BMAL 703 Western Governors How to Change Communication Overload Issues Report

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Business Finance

BMAL 703

Western Governors University

BMAL

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Case Instructions:

As an expert in management and communication, recommend to Chen a strategic management solution by creating an effective communication system using the management process of planning, organizing, directing and controlling. Support your recommendation with scholarly literature and integrate the Bible throughout, stating relevant biblical principles. DO NOT RESTATE THE CASE. (At least 1000 words)

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BMAL 703 COMMUNICATION GRADING RUBRIC 140 POINTS Content 70 % Abstract (15 Points) Case Solution (53 points) Criteria Advanced Proficient Levels of Achievement Developing Not present Thoroughly articulates a clear and comprehensive overview of the paper’s content, linked to management with a focus on your findings. Key terms, and a biblical application are included. Most concepts are presented in a wellthought-out manner, are linked to management, includes key terms, and a biblical application. Insufficiently articulates critical components of the paper linked to management with a focus on your findings. Key terms and biblical application are not sufficient. (11-15 points) (6-10 points) (1-5 points) Thoroughly recommended a solution by creating an effective communication system using the management process of planning, organizing, directing and controlling. Satisfactorily recommended a solution by creating an effective communication system using the management process of planning, organizing, directing and controlling. Insufficiently recommended a solution by creating an effective communication system using the management process of planning, organizing, directing and controlling Supported your recommendation with scholarly literature and integrated the Bible throughout, stating relevant biblical principles. Supported your recommendation with scholarly literature and integrated the Bible throughout, stating relevant biblical principles. Insufficiently supported your recommendation with scholarly literature. (50-53 points) (20-49 points) Insufficiently integrated the Bible throughout, stating relevant biblical principles. (1-19 points) Did not present concepts clearly. Did not provide a comprehensive overview of the paper’s content. Missing a link to management. No focus on your findings. Missing key terms and a biblical application. (0 points) Did not use the management process of planning, organizing, directing and controlling to create an effective communication system. Did not support your recommendation with scholarly literature. Did not integrate the Bible throughout, stating relevant biblical principles. (0 points) Points Earned BMAL 703 Introduction (15 points) Conclusion Thoroughly presented a detailed description of the problems and issues central to the case. A properly constructed thesis statement with supporting citation is at the end of your introduction section. (11-15 points) Satisfactorily articulated some critical components of the paper, linked to management with a focus on your findings. Key terms and a biblical application are included. (6-10 points) Insufficiently presented a detailed description of the problems and issues central to the case. A properly constructed thesis statement with supporting citation is missing from your introduction section. (1-5 points) Did not present a detailed description of the problems and issues central to the case. A thesis statement is missing from your introduction section. Did not state the answer to the problem which you stated in your introduction (0 points) (0 points) Thoroughly stated the answer to the problem which you stated in your introduction (11-15 points) Satisfactorily stated the answer to the problem which you stated in your introduction (6-10 points) Insufficiently stated the answer to the problem which you stated in your introduction Structure 30% Advanced Proficient Developing Not present Mechanics, Composition & Word Count Mechanics, Composition, & Word Count is thorough. Mechanics, Composition, & Word Count is satisfactory. Mechanics, Composition, & Word Count is insufficient. There are many errors. (15 points) (12 points) (1-5 points) (0 points) (11-12 points) APA formatting (10 points) References (5 points) Citations (15 points) (6-10 points) (1-5 points) APA formatting is thorough. APA formatting is satisfactory. APA formatting is insufficient. APA formatting does not exist. (9-10 points) (2-8 points) (1 point) (0 points) References meet requirements in number and quality. References almost meet requirements in number and quality. References do not meet requirements in number and quality Missing references. (4-5 points) (2-3 points) (1 point) (0 points) All statements are supported by citations. Many statements are supported by citations. Some statements are supported by citations. Citations are rare, repetitious or nonexistent. (11-15 points) (6-10 points) (1-5 points) (0 points) Total /140 Instructor’s Comments: BMAL 703 COMMUNICATION INSTRUCTIONS The goal of perfect communication is unattainable. Yet, there is evidence that demonstrates a positive relationship between effective communication, which includes factors such as perceived trust, perceived accuracy, desire for interaction, top-management receptiveness, upward information requirements, and competitive advantage. Choosing the correct channel, being an effective listener, and utilizing feedback may make for more effective communication, but the human factor generates distortions that can never be fully eliminated. Managers must communicate effectively in order to perform successfully. In turn, effective communication will increase quality, innovation, efficiency, and customer responsiveness. In this assignment, a case will be analyzed for a strategic management solution in communication to resolve a complex situation. Remember: This assignment and all assignments in this course have a management, not leadership focus. There is a distinct difference between management and leadership. Discuss management, not leadership. The Contemporary Management text only provides basic topical information. As a research-intensive doctoral course, you will need to research current scholarly literature. There is no assignment in this course that can be completed by relying on the text alone. Assignment Requirements Case: A Problem in Communication “Mark Chen supervises support staff for an online company that sells furniture over the Internet. Chen has always thought that he should expand his staff. When he was about to approach his boss with such a request, the economy slowed, and other areas of the company experienced layoffs. Thus, Chen’s plans for trying to add to his staff are on indefinite hold. Chen has noticed a troubling pattern of communication with his staff. Ordinarily, when he wants one of his staff members to work on a task, he emails the pertinent information to that person. For the last few months his email requests have gone unheeded, and his subordinates comply with his requests only after he visits with them in person and gives them a specific deadline.” “Each time, they apologize for the delay but say that they are so overloaded with requests that they sometimes stop answering their phones. Unless someone asks for something more than once, they feel a request is not particularly urgent and can be put on hold. Chen thinks this situation is dysfunctional and could lead to serious problems in the near future. He realizes, however, that his subordinates have no way of prioritizing tasks and that is why some very important projects were put on hold until he inquired about them. Knowing that he cannot add to his staff in the short term, Chen has come to you for advice. He wants to develop a system whereby his staff will provide some kind of response to requests within 24 hours, will be able to prioritize tasks, identifying their importance, and will not feel so overloaded that they ignore their boss’s requests and don’t answer their phones.” Retrieved from Jones, G. R., & George, J. M. (2014). Essentials of contemporary management. McGraw-Hill Education. P.456 Page 1 of 3 BMAL 703 Case Instructions: As an expert in management and communication, recommend to Chen a strategic management solution by creating an effective communication system using the management process of planning, organizing, directing and controlling. Support your recommendation with scholarly literature and integrate the Bible throughout, stating relevant biblical principles. DO NOT RESTATE THE CASE. (At least 1000 words) Required Headings Cover page with Topic Title Abstract Table of Contents Introduction Case Solutions: A Problem in Communication (At least 1000 words) Plan Organize Direct Control Conclusions References (list all 7 Christian and secular scholarly sources) Other Requirements Materials submitted to fulfill requirements in one course may not be submitted in another course. Concerns about the propriety of obtaining outside assistance and acknowledging sources should be addressed to the instructor of the course before the work commences and as necessary as the work proceeds. • • • • • This paper must include at least 7 Christian and secular scholarly articles published within the last 5 years. You may use findings and theories that were previously assigned, mentioned or discussed in this course, but you will find that additional research and resources will be needed. Do not use any books. Do not use the 2 course textbooks. In-text citations are required to support your thesis statement, paragraph topic sentences points, statements, issues, arguments, concerns, statements of fact and opinion. The cover page needs to include the following statement: By submitting this assignment, I attest this submission represents my own work, and not that of another student, scholar, or internet source. I understand I am responsible for knowing and correctly utilizing referencing and bibliographical guidelines. The required cover page, abstract, table of content, introduction, conclusion, and reference sections do not count toward the required 1000 word minimum word count, but these sections are required as part of your paper. The abstract should be written within a range of 150-250 words. It should not introduce your paper or duplicate your introduction section, but articulates a clear and Page 2 of 3 BMAL 703 • • • • • • • comprehensive overview of the paper’s content with a focus on your findings and include your biblical application. The introduction should not be longer than ½ page. It presents a detailed description of the problems and issues central to the case. A thesis statement with supporting citation should be at the end of your introduction section. Your conclusion section should not be longer than ½ page. It clearly states the answer to the problem which you stated in your introduction. Sources of information from Wikipedia, dictionaries, and encyclopedia will not be accepted. Paragraph lengths: Each paragraph should have a topic sentence unless it continues from, or provides support to the prior paragraph. A paragraph is defined in this course as being at least 4 sentences in length. Similarity scores must not exceed 20%. Avoid clichés, slang, jargon, exaggerations, abbreviations, figurative language, and language that is too informal and/or too subjective. Submit your final document for grading with file name syntax: Last name,First Initial,Assignment #. For example: Bell,K,Assignment8 Grading Metrics Consult the accompanying rubric for how your instructor will grade this assignment. Also, any form of plagiarism, including cutting and pasting, will result in zero points for the entire assignment. All quoted materials must be properly cited in current APA format. Submit the Research Paper to the appropriate link for grading by 11:59 p.m. (ET) on Friday of Module/Week 8. Page 3 of 3
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Running Head: HOW TO CHANGE COMMUNICATION OVERLOAD ISSUES

