Many businesses worry about quality only after they have proven that they have too little of it. Customer returns are one measure of poor quality, and they cause the company to experience less than achievable performance, both operationally and financially. Research the topic of “Quality”, specifically as it relates to business performance. What other factors contribute to high quality and what can a business do to proactively design superior quality into its products and services, and monitor their success? Use citation materials other than the textbook.
Write three well though-out paragraphs that address the topic question with laser focus and show the references and websites you used for your citations.