There are many elements and measures for workforce effectiveness. One measure of effectiveness is that all employees within a specific job title, such as program assistant, are held to the same standards.
You want to be sure that all employees within the position of program assistant are indeed required to meet and follow the same minimal standards. Using your course materials and University references, discuss the process you would recommend to implement the following:
Review current standards across all similar job titles
The process to make any changes necessary to ensure standards are similarly worded
The process for ensuring that these standards are regularly reviewed including the cycle and responsibilities
Establish performance standards for a job, select methods of performance appraisal, and determine appropriate disciplinary action for a given situation.
Do an Internet search, supported with references and in-text citations, for a real company example that saw dramatic improvements as a result of adopting a formal TQM program (pick any one). In your paper, cover the following specific items:
Name of the company, what it does, and the kind of competition it faces
The specific event or issue that drove it toward embarking on a formal quality improvement program
A description of any implementation challenges
What results were achieved (be specific)
Any disappointments or unresolved issues
What you learned from doing the research
Explain the major philosophical principles that serve as the foundation for quality management
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