakeholders? What is important to consider as you lead and facilitate change in the organization?

Technology: How could technology enhance the patient safety programs?

Please consider the "how" this is done and not just the "what" needs to be done.

As we have discussed during this course, leaders within health systems will need to employ relevant ‘tools & techniques’ as well as the ‘underlying thinking & assumptions’ to move towards a quality improvement culture. Think about the framework required to support that culture. (If applicable, you may wish to interview leaders in your organizational setting for this assignment)

Please use correct APA format, including a cover page, in-text citations, and a References page. Length: 1500 - 1900 words.

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Explanation & Answer

Attached.

Running head: QUALITY, SAFETY, AND PATIENT EXPERIENCE IN HEALTHCARE

Quality, Safety and Patient Experience in Healthcare

Name

Institutional Affiliation

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QUALITY, SAFETY, AND PATIENT EXPERIENCE IN HEALTHCARE

Quality, Safety and Patient Experience in Healthcare
Leadership and Culture:
How Do You Create A Line Of Sight For Employees And Shared Values?

The concept of shared values in healthcare refers to policies and operating practices
promoting competitiveness of the organization through the multi-faceted approach of Quality,
Safety and Patient Experience in Healthcare while making an impact in the community. One
approach to achieve such a fete is drafting ethical codes and principles. Ethics describe and
provide grounds for acceptable ways to achieve organizational objectives. The Code would
outline ideals, values, and principles of good and bad conduct. All healthcare professionals
would be subject to the Code to aid in making choices, providing guidance, and assessing
actions. Evidently, conceptions of healthcare provision and values are universal. However,
interpretations may differ based on the culture. The fundamental issues addressed in the Codes
would include human dignity, self-determination, health promotion, and protecting human life.
Additionally, the Codes would outline treatment based on evidence based medicine, multidisciplinary care, compliance to regulation, and professional development.
How Do You Create A Sustainable Quality Management System?
The challenges in healthcare settings surrounding quality management systems are
exacerbated by the dynamic nature of the industry. Performance of organizations is analysed
based on results, manageability, and product specifications. Healthcare professionals deal with
evolving patient needs, changing healthcare landscape, dynamic technology, and unpredictable
challenges. Moreover, the regulatory framework of the industry necessitate the need for quality

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QUALITY, SAFETY, AND PATIENT EXPERIENCE IN HEALTHCARE

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management frameworks. One recommended approach is Plan-Do-Check-Act to create a
sustainable quality management system (Jonker, Koopman, van der Nagel, & Schoorl, 2017).
The approach would ensure that the hospital processes are faster and smarter without
compromising patient care and quality. Employees must be involved in quality configuration to
guarantee an environment of continuous improvement. Qu...


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