1)A customer has requested help with troubleshooting various security problems. Since the computer is for home use, the customer wants to safeguard it so that his children do not access specific information. Recently, the system had several spyware installations and the computer seems to be running very slowly. There are warnings when the Windows Security Center is open, as well. Explain the steps you would use to diagnose, and repair if necessary, spyware on the customer’s computer. Also, add how you would safeguard the children from uninvited material showing up on the internet.
2)Probably the best indication that