Description
Customer Focus – understand needs, meet requirements, exceed expectations
Leadership – unity of purpose, organizational direction, empowerment, achieve objectives
Involvement of People – fully involved employees, to benefit the organization
Process Approach – accomplishments by processes, resources must be managed
System Approach to Management- processes are managed as a system
Continual Improvement – permanently applied to the organization, its people, their processes, their systems and their products
Factual Approach to Decision Making – decisions based on analysis of accurate, relevant and reliable data
Mutually Beneficial Supplier relationships – organization and suppliers benefit from each other’s resources and knowledge
Can you tell me more about these princples?
Explanation & Answer
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1) Customer Focus – understand needs, meet requirements, exceed expectations, specify
what customers. In other words the value that the customer wants and only what the
customer wants. This requires a precise understanding of the specific needs of the
customer.
2) Leadership – strong and solid leadership is required in today’s competitive advantage
market. Effective leaders must create an environment that tolerates openness and
honesty, so as to elicit feedbacks from the employees whether he does right or wrong
things to them. The leader may also ask about the bad qualities that he portends so as
to improv...