Conflict Resolution
Conflict Resolution
All social places and institutions have the possibility of indulging in conflict or
misunderstanding between two or more people. Hospitals are exciting places where healthcare
workers acquire various work experiences and social knowledge concepts. The most exciting
factor that enhances working in a healthcare environment is not dependent on the probable
existence of misunderstanding and conflicts, but on how we tend to handle the problem in the
institution. There are various situations that might be depicted between two people. Resolving a
misunderstanding between people is a social ethic that should be embraced in all institutions.
Still, problems and the demanding situations that come as a result are complicated due to the
need to identify and use a prudent form of action in resolving the issue.
In solving various problems and misunderstandings between two people, how the issue
gets resolved may be influenced by the relationship the two people may have. In some instances,
the relationship is able to be salvaged, in other instances the relationship is not. However, trying
to avoid conflicts is the worst form of action. It enhances unsolved issues allowing the pile up of
these problems to develop negative ill feelings concerning the matter. Through different
experiences, I have acquired various communication and problem-solving skills. My mentors
have shared with me their experiences, and I have learned from personal experiences how to be
an effective communicator, which has also led me to be a leader.
One experience with conflict resolution I have experienced was when I was chosen as a
patient care technician representative for my unit’s shared governance committee. It was an
exciting position I was eager to become involved with, and looking back now, I see that it was a
huge responsibility. I was happy to be chosen as representative, and my management skills grew
stronger each day as I was faced with issues. Once I joined, I was invited to a council meeting
with other peers on different units in the hospital. During this council meeting with those other
units, conflicts and misunderstandings between two colleagues developed. The misunderstanding
led to an argument resulting in the two colleagues verbally attacking each other. This was a
horrible ordeal. One of the other representatives from my unit was trying to explain their
thoughts on the situation, but a verbal altercation developed. I began to evaluate the cause of the
conflict and establish a resolution. This was the worst feeling I had endured while trying to solve
a problem as a leader.
This was my greatest challenge, and I had to overcome it. My notion of solving the problem was
to follow the ethical nursing codes of enhancing the nursing perspectives of always being true to
yourself, to other people, and to the society. This code is evaluated under the component of
nursing provisions and leadership. This is the approach I took to ensure that peace, unity, and
communication between the two groups were enhanced.
I systematically followed the approach of identifying and evaluating the available facts
about what resulted in the conflict. Also, understanding during the problem-solving process, I
sought the narration from the two people who started the argument. I also inquired perspectives
of the other staff members present in the hall when the argument started. Due to the dishonest
path some people tend to take to enhance the defense of their own, I choose to get the narratives
of all the people involved and analyze the roots of the problem from this point to resolving
conflicts.
As the representative from my unit, I had an obligation to address and solve the problem.
This was facilitated by involving myself in the situation, from the identified cause of the
problem. By acknowledging that the challenging situation is present, I, along with another
representative’s help, managed to calm the crowd down and enhance a calmer environment.
Through the process, no one could blame each other nor point fingers on each other. This
affiliated the engagement on the underlying issues. This was enhanced by letting the two
emotional individuals who started the argument to calmly express their feelings by defining why
they felt wronged. As well as determining underlying need of the two people involved to
practice active listening and appreciating that other person's perspectives are right, but different.
By systematically identifying the underlying issue that corresponds to the obtainment of
the underlying needs of the conflicted people is enhanced. Through discussion, a common point
of agreement was facilitated to strengthen equality and satisfaction. This helped to improve
appropriate, equal, and satisfying solutions to the demonstrated need. We managed to resolve the
conflicts and they were able to apologize for what had occurred. This was a divided bond that
was reunited.
The ethics of my future career as a professional nurse does not support the arguments.
As a leader, I keep myself acquainted with skills to manage productive, healthy and controlled
arguments as it enhances humanity's cognitive and social development. In my opinion,
constructive views facilitate lively discussions, which enhances favorable resolutions of
misunderstanding and conflict. Most of us have been trained and cultivated to look at any
argument as rude and unprofessional or as a situation that facilitates comfortability. Humanity
will develop more social and cognitive benefits when there is an occurrence of communication
when having productive arguments. It facilitates the discussion among the conflicted people,
enhancing the better understanding and comprehension of the varied perceptions.
Being a great nurse does mean that we must behave in a specified manner that articulates
our duties and roles as a professional nurse. Having excellent problem-solving skills, which are
notably acquired through experience, leadership and communication makes a good nurse. By
helping to solve the conflict in our shared governance meeting I showed my problem-solving
techniques. I was able to articulate and demonstrate those skills and techniques during this
situation. This conflict allowed me to utilize those skills.
