A high employee turnover in any industry can be a concern, more so in those that are customer-centered. Industries that deal with people's health are in an even more precarious position. Healthcare organizations with high attrition must consider how a "revolving door" of care providers affects the quality of care the organization is able to provide and the satisfaction of patients with their overall experience. HR professionals are responsible for staffing positions, training employees, providing benefits, and handling any problems or disciplinary actions. The day-to-day responsibilities of managing the workforce can leave little time for long-range planning.
Post your responses to the following:
- How does a high employee turnover rate impact the operations in a healthcare organization?
Give examples of one clinical and one non-clinical position in your answer. For example, what is the effect of a high turnover among lab technicians and among billing staff?
- What data may be gathered and analyzed to assess the reasons for employee turnover?
What additional data might HRM gather?
- What would you use for forecasting metrics for the current and future staffing needs?
Give an example of a particular healthcare setting (e.g., urban or rural, large or small hospital, or primary or tertiary care).
- What best practices would you recommend for reducing healthcare employee turnover? Explain at least three such best practices and their positive effect on a healthcare organization.
- Among clinical staff, would you target any particular age group for retention efforts? For example, would you make a greater effort to retain younger staff for the organization's long-term staffing needs or would you rather retain more experienced employees to improve the quality of care?
Provide reasons and evidence in support of your responses.
From the Internet, read the following:
Boyd, N., & Gessner, B. (2013). Human resource performance metrics: Methods and processes that demonstrate you care. Cross Cultural Management, 20(2), 251–273. doi: http://dx.doi.org/10.1108/13527601311313508
Textbook: Title: Healthcare Human Resource Management
Author: Walter J. Flynn; Robert L. Mathis; John H. Jackson; Sean R. Valentine
Ed/Year: 3, 2016
Publisher: Cengage Learning