Sustaining Operations

Writing

QSO300J3562 Operations Management

Southern New Hampshire University

Question Description

I have include the paper for this case study and it starts on page 19 - 28, I also have included milestone three template.

Overview: You will submit a sustaining operations case study analysis that will discuss the emerging concepts of sustainability in business management, specifically the topics of corporate responsibility and environmental compliance. This case study analysis will be incorporated into the final summative analysis. This milestone is due in Module Five.

Prompt: Refer to the case study (located in the Reading and Resources area of Module One) and the course materials to answer the following items. Specifically, the following critical elements must be addressed:

I. Theories and Techniques

A. Summarize the following theories: just in time (JIT), Toyota Production System (TPS), and Lean. How are these concepts related? Describe the advantages and disadvantages for using each of these concepts at the company presented in the case study.

II. Sustainability

A. Describe how the emerging concept of the triple bottom line can be used to enhance operations management at the company. Be sure to address each component of the triple bottom line.

B. Explain how the company integrates ISO 14000 standards in its manufacturing plants. Support your explanation with citations from your textbook or outside sources.

C. Describe ways by which the company can integrate corporate responsibility principles into their operations. Which of these do you believe to be the most effective? Why? Support your opinions with citations from your textbook or outside sources.

Guidelines for Submission: The format for this assignment will be a Word document using a business writing format of your choice. There is no minimum page length requirement, but the submission should be double spaced, and no more than four pages in total. If you used a program such as Excel to complete any of the assignment, copy and paste this into your Word document for submission. You may also include your original document from another program as supplementary material if you believe this will strengthen your contribution.

Assignments:

Final Project Milestone 3 – Sustaining Operations

    • the third milestone that will help you prepare for the final project. REMEMBER TO USE THE TEMPLATE QSO:300 TEMPLATES AND RESOURCES ANNOUNCEMENT called: QSO 300 Milestone Three Template.docx.
    • As always, COVER EACH SECTION. This means more than just stating a general fact; you need to provide some examples and reasons why you say it is important.
    • Cite all your sources in APA format with a reference page.

