UCLA Remote Control System Problem Solving Mental Models & Affordances Discussion

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Writing

University Of California Los Angeles

Description

GUIDELINES:

“It probably won an award.” - Don Norman

This week’s exercise asks you to design an elegant but ultimately unusable universal remote control. The remote must control at least two systems (example: TV and DVR) but can be expanded to include lighting, thermostat, security systems, and more.

Imagine something that might be a candidate for a CES Innovation Award or another Industrial Design Award such as Red Dot, or that might receive a glowing review from Gizmodo or Engadget, but that would, upon closer inspection, turn out to provide a horrible user experience because it violates all of Don Norman’s recommendations for designing successful products. Specifically, it should provide:

  • poor discoverability
  • poor mappings
  • poor conceptual model
  • poor feedback

The design should be plausible. A good solution to this exercise would be a device that one could imagine being manufactured, but that would still suffer from glaring usability flaws.

Describe your design concept, accompanied by sketches if possible. Provide a brief description/marketing pitch for how your concept achieves design “excellence” (what positive qualities does it have?). Also, discuss how it falls short on all four of the criteria identified by Norman.

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Explanation & Answer

Attached.

Running Head: REMOTE CONTROL SYSTEM

REMOTE CONTROL SYSTEM
Institutional Affiliation
Student’s Name
Course ID
Due Date

1

2

REMOTE CONTROL SYSTEM
Abstract

A remote control system issues the controlling command. The command's execution is
executed on a physically separate device that is usually at a relatively significant distance from
where the command is issued. The control command is generally entered in a command device,
and an actuator executes the instruction. The instruction is transmitted in coded form in a codded
medium. Julie Garwood said that he who controls the remote controls the world. Remote control
systems are advantageous and an essential part of our day-to-long lives and should be fully
embraced. This paper proposes an electronic control system that will enable users to control
Blueto...


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