Quality principles, management assignment help


Question Description

Customer Focus – understand needs, meet requirements, exceed expectations

Leadership – unity of purpose, organizational direction, empowerment, achieve objectives

Involvement of People – fully involved employees, to benefit the organization

Process Approach – accomplishments by processes, resources must be managed

System Approach to Management- processes are managed as a system

Continual Improvement – permanently applied to the organization, its people, their processes, their systems and their products

Factual Approach to Decision Making – decisions based on analysis of accurate, relevant and reliable data

Mutually Beneficial Supplier relationships – organization and suppliers benefit from each other’s resources and knowledge

Can you tell me more about these princples?

Tutor Answer

School: Purdue University

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1) Customer Focus – understand needs, meet requirements, exceed expectations, specify

what customers. In other words the value that the customer wants and only what the
customer wants. This requires a precise understanding of the specific needs of the
2) Leadership – strong and solid leadership is required in today’s competitive advantage

market. Effective leaders must create an environment that tolerates openness and
honesty, so as to elicit feedbacks from the employees whether he does right or wrong
things to them. The leader may also ask about the bad qualities that he portends so as
to improv...

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