timer Asked: Sep 14th, 2016
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Question Description

Prepare a short "talking points" paper in which you discuss the growing risks associated with adoption of mobile applications to deliver digital government services. Your "talking points" should be 3 to 5 paragraphs long.

Your audience is a group of federal agency managers who are participating in a conference on "Best Practices" for adopting and deploying mobile applications for digital government services.

Provide in-text citations and references for 3 or more authoritative sources. Put the reference list at the end of your posting.

If you need help getting started, read this short report: https://www.accenture.com/us-en/insight-mobile-security-issue-federal-agencies-cannot-ignore.aspx

Timeliness of Initial Posting
Briefing Statement or Paper
Timeliness of Postings
Quality of Discussion Postings

Tutor Answer

School: Cornell University

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Mobile Technology Risks in Delivering Government Services




The constantly improving mobile technology due to increased competition that
censures a need for continuous innovation in the mobile devices without any denial is a
significant driver of Information Technology (IT). However, the continuous innovation of the
technology brings forth with it as many risks and threats, as are the benefits. Mobile
technology has made collection, dissemination and receipt of information extremely easy,
simple, inexpensive and timely. Mobile devices have become such an integral part of the
lives of not only the Americans but also the world at large. Businesspersons and
organisations have tapped into this technology to offer better and modest services to their
clients through various mobile applications. It is in this view that the US Federal Government
through the 2012 Digital Government Strategy, decided to tap into the mobile technology to
deliver government services as well (Obama, 2012).
Despite its endearing goals in its use of mobile technology, the government
understands that the risks that abound in the use of the technology are many. It also
understands that extensive barriers exist in the adoption and deployment of mobile
technology. The greatest risk in the use of mobile technology, which is no new news to all
mobile device users, is that of security. The effectiveness and efficiency of a mobile device in
delivering services is reliant on different mobile applications, which are only as safe as the
mobile device is (Barriers, Opportunities and Gap Analysis, DECEMBER 2012). On the
other hand, the barriers to adoption and deployment range from the costs of applications and
associated infrastructure to the existing laws and policies.
Thus, Federal agencies in their aim of meeting the digital governments’ requirements
and goals through not only adoption but also the deployment of mobile technology need to
understand the fore mentioned barriers and risks (Obama, 2012). The comprehension of the
barriers and risks is the stepping-stone to better, secure, available, and accessible use of
mobile technology. This is because, through this, the federal government agencies are in a



better position to draw and implement strategies that will lead them to their goals. A greater
task as the managers of the Federal agencies, awaits you in the mobile technology ambiance.
Adoption of several practices in the mobile technology journey of ensuring that
government services are accessible to citizens easily and affordably and that employees have
an easy time offering them is crucial (Robertson, 2005). These practices should draw the
line that both the users and implementers of the mobile technology should and should not
cross. They should ease the process of interaction between the mobile technology,
government employees and the citizens it aims at serving. Above all, the practices should
enhance the security of the government services offered as well as that of the private
information of the citizens receiving the services through the mobile technology.
Since mobile technology is part and parcel of the larger IT industry, then the best
practices to consider in adoption and deployment of mobile applications in government
services are those in the larger IT arena. These include, recognizing that IT is a complex
technology and hence accepting and devising ways of managing this complexity. Secondly, it
is crucial to lay focus on the adoption of the mobile applications and not their development.
The benefits realised in the use of mobile technology should be tangible or visible and the
deployment of the applications should focus on the goals of the government. The practice of
developing several steps in the adoption and deployments is also important as solutions and
goals are unachievable in a single step. Providing extremely strong leadership as the federal

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