Review the Example and Practice sections of the Balanced Scorecard Module to practice reading and evaluating the information it presents.
Complete the Assignment section of the Balanced Scorecard Module to evaluate the performance of the organization against established standards. Complete the following:
Note. The Balanced Scorecard Module will give you an option to save your assignment in a document on your desktop.
Aspect of Company Performance
Factors to be Considered
Quarterly Profit ResultsReturn on Capital Employed
Customer Satisfaction RateCustomer Recommendation Rate (rate of new business generated by recommendations from existing customers)
Duplicate Activities Across Functions (percent of the activities completed that are duplicated in another function)Process Bottlenecks (percent of the process that becomes bottlenecked in an average run cycle)
Employee TurnoverEmployee Job Satisfaction
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