Unformatted Attachment Preview

1 Note: Please update all the text in red sections with your responses. Ensure you do not have any red text in your submission (including this header). QSO 300 Milestone Three: BYD Case Study Southern New Hampshire University QSO-300-J3562 Operations Management Professor Dan Smith BYD CASE STUDY THREE 2 Milestone Three: BYD Case Study Introduction: You will need to write a few sentences describing the BYD case study. Write a few sentences that provide an overview of the milestone three items. Theories and Techniques A. Summarize theories Summarize the following theories: just in time (JIT), Toyota Production System (TPS), and Lean. How are these concepts related? Describe the advantages and disadvantages for using each of these concepts at the company presented in the case study. Clarification: Describe JIT and state the advantages and disadvantages of this concept for the BYD case study. Think about how a limited inventory can be an advantage and a disadvantage. How does this method add demand on performance? Review the textbook starting on page 647. Describe TPS and state the advantages and disadvantages of this concept for the BYD case study. Think about how employee empowerment was used in the case study. How does this concept improve quality? Would the method work if the employees were not properly trained to make decisions? Review pages starting on 644. Describe Lean and state the advantages and disadvantages of this concept for the BYD case study. How is “doing what the customer wants” a benefit for BYD? How can too much focus on the customer increase overhead cost and create other issues? Review pages starting on 644. Sustainability A. Triple bottom line Describe how the emerging concept of the triple bottom line can be used to enhance operations management at the company. Be sure to address each component of the triple bottom line. Clarification: What is triple bottom line? How can it be used to enhance operations management? Make sure to explain each of the three P’s and how each can help enhance operations management. Review pages 195 – 197 of the textbook. Research BYD as you did other companies during the week 5 discussion board. Does BYD meet the triple bottom line requirements (this would be something good to use as an example)? BYD CASE STUDY THREE 3 B. ISO Standards Explain how the company integrates ISO standards in its manufacturing plants. Support your explanation with citations from your textbook or outside sources. Clarification: Describe any ISO standards that BYD uses (make sure to discuss some of the critical requirements of this certification). I recommend referring pages 204 - 205 of the textbook, and http://www.iso.org/iso/iso14000. Is BYD ISO certified? How do they meet some of the standards in their manufacturing? You will have to search the Internet to find the answer to this one and CITE YOUR SOURCES. C. Corporate responsibility Describe ways by which the company can integrate corporate responsibility principles into their operations. Which of these do you believe to be the most effective? Why? Support your opinions with citations from your textbook or outside sources. Clarification: What is corporate responsibility? Part of the corporate responsibilities is the environmental, societal, and financial aspects. I recommend reviewing pages 194 195 of the textbook. Which aspect is most effective for BYD and why? Make sure to make A FEW recommendations of what BYD can do and support your position with cited research. A great way to do this is find companies who are already doing what you put in your paper as a recommendation and use that company as an example of what BYD should do. Make sure you cite your sources. Conclusion Write a few sentences that summarize the main points. BYD CASE STUDY THREE 4 References Insert all of your sources in the APA format. Make sure that each reference has a hanging indent. Also, an in-line citation needs to be included in the body of the document where the source is used. For information on how to reference your sources in the APA format refer to the following website: https://owl.english.purdue.edu/owl/resource/560/01/. In addition, I recommend visiting the Sharipo Library. Please review the following resources under the “Guides” tab: APA Style:Basics, Citing Your Sources, and Evaluating Sources. Volume 17, Number 1 Printed ISSN: 1078-4950 PDF ISSN: 1532-5822 JOURNAL OF THE INTERNATIONAL ACADEMY FOR CASE STUDIES Editors Inge Nickerson, Barry University Charles Rarick, Purdue University, Calumet The Journal of the International Academy for Case Studies is owned and published by the DreamCatchers Group, LLC. Editorial content is under the control of the Allied Academies, Inc., a non-profit association of scholars, whose purpose is to support and encourage research and the sharing and exchange of ideas and insights throughout the world. Page ii Authors execute a publication