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How to Change Communication Overload Issues?
Name
Institution

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HOW TO CHANGE COMMUNICATION OVERLOAD ISSUES

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Abstract
We live in an era where technology has increased so much, and companies have to take
steps to assimilate them. Company success in most organizations is measured using the same
devices, and they play a major role in how the performance of an organization is measured.
Each advancement within communication comes to act as a helper when it comes to an
organization. It is because of the increased channels for communication that recent research
shows that there is an increase in communication overload. While technology advancements are
an advantage, the various channels of communication increase the channels through which one
person can get Information and notifications, which can be quite overwhelming at times. This
paper will be looking at communication overland, its causes, and how it can be rectified. Due to
its prevalence within various environments, finding solutions that will cause minimal disruptions
would be appreciated. Chen is faced with the same issue within the company that he supervises,
and seeing that there are no chances for more staff hiring, then we have to work with the
statistics at hand.
Keywords: communication overload, communication channels

HOW TO CHANGE COMMUNICATION OVERLOAD ISSUES

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Table of Contents
Abstract ........................................................................................................................................... 2
Introduction ..................................................................................................................................... 4
A Problem in Communication ........................................................................................................ 5
Plan ............................................................................................................................................. 5
Organize ...................................................................................................................................... 5
Direct and Check......................................................................................................................... 6
Conclusion ..............................


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