CC Business Ethics how Typical Are the Attitudes that Sheehy Reports Case Study

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Business Finance

Columbia College


After reading Case 4.4 on page 181 in the text, answer the following questions: How typical are the attitudes that Sheehy reports? Does his description of a new work ethic tally with your own experiences? Is it reasonable to expect workers, especially in a capitalist society, to be more devoted to their jobs and more concerned with quality and customer service than Sheehy’s coworkers were? Provide support for your answer.

Attached is the Case 4.4 and the requirements for the paper. The work cited for the textbook we use is as follows:

Shaw, William H. Moral Issues in Business. 13th ed, Cengage, 2016. eText The page number that the case is on is 181

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Case 4.4 A New Work Ethic? YOU WOULD THINK THAT EMPLOYEES WOULD do something if they discovered that a customer had died on the premises. But that’s not necessarily so, according to the Associated Press, which reported that police discovered the body of a trucker in a tractor trailer rig that had sat—with its engine running—in the parking lot of a fast-food restaurant for nine days. Employees swept the parking lot around the truck but ignored the situation for over a week until the stench got so bad that someone finally called the police. That lack of response doesn’t surprise James Sheehy, a human resources manager in Houston, who spent his summer vacation working undercover at a fast-food restaurant owned by a relative.78 Introduced to coworkers as a management trainee from another franchise location who was being brought in to learn the ropes, Sheehy was initially viewed with some suspicion, but by the third day the group had accepted him as just another employee. Sheehy started out as a maintenance person and gradually rotated through various cooking and cleaning assignments before ending up as a cashier behind the front counter. Most of Sheehy’s fellow employees were teenagers and college students who were home for the summer and earning additional spending money. Almost half came from upper-income families and the rest from middle-income neighborhoods. More than half were women, and a third were minorities. What Sheehy reports is a whole generation of workers with a frightening new work ethic: contempt for customers, indifference to quality and service, unrealistic expectations about the world of work, and a get-away-with-what-you-can attitude. Surveys show that employee theft is on the rise throughout the business world. 79 Sheehy’s experience was in line with this. He writes that the basic work ethic at his place of employment was a type of gamesmanship that focused on milking the place dry. Theft was rampant, and younger employees were subject to peer pressure to steal as a way of becoming part of the group. “It don’t mean nothing,” he says, was the basic rationale for dishonesty. “Getting on with getting mine” was another common phrase, as coworkers carefully avoided hard work or dragged out tasks like sweeping to avoid additional assignments. All that customer service meant was getting rid of people as fast as possible and with the least possible effort. Sometimes, however, service was deliberately slowed or drive-through orders intentionally switched in order to cause customers to demand to see a manager. This was called “baiting the man,” or purposely trying to provoke a response from management. In fact, the general attitude toward managers was one of disdain and contempt. In the eyes of the employees, supervisors were only paper-pushing functionaries who got in the way. Sheehy’s coworkers rejected the very idea of hard work and long hours. “Scamming” was their ideal. Treated as a kind of art form and as an accepted way of doing business, scamming meant taking shortcuts or getting something done without much effort, usually by having someone else do it. “You only put in the time and effort for the big score” is how one fellow worker characterized the work ethic he shared with his peers. “You got to just cruise through the job stuff and wait to make the big score,” said another. “Then you can hustle. The office stuff is for buying time or paying for the groceries.” By contrast, they looked forward to working “at a real job where you don’t have to put up with hassles.” “Get out of school and you can leave this to the real dummies.” “Get an office and a computer and a secretary and you can scam your way through anything.” On the other hand, these young employees believed that most jobs were like the fast-food industry: automated, boring, undemanding and unsatisfying, and dominated by difficult people. Still, they dreamed of an action-packed business world, an image shaped by a culture of video games and action movies. The college students in particular, reports Sheehy, believed that a no-holds-barred, trample-over-anybody, get-what-you-want approach is the necessary and glamorous road to success. Case Study paper requirements Case studies require your analysis of real world situations. Your work should be a minimum of 2 pages in length, double-spaced, 12-point sans serif font, with 1 inch margins all around. All papers must be in a .doc, .pdf, or .rtf format. You must use three references, this includes the textbook and two outside reliable sources. When citing resources, you must adhere strictly to MLA style (although you will not be required to provide an abstract for any writing assignment in this course). Lead information (name, class, etc) does not count toward 2 page length and should instead be provided on a separate title page. You are expected to write professionally with correct spelling, punctuation, and grammar, developing your topic and providing solid examples from our readings, your own research, or your own experiences to back up your statements. Your sources should be used to support your position, not replace it. Explain your position on the topic in your own words. All assignments must be your own original work and you are not allowed to turn in papers for this course that you have used previously for another course (even if it is from taking this very course during a previous session).
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Question 1
The reports by Sheehy in this case study have very typical attitudes. This occurs regularly,
not only in fast food outlets but also in other institutions as well. It is sad to state that the
atmosphere lacks motivation as well as enthusiasm amongst many staff. As a result, employees
report to their work stations that they are not enjoying the work environment, but it is a duty for
them to attend. The most heartbreaking issue is that the firms they are working for are
exceedingly continuing to wrap massive profits while the employees’ benefit are less.
Question 2
I have been employed in the U.S military; therefore, my viewpoint is quite different,
bearing in mind that my e...

This is great! Exactly what I wanted.


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