permission agreement and assume all liabilities. Neither the DreamCatchers Group or Allied Academies is responsible for the content of the individual manuscripts. Any omissions or errors are the sole responsibility of the authors. The Editorial Board is responsible for the selection of manuscripts for publication from among those submitted for consideration. The Publishers accept final manuscripts in digital form and make adjustments solely for the purposes of pagination and organization. The Journal of the International Academy for Case Studies is owned and published by the DreamCatchers Group, LLC, PO Box 1708, Arden, NC 28704, USA. Those interested in communicating with the Journal, should contact the Executive Director of the Allied Academies at info@.alliedacademies.org. Copyright 2011 by the DreamCatchers Group, LLC, Arden NC, USA Journal of the International Academy for Case Studies, Volume 17, Number 1, 2011 Page iii EDITORIAL BOARD MEMBERS Irfan Ahmed Sam Houston State University Huntsville, Texas Devi Akella Albany State University Albany, Georgia Charlotte Allen Stephen F. Austin State University Nacogdoches, Texas Thomas T. Amlie SUNY Institute of Technology Utica, New York Ismet Anitsal Tennessee Tech University Cookeville, Tennessee Kavous Ardalan Marist College Poughkeepsie, New York Joe Ballenger Stephen F. Austin State University Nacogdoches, Texas Lisa Berardino SUNY Institute of Technology Utica, New York Thomas Bertsch James Madison University Harrisonburg, Virginia Steve Betts William Paterson University Wayne, New Jersey Narendra Bhandari Pace University North Brunswick, New Jersey Barbara Bieber-Hamby Stephen F. Austin State University Nacogdoches, Texas W. Blaker Bolling Marshall University Huntington, West Virginia Lisa N. Bostick The University of Tampa Tampa, Florida Michael W. Boyd Western Carolina University Cullowhee, North Carolina Thomas M. Box Pittsburg State University Pittsburg, Kansas William Brent Howard University Washington, DC Michael Broihahn Barry University Miami Shores, Florida Gary Brunswick Northern Michigan University Marquette, Michigan Carol Bruton California State University San Marcos Poway, California Gene Calvasina Southern University Baton Rouge, Louisiana Russell Casey Penn State University Worthington Scranton Dunmore, Pennsylvania Yung Yen Chen Nova Southeastern University Davie, Florida Wil Clouse Vanderbilt University Nashville, Tennessee Clarence Coleman Winthrop University Rock Hill, South Carolina Michael H. Deis Clayton College & State University Morrow, Georgia Carol Docan CSU, Northridge Northridge, California Scott Droege Mississippi State University-Meridian Campus Meridian, Mississippi Journal of the International Academy for Case Studies, Volume 17, Number 1, 2011 Page iv EDITORIAL BOARD MEMBERS Martine Duchatelet Purdue University Calumet Hammond, Indiana Steve Edison University of Arkansas at Little Rock Little Rock, Arkansas Andrew A. Ehlert Mississippi University for Women Columbus, Mississippi Henry Elrod University of the Incarnate Word San Antonio, Texas Mike Evans Winthrop University Rock Hill, South Carolina Werner Fees Georg-Simon-Ohm-Fachhochschule Nuernberg Nuernberg, Germany Troy Festervand Middle Tennessee State University Murfreesboro, Tennessee Art Fischer Pittsburg State University Pittsburg, Kansas Barbara Fuller Winthrop University Rock Hill, South Carolina Ramaswamy Ganesan BITS-Pilani Goa Campus Goa, India Joseph J. Geiger University of Idaho Moscow, Idaho Issam Ghazzawi University of La Verne La Verne, California Michael Grayson Jackson State University Jackson, Mississippi Richard Gregory University of South Carolina Spartanburg Spartanburg, South Carolina Robert D. Gulbro Athens State University Athens, Alabama Allan Hall SUNY Institute of Technology Utica, New York Karen Hamilton Appalachian State University Boone, North Carolina Heikki Heino Governors State University University Park, Illinois Terrance Jalbert University of Hawaii at Hilo Hilo, Hawaii Marianne L. James California State University, Los Angeles Los Angeles, California Marlene Kahla Stephen F. Austin State University Nacogdoches, Texas Joseph Kavanaugh Sam Houston State University Spring, Texas William J. Kehoe University of Virginia Charlottesville, Virginia Wasif M. Khan Lahore University of Management Sciences Lahore, PU, Pakistan Marla Kraut University of Idaho Moscow, Idaho S. Krishnamoorthy Amrita Institute of Management Tamil Nadu, India Dave Kunz Southeast Missouri State University Cape Girardeau, Missouri John Lawrence University of Idaho Moscow, Idaho Jonathan Lee University of Windsor Windsor, Ontario, Canada John Lewis Stephen F. Austin State University Nacogdoches, Texas Journal of the International Academy for Case Studies, Volume 17, Number 1, 2011 Page v EDITORIAL BOARD MEMBERS Rod Lievano University of Minnesota Duluth Duluth, Minnesota Steve Loy Eastern Kentucky University Richmond, Kentucky Anne