Skills Gap Analysis
Find a job or internship of interest on SJSU Handshake and use this handout to analyze the
requirements, identify the skills and experiences needed, as well as any potential gaps. The goal of
this activity is to help you assess what you need to develop in order to be a strong candidate.
Job/ Internship of Interest:
Below list the skills, knowledge, qualifications, and characteristics required for your position of
interest. Check the ones you already have and identify any gaps.
Skills: transferable, technical, creative skills, etc.
Critical thinking
communication
Knowledge: subjects, topics, theories, etc.
Mathematics
foreign langueage
leader
Qualifications: degrees, certificates, experience, etc.
Characteristics: feature, quality, or trait.
6 years experience studying abroad
List the gaps you identified from the lists above. Next, identify how you can develop in those areas
(e.g. internships, volunteer work, Lynda.com course, etc.).
Gap: How to Develop:
volunteer
donate clothes
2 years accounting experience
Internships
EDCO 04
Fall 2020
Resume Writing
Presented By:
Christine Bautista, LMFT
christine.bautista@sjsu.edu
Resume Format
Resume Format
How long does the average employer look at a resume?
About 5 minutes
About 1 minute
About 30 seconds
About 10 seconds
What Does the Employer Want?
Review the job description
Identify keywords &
phrases
Review required &
preferred
qualifications
Highlight keywords,
phrases, and qualifications
that apply to you
Top Skills Employers Seek on a Resume?
Problem Solving
Analytical/Quantitative skills
National Association of Colleges and Employers, 2020
Ability to work in a team
Written Communication
Professionalism
Leadership
What Are Your Transferable
Skills?
•
What problems do you like to solve?
•
In which classes are you doing well?
•
What strengths/skills do you like using most? (writing, speaking, programming,
research, analysis)
•
Any new skills you’ve have to build in the last few months? (virtual/online tools)
SKILLS
Remote Collaboration Tools: Zoom, Google Chat, IM, Hangouts, GoToMeeting,
Slack, SharePoint, GoToWebinar ,Dropbox, Microsoft Teams
•
What do other people say that you do well?
•
In reflecting on past courses, projects or work experience, which tasks or roles did
you enjoy most?
Common Resume Mistakes
Most common mistakes made on resumes
according to employers:
• Grammar/Spelling errors
• Not targeted to a specific job or field
• Listed tasks rather than accomplishments that
demonstrate use of specific skills
Hardest part of writing a resume according to
students:
• Writing accomplishment statements
“Demonstrated ability in
multi-tasting”
“A job at IKEA”
“Made coffee”
“Served customers”
Marketing Your Skills
How can you STAND OUT from the crowd?
Accomplishment Statements (Resumes)
How to stand out from the crowd?
Accomplishment Statements
What did you
do?
• Situation
• Task
• Problem
How did you
do it?
What were
the results?
• Action verbs
• Strong,
specific
• Quantifiable
• Positive
Weak Example
Experience:
Customer Service Specialist
San Jose State University, San Jose, CA
• I made a check in system
• Greeted customers
• Presented at staff meetings
• Contacted clients remotely
May 2019-Sept 2019
Strong Example
Experience:
Customer Service Specialist
San Jose State University, San Jose, CA
May 2019-Sept 2019
• Developed new check in system to process clients more efficiently, ensuring
approximately 200 clients per week received services
• Increased average customer satisfaction ratings by 25% using new check-in system
• Gathered data from check-in system to create Excel reports and present in-person
or virtually at monthly staff meetings to assess services and improve efficiency
• Contacted all clients remotely via Zoom and Skype, due to Shelter-in-Place orders, to
assess needs and make appropriate referrals to campus resources
Which is the best statement? And why?
A.
Led a team of 10 volunteers to run a campus wide orientation
B.
Recruited and managed a team of 10 volunteers to carry out a campus
wide orientation, resulting in the highest satisfactory rating by participants
C.
