Review the Example and
Practice sections of the Balanced Scorecard Module to practice reading
and evaluating the information it presents.
Complete the Assignment
section of the Balanced Scorecard Module to evaluate the performance of
the organization against established standards. Complete the following:
Note. The Balanced Scorecard Module will give you an option to save your assignment in a document on your desktop.
Aspect of Company Performance
Factors to be Considered
Quarterly Profit Results Return on Capital Employed
Customer Satisfaction Rate Customer Recommendation Rate (rate of new business generated by recommendations from existing customers)
Duplicate Activities Across Functions (percent of the activities completed that are duplicated in another function) Process Bottlenecks (percent of the process that becomes bottlenecked in an average run cycle)
People Innovation Growth Assets
Employee Turnover Employee Job Satisfaction
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