Macy West Texas A&M University Canyon, Texas Edwin Lee Makamson Hampton University Hampton, Virginia Jeff Mankin Lipscomb University Nashville, Tennessee Paul Marshall Widener University Chester, Pennsylvania James R. Maxwell State University of New York College at Buffalo Buffalo, New York Steve McGuire California State University, Los Angeles Los Angeles, California Michael McLain Hampton University Elizabeth City, North Carolina Todd Mick Missouri Western State University St. Joseph, Missouri Kenneth K. Mitchell Shaw University Raleigh, North Carolina Mohsen Modarres Humboldt State University Arcata, California William B. Morgan Felician College Jackson, New Jersey Inge Nickerson Barry University Miami Shores, Florida Inder Nijhawan Fayetteville State University Fayetteville, North Carolina Adebisi Olumide Lagos State University Lagos, Nigeria Joseph Ormsby Stephen F. Austin State University Nacogdoches, Texas D. J. Parker University of Washington Tocama Tacoma, Washington Karen Paul Florida International University Miami, Florida Steven K. Paulson University of North Florida Jacksonville, Florida Terry Pearson West Texas A&M University Canyon, Texas Rashmi Prasad University of Alaska Anchorage Anchorage, Alaska Sanjay Rajagopal Western Carolina University Cullowhee, North Carolina Charles Rarick Purdue University Calumet Hammond, Indiana Sherry Robinson Penn State University New Albany, Pennsylvania Ida Robinson-Backmon University of Baltimore Baltimore, Maryland Durga Prasad Samontaray King Saud University Riyadh, Saudi Arabia Joesph C. Santora Essex County College Newark, New Jersey Sujata Satapathy Indian Institute of Technology New Delhi, India Bob Schwab Andrews University Berrien Springs, Michigan Journal of the International Academy for Case Studies, Volume 17, Number 1, 2011 Page vi EDITORIAL BOARD MEMBERS Elton Scifres Stephen F. Austin State University Nacogdoches, Texas Herbert Sherman Southampton College Southampton, New York Linda Shonesy Athens State University Athens, Alabama Mike Spencer University of Northern Iowa Cedar Falls, Iowa Harlan E. Spotts Western New England College Springfield, Massachusetts Harriet Stephenson Seattle University Seattle, Washington Philip Stetz Stephen F. Austin State University Nacogdoches, Texas Jim Stotler North Carolina Central University Chapel Hill, North Carolina Jennifer Ann Swanson Stonehill College N. Easton, Massachusetts Joseph Sulock UNC-Asheville Asheville, North Carolina Joe Teng Barry University Miami Shores, Florida Prasanna J. Timothy Karunya Institute of Technology Tamil Nadu, India Jeff W. Totten Southeastern Louisiana University Hammond, Louisiana Jack E. Tucci Mississippi State University-Meridian Campus Meridian, Mississippi George Vozikis University of Tulsa Tulsa, Oklahoma Rae Weston Macquarie Graduate School of Management NSW Australia Greg Winter Barry University Miami Shores, Florida Art Warbelow University of Alaska Fairbanks, Alaska Thomas Wright University of Nevada - Reno Reno, Nevada Journal of the International Academy for Case Studies, Volume 17, Number 1, 2011 Page vii JOURNAL OF THE INTERNATIONAL ACADEMY FOR CASE STUDIES TABLE OF CONTENTS EDITORIAL BOARD MEMBERS .............................................................................................. III LETTER FROM THE EDITORS ................................................................................................. IX PEANUT VALLEY CAFÉ: WHAT TO DO NEXT? ................................................................... 1 Lee E. Weyant, Kutztown University Donna Steslow, Kutztown University COMPETING IN THE AGE OF WAL-MART: A BOUTIQUE BUSINESS CASE STUDY ................................................................................. 11 Michael L. Thomas, Georgia Southern University Linda Greef Mullen, Georgia Southern University J. Michael McDonald, Georgia Southern University BYD OF CHINA: ELECTRIFYING THE WORLD'S AUTOMOTIVE MARKET.................. 19 Charles A. Rarick, Purdue University Calumet Kasia Firlej, Purdue University Calumet Arifin Angriawan, Purdue University Calumet PEGASUS RESEARCH INSTITUTECTHE DEVELOPMENT OF A COST ACCOUNTING AND PROJECT MANAGEMENT SYSTEM FOR A SMALL DEFENSE CONTRACTOR........................................................................................... 29 Richard E. McDermott, Weber State University AUSTRALIAN DREAM: AN AMERICAN DREAM............................................................ 49 Stephen L. Loy, Eastern KentuckyUniversity Steven Brown, Eastern Kentucky University Mark Case, Eastern Kentucky University Journal of the International Academy for Case Studies, Volume 17, Number 1, 2011 Page viii CHIROPRACTIC MARKETING: MARKET SEGMENTATION & GROWTH STRATEGY ........................................................................................................... 65 Jeanny Y. Liu, University of La Verne Stephanie N. Van Ginkel, University of La Verne ST. LOUIS CHEMICAL: COST OF CAPITAL .......................................................................... 