In charge of volunteers that helped me with a campus orientation
Accomplishment Statements
Let’s write an accomplishment statement for our goldfish
friend using the three question method:
Applicant Tracking System (ATS)
Tips for writing for ATS:
Upload in requested format. If not specified, PDF
is recommended.
• Use keywords in context.
•
•
Research the company.
•
Use standard formatting.
Format
IMA Spartan
408-555-5555/imaspartan@sjsu.edu
San Jose, CA
OBJECTIVE: Seeking Educational Content Development Intern position with iTutor.com
EDUCATION:
BA Child & Adolescent Development
Expected Graduation May 2021
San Jose State University, San Jose, CA
Relevant Coursework: Foundations of Early Childhood Curriculum, Administration of Early Childhood Programs, Motivating
Children and Adolescents in Educational Settings
SKILLS AND CERTIFICATION:
Fluent in Spanish
Certification: American Red Cross Infant, Child and Adult CPR and AED.
ACADEMIC PROJECTS:
Science Distance Learning, SJSU
Spring 2020
• Collaborate with a team of 4 in designing a remote learning curriculum for 9th grade science
• Created and implemented a sample lesson plan using Zoom for a class of 20 students
• Received an “A” in class
Format
EXPERIENCE:
Admitted Spartan Day Outreach Volunteer, SJSU, San Jose, CA
March 2020-Present
• Conduct outreach through email and phone call to over 200 students
• Provide SJSU resources and information to prospective students and their families
• Collaborate with a team of 10 students in creating outreach strategy
Community Health Educator Volunteer, ZYZ Nonprofit, San Jose, CA
August 2019-Present
• Educate local community of 3000 residents about the availability of health services
• Collaborate with a team of 5 in developing community health education workshop for 300 participants
• Collect data using online surveys and create workshop collateral based on survey feedback
Early Childhood Education Worker, ABC Childcare, Sunnyvale, CA
June 2018-Present
• Float between newborn and preschool classrooms
• Lead children between lunch and activity areas
• Address inappropriate behaviors promptly
Translator Volunteer, Catholic Charities of Santa Clara County,
April 2017-June 2019
• Attended meetings with Development Specialist
• Translated sessions for families
• Translated documents in English to Spanish
ACTIVITIES:
Member, ChAD Club, August 2016-Present
Resources
• Upload your resume to vmock.com/sjsu to receive personalized and
instantaneous feedback!
• For more info on resumes, go to sjsu.edu/careercenter > Launch Your
Career > Resume/Cover Letter Guide (*resume samples by major)
• For additional help, contact your career counselor liaison to schedule
a virtual appointment
Cover Letter
Purpose:
• Address the WHY? Why this job, field, or
organization?
1ST Paragraph
• Who you are. How you heard of the position.
Why are you interested in the company and
position.
2ND Paragraph
• Pick your key skills as they relate to the
position and provide specific examples.
3RD Paragraph
• Thank you and look forward to interview
process.
For more info, go to
sjsu.edu/careercenter > Launch
Your Career > Resume/Cover
Letter Guide
Today’s Take-Aways
•Customize your resume by using keywords
and terms from each job description
•Highlight your relevant skills
•Follow the 3 question method to write
strong accomplishment statements
Career Advising
www.sjsu.edu/careercenter
www.sjsu.joinhandshake.com
Questions? Feel free to email me:
christine.bautista@sjsu.edu
Career Center
ADM Bldg, Room 255
Phone: 408-924-6031
How To Contact Us
Do you have a career related question? Send us an email at
careerhelp@sjsu.edu
If you need immediate help,
go to our website and click
on the Live Chat icon. Career
Center Representatives are
available M-F from
9:00am-5:00pm
How did we do?
Thank you for your participation! Please give us your feedback…
Survey participants are entered into a raffle to win a $20 Amazon Card!!
http://bit.ly/ccsjsuresumehelp
Thank you!
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