Description
multy agency working
health and social care professionals often have to communicate with colleagues who work for different organisations. For example, a home care organiser might have to communicate not only with people who use services and care workers but also with community nurses, GPs' surgeries, hospital services, occupational therapists, voluntary groups, day care groups and many other organisations. It is important not be assume that people from different agencies will understand.
multi professional working
Pfrofessionals from different backgrounds often have to work together in order to assess and meet the needs of people who use services. Multi professional working happens when many different professionals work together. Communication will often need to be formal and carefully planned in order to avoid barriers to understanding.
communication between colleagues.
Family and friends know you well and will usually understand you, even if you communicate poorly or very informally. Communicating with people at work is different because:
-It is important that care workers communicate respect for each other. Colleagues who do not show respect for each other may fail to show respect to the people who use care services.
-You may have to greet colleagues by asking if they are well and spend time on 'warm-up talk' in order to show that you value them.
-You will need to demostrate that you are a good listener and can remember details of conversations with your colleagues.
Colleagues have to develop trust in each other. It is important to demostrate that you respect the confidentiality of conversation with colleagues.
-Work settings may have their own social expectations about the correct way to communicate thoughts and feelings. These may differ from social expectations when communicating with your friends and family.
Although communication between colleagues may often be informal it is important that care workers use skilled communication in order to develop respect and trust.
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