83 David A. Kunz, Southeast Missouri State University Benjamin L. Dow III, Southeast Missouri State University FEMSA 2007: THE FINANCIAL STATEMENT ANALYSIS IMPACT OF DIFFERENCES IN MEXICAN AND US GAAP........................................................................ 89 Kevin L. Kemerer, Barry University ................................................................................ 89 Michael L. Tyler, Barry University ANDERSON’S DEPARTMENT STORE: A COSMETIC DILEMMA .................................. 109 Regina A. Julian, Stephen F. Austin State University Elton L. Scifres, Stephen F. Austin State University MIXED SIGNALS AT GABBA ENTERPRISES ..................................................................... 115 Kurt Jesswein, Sam Houston State University HSN, INC.: WEATHERING THE RETAIL STORM ............................................................... 121 Alexander Assouad, University of South Florida St. Petersburg William T. Jackson, University of South Florida St. Petersburg James A. Fellows, University of South Florida St. Petersburg Journal of the International Academy for Case Studies, Volume 17, Number 1, 2011 Page ix LETTER FROM THE EDITORS Welcome to the Journal of the International Academy for Case Studies. The editorial content of this journal is under the control of the Allied Academies, Inc., a non profit association of scholars whose purpose is to encourage and support the advancement and exchange of knowledge, understanding and teaching throughout the world. The purpose of the JIACS is to encourage the development and use of cases and the case method of teaching throughout higher education. Its editorial mission is to publish cases in a wide variety of disciplines which are of educational, pedagogic, and practical value to educators. The cases contained in this volume have been double blind refereed, and each was required to have a complete teaching note before consideration. The acceptance rate for manuscripts in this issue, 25%, conforms to our editorial policies. The Instructor’s Note for each case in this volume will be published in a separate issue of the JIACS. If any reader is interested in obtaining a case, an instructor’s note, permission to publish, or any other information about a case, the reader must correspond directly with the Executive Director of the Allied Academies: info@alliedacademies.org. We intend to foster a supportive, mentoring effort on the part of the referees which will result in encouraging and supporting writers. We welcome different viewpoints because in differences we find learning; in differences we develop understanding; in differences we gain knowledge and in differences we develop the discipline into a more comprehensive, less esoteric, and dynamic metier. The Editorial Policy, background and history of the organization, and calls for conferences are published on our web site. In addition, we keep the web site updated with the latest activities of the organization. Please visit our site and know that we welcome hearing from you at any time. Inge Nickerson, Barry University Charles Rarick, Purdue University, Calumet Journal of the International Academy for Case Studies, Volume 17, Number 1, 2011 Page x Journal of the International Academy for Case Studies, Volume 17, Number 1, 2011 Page 1 PEANUT VALLEY CAFÉ: WHAT TO DO NEXT? Lee E. Weyant, Kutztown University Donna Steslow, Kutztown University CASE DESCRIPTION The primary subject matter of this case involves the management of a quick service restaurant (QSR). The case has a difficulty level of three, appropriate for junior level courses in management or hospitality management. The case is designed to be taught in 1, 75 minute class period and is expected to require 2 hours of outside preparation by students. CASE SYNOPSIS This case focuses on the operational and strategic management issues faced by a family owned quick service restaurant (QSR). The case explores the operational issues with a multiunit restaurant. What are the operational decisions necessary to effectively manage QSR facilities? What are the strategic issues facing a QSR owner? [NOTE: This case is a fictionalized version of a real-life situation. Names and other potentially identifying information have been changed to protect identities. The applicable fact situation is true to the real case.] THE PEANUT VALLEY CAFE Peanut Valley Café is a family owned, ethnic food quick service restaurant (QSR). The company has two locations in the southwestern part of the United States. The two facilities are 20 miles apart with one facility located in Plainsville and the other in Pleasant Valley. Both facilities are equidistant, about 8 miles, from a major military base that is in the process of expanding operations. The population of Plainsville is nearly ...
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