1
Listening Annotated Bibliography
Baker, Edward; Dunne-Moses, Abigail; Calarco, Allan; Gilkey, Roderick. "Listening to
understand: a core leadership skill." Journal of Public Health Management and
Practice2019.https://journals.lww.com/jphmp/fulltext/2019/09000/listening_to_underst
and__a_core_leadership_skill.13.aspx. The article mentions Sigmund Freud, who was
an Austrian neurologist, describing his term of “even hovering attention," which means
managing one's attention by neither under focusing (being distracted) nor hyperfocusing (paying attention to the wrong details). The article describes the components
and benefits of effective listening, the obstacles to effective listening, ways to overcome
these obstacles, and tips for effective listening. The part that was fascinating about the
article is where it states that the dominant mode of conversation is telling, not asking.
This is true as most people just sit and listen to what they are told and they rarely ask
questions. This makes it ineffective listening according to this source. The best quote
found is “Seek first to understand and then to be understood”(Covey 509). I agree with
the author about the reflecting part where one must take a step back and review what has
been said for them to understand a better way. I want to practice reflecting on what
speakers say, to help me understand and relate better to what they were saying.
Iwankovitsch, Ron. "The importance of listening." Language Arts Journal of
Michigan, 2001.https://scholarworks.gvsu.edu/cgi/viewcontent.cgi?article=1314&cont
ext=lajm. This short article was published through the Language Arts Journal of
2
Michigan that focuses on literacy and English language arts education. The article
mentions Paul T. Rankin, former Supervising Director of Research and Adjustment for
the Detroit Public Schools, who conducted a survey that found out that the average
person spends 9% of his time writing, 16% reading, 30% speaking, and almost half,
45%, listening. The article gives three benefits of good listening which are benefits to
the individual, to the business, and family and friends. Good listening encourages and
builds healthy relationships among friends, family, and in business. What was
fascinating about the article is that listening is a major problem, for most people. From
the article, about 60% of misunderstandings in the business world can be traced to poor
listening. This is true because when employers don't listen to employee grievances, the
place will stop being productive. A major quote is, “To listen with a purpose requires
an inner strength and the courage to open our minds to other people's ideas, while at the
same time we must face up to the fact that some of our ideas may be wrong(5-6)." I
agree with the author that good listening builds relationships among family, friends,
and even in business. I want to improve my listening and my approach to positive
feedback by staying on the same massage.
Nichols, Ralph G., and Leonard, Stevens. "Listening to people." Harvard Business Review
(1957). https://hbr.org/1957/09/listening-to-people. The authors offer insight into how
listening affects us, they give examples of top executives who took a survey to
understand how listening affects their work. These top executives realized that most
failures resulted from failure to listen to someone, and thus they realized listening was
the most important aspect of communication in their companies. According to the
3
article, listening as a skill has been neglected and other aspects of communication such
as reading, writing, and speaking have been emphasized. The article also offers insight
on the ways to lead to listening improvement. The article also talks about listening for
ideas and also gives the benefits of better listening. What was fascinating about the
article is the part where the authors say that most people assume that "bright" people
listen better than "dull" people. Anyone can be a poor listener despite their intelligence
level. The best quote in the article, in the first paragraph, is "I've been thinking back
about things that have gone wrong over the past couple of years, and I suddenly
realized that many of the troubles have resulted from someone not hearing something,
or getting it in a distorted way" (Nichols& Leonard). Yes, I agree with the author that
listening is as important as reading and writing and should be part of the instruction
taught in schools. This article will help me practice listening to other people better and
aiming to listen to their ideas.
Popova, Maria. “Erich Fromm’s 6 Rules of Listening: The Great Humanistic Philosopher and
Psychologist on the Art of Unselfish Understanding.” Brainpickings.
https://www.brainpickings.org/2017/04/05/erich-fromm-the-art-of-listening/. The
article focuses on Erich Fromm's 6 rules of listening which are the full concentration of
the listener, free from anxiety, freely-working imagination, feeling the experience, and
Understanding and loving are inseparable. Erich Fromm was a German social
psychologist, psychoanalysis, and humanistic philosopher. The article focuses on the
six guidelines of unselfish understanding as offered by Fromm. What was fascinating
4
about the article is the point by Fromm which states that to master unselfish
understanding, nothing of importance must be on the individual's mind. This means
that for one to master the art of listening one must not have other important thoughts at
the time of listening. The best quote in the article was "An experience makes its
appearance only when it is being said" (Arendt). I agree with the author that Fromm's
six guidelines are the most important tips for effective listening. I can practice using
Fromm's six guidelines to help improve my listening skills.
Spataro, Sandra E., and Janel Bloch. “”Can you repeat that?” Teaching active listening in
management education." Journal of Management Education 42.2 (2018): 168-198.
https://journals.sagepub.com/doi/full/10.1177/1052562917748696. The authors of the
article concentrate the article on active listening. The article talks about active
listening and its importance in management education. Active listening goes beyond
simple or passive listening and is intended to give the speaker full attention through
asking questions, reflecting on what the speaker says, and showing respect and
empathy for the speaker. The reading was fascinating in that active listening is listed
as a job qualification in over 17,000 job postings on indeed.com, a job search website.
The best quote is, "It may be a coincidence that silent and listening contain the same
letters," (Sandra & Bloch, 170). I agree with the author that active listening is one of
the most critical communication skills in management education and also in other
aspects of life. This article can help me to practice active listening and help me to
eliminate passive listening, which I find myself doing at times.
5
Zenger, Jack, and Joseph Folkman. "What Great Listeners Actually Do" Harvard Business
Review,2016. https://hbr.org/2016/07/what-great-listeners-actually-do. Jack Zenger and
Joseph Folkman argue that good listeners must provide constructive feedback and that
the conversation must be two-way. The article offers an in-depth review of the six
levels of listening which are creating a safe environment, staying away from
distractions, understanding what prison is saying, observes nonverbal communications,
understands the other person feeling, and starts asking questions. The mind-blowing
part of the reading is where the authors claim that just sitting and absorbing all that is
said like a sponge is not good listening. There must be feedback, questions must be
asked. I agree with the article since listening without asking questions would mean you
understood all that was said, and which is not usually the case. I want to practice on
two-way conversations by trying to listen carefully and understand what the person in
front of me is talking about, then I ask some questions to be fully understood. That will
help me become a better and effective listener.
Purchase answer to see full
attachment