To conclude, every social institution has different issues that arise. Being able to stand
out and facilitate the conflict resolution is a significant step. As a professional nurse, I will
embrace the ability to understand how to solve various conflicts while using what I have learned
in this particular situation. Consequently, nursing ethics and cores form a symbol of unity and
selflessness. Ethics are essential to developing and advancing nursing practices and skills in
communication.
Essay Requirements: Describe a time when you helped bridge an existing divide among people groups, or flattened the
social inequities inherent in society. This could be in the community, at school, in church/synagogue/mosque, or at
home. In your essay, please explain:
o
o
o
o
What was the problem you saw?
How did you feel about it?
What did you do to contribute to solving the problem?
Why are you passionate about this issue?
This activity should naturally reflect the first provision of the American Nursing Association’s Code of Ethics: “The nurse
practices with compassion and respect for the inherent dignity, worth, and personal attributes of every person, without
prejudice.” When describing the activity, please also answer the following questions:
o
o
How does your activity reflect this?
How might participation in this activity contribute to making you a great nurse?
Examples might include, but are not limited to, working regularly in a soup kitchen, organizing a clothing/book/school
supplies drive, organizing tutoring classes in a Boys & Girls Club, or being a literacy volunteer at the library.
Additional Requirements: The following are required components of the assignment submission:
o Title page that includes name, date, and essay title
o 1000 word minimum (4 pages) to 1250 word maximum (5 pages)
o Body is organized well to address components of Essay Description above.
o Typed, double spaced, with introduction and conclusion
o Appropriate use of English language
o Includes photos of student activity
o Includes completed Black Education Matters Application document
o Includes a copy of a driver’s license or an approved state identification.
o Includes at least one note of confirmation from a third party non-family member who can verify prospective
student’s described activity, e.g. director of soup kitchen.
Assignment Rubric: Your essay submission will be scored on the following rubric. You are encouraged to review the
rubric throughout assignment development.
Assignment Criteria
Does Not Meet
1
Approaches
2
Meets
3
Exceeds
4
Criterion:
Content
Topic is inappropriate to
essay criteria, inaccurate
understanding of concepts,
unclear and difficult to
understand; does not address
many assignment
requirements. Information
has weak or no connection to
the assignment topic.
Topic is mostly covered and
appropriate to essay criteria;
mostly clear and
understandable; lacks some of
the requirements of the essay
description and/or provides
little detail; Information relates
to the main topic, but few
details and/or examples are
given.
Topic is covered completely and
appropriate to essay criteria;
overview of key concept
dimensions is evident; clear and
understandable; addresses all
of the requirements of the
essay description, with
adequate attention to detail.
Includes photos.
In-depth coverage of topic;
outstanding clarity and
explanation of activity
demonstrated in
information presented;
approaches essay criteria
with depth and breadth,
without redundancy, using
clear and focused details.
Photos enhance narrative.
Criterion:
Organization
Organization is confusing and
interferes with reader’s
ability to follow ideas. Weak
or no introduction of topic or
purpose is unclear, weak, or
missing. Conclusion lacks a
summary of topic, or is
missing or irrelevant.
Ideas are sometimes
disorganized or irrelevant; Flow
is sometimes choppy;
somewhat clear organization.
Basic introduction that states
topic but is presented in an
uninteresting way. Conclusion
contains basic summary of
topic without final concluding
ideas, may inappropriately
introduces new information.
Structures ideas in a coherent,
organized order that has good
flow and an obvious framework.
Proficient introduction that is
interesting and states topic.
Conclusion contains good
summary of topic with credible
concluding ideas and introduces
no new information.
Exceptionally clear, logical,
mature, and thorough
organization permitting
smooth flow of ideas;
Introduction that grabs
interest of reader and
states topic in clear,
unambiguous terms.
Excellent concluding
summary with succinct and
precise ideas that impact
reader.
Criterion:
Quality of Writing
Style and voice inappropriate
or do not address given
audience, purpose, etc. Word
choice is excessively
redundant, clichéd, and
unspecific. Inconsistent
grammar, spelling,
punctuation, and
paragraphing. Surface errors
are pervasive enough that
they impede communication
of meaning.
Style and voice are somewhat
appropriate to given audience
and purpose. Word choice is
often unspecific, generic,
redundant, and clichéd.
Repetitive mechanical errors
distract the reader.
Inconsistencies in language,
sentence structure, and/or
word choice are present.
Style and voice are appropriate
to the given audience and
purpose. Word choice is specific
and purposeful, and somewhat
varied throughout. Minimal
mechanical or typographical
errors are present, but are not
overly distracting to the reader.
Correct sentence structure and
audience-appropriate language
are used.
Style and voice are not only
appropriate to the given
audience and purpose, but
also show originality and
creativity. Word choice is
specific, purposeful,
dynamic and varied. Free of
mechanical and
typographical errors. A
variety of sentence
structures and effective
figures of speech are used.
Writer is clearly in
command of standard,
written, academic English.
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