Organizational Behavior Case Study

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Organizational Behavior




Please read the case “Whole Foods” from Chapter 11 “Team Characteristics And Diversity”

Page: - 362 given in your textbook – Organizational behaviour: Improving performance and commitment in the workplace (6th ed). by Colquitt, J. A., LePine, J. A., & Wesson, M. J. (2019) and Answer the following Questions:

Assignment Question(s):

1.What label would best describe the type of team that Whole Foods uses in its stores? Explain.

2.Describe the advantages and disadvantages of Whole Foods’ hiring process with respect to managing team composition.

3.What steps could Whole Foods take to mitigate potential disadvantages of their hiring process?


Discussion Question: Please read Chapter 11 “Team Characteristics and Diversity” carefully and then give your answers on the basis of your understanding.

4.In which types of teams have you worked? Were these teams consistent with the taxonomy of team types discussed in this chapter, or were they a combination of types?

Guidelines for the assignment:

  • Times New Roman (size 12, double-spaced)
  • Ensure that you follow the APA style in your project and references.
  • The answer to each question must not be less than 100 words
  • Plagiarism is forbidden
  • Case study with attachments

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ER 11 Teams: Characteristics and Diversity that hiring decisions should be made by the team members, in part, because they're the ones who are most directly affected by the choices that are made. A new hire who ends up hurting a team's performance will reduce bonuses paid to team members, whereas the opposite would be true of a hire that ends up promoting a team's performance. Whole Foods also believes that the team members themselves are the best judges of who might fit within their team. Finally, involving team members in the hiring process promotes a sense of ownership for the decision, and following from this, team members may be more inclined to help a new hire who is struggling to catch on. 11.1 What label would best describe the type of team that Whole Foods uses in its stores? Explain. 11.2 Describe the advantages and disadvantages of Whole Foods' hiring process with respect to managing team composition. 11.3 What steps could Whole Foods take to mitigate potential disadvantages of their hiring process? Sources: D. Burkus, "Why Whole Foods Builds Its Entire Business on Teams," Forbes, June 8, 2016, sites/davidburkus/2016/06/08/why-whole-foods-build-their entire-business-on-teams/#1553674b3fa1: C. Fishman, "Whole Foods Is All Teams," Fastcompany, April 30, 1996,; Whole Foods, "Whole Foods Market History." 3, 31, 2017). CASE: WHOLE FOODS Teams are taken very seriously at Whole Foods. Not only are company employees referred to as "team members," but teams are given a great deal of freedom to make important decisions. For example, teams help decide what items to order and sell, and how to price and promote them. Although it might not seem all that unusual for a company to give teams the liberty to make deci- sions so they can carry out their core functional responsibilities, Whole Foods goes much further in providing autonomy to their teams. Perhaps there is no better example of this than how new team members are hired at the company. In most organizations, individuals seeking employment fill out an application form or submit a résumé. Those with qualifications that are judged to match a job description are interviewed by human resource personnel or a manager to make sure the applicant fits with the job and orga- nization. At Whole Foods, the process is quite different and much more involved. Applicants not only fill out an application and have one-on-one interviews with managers, but they also have interviews with panels composed of recruiters, managers, and select team members. But that's not all. An applicant who makes it through this process is placed on a team for a 30-day trial period, after which the team votes for whether or not to accept the applicant on their team. Applicants who don't get a two-thirds vote are out of that team. They may be placed on a new team, where the trial process begins anew, or they leave the company. This hiring process typically takes about 60 days and is applied at all levels of the organization, "from cashiers on checkout teams to financial analysts in the home office." Whole Foods believes
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Running Head: MANAGEMENT

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Question 1
The type of team involved in the Whole Foods Industry is self-managed teams. A selfmanaged section describes a group where the members define their labor division,
responsibilities, and task distribution. However, this team makes decisions, control, and
supervise themselves. In Whole Foods, the teams have the freedom to make crucial decisions
such as what items to order a...

Really great stuff, couldn't ask for more.


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