BUS 2303 Columbia Southern University Customer Service Essay

User Generated

yvtugoevtug256

Business Finance

BUS 2303

Columbia Southern University

BUS

Description

For this essay, you will explore both internal and external customer service and consider ways to provide excellent service to customers within an organization and outside the organization. Your essay should address the following questions:

Explain your definition of internal customer service. How do you personally provide excellent internal customer service to your colleagues?

Explain your definition of external customer service. What is an example of an organization that you feel provides excellent external customer service? Describe this organization and how it provides excellent customer service.

How has social media and the Internet changed customer service? What suggestions can you give to an organization that is struggling with online customer service?

Your complete essay must be at least two pages in length. Outside sources are not a requirement for this essay.

User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Explanation & Answer

Attached. Please let me know if you have any questions or need revisions.

Customer Service
Thesis: Internal customers are people who work within the company and depend on colleagues
for support. On the other hand, external customers are people who interact with the organization
only when they are purchasing something. Since these customers are important to the
organization, there are services for each of the customer categories.
I.
II.
III.

Introduction
Internal and External Customer Service
Conclusion


Running head: CUSTOMER SERVICE

1

Customer Service
Name
Institution Affiliation
Date

2

CUSTOMER SERVICE
Introduction
The term customer refers to people or a group who depend on the service or product

provider. Based on this definition, a customer is not just a person who purchases merchandise or
service from a company. Customers include the people within the organization, including the
employees and visitors. There are two categories of customers, namely the internal and external
customers. Interna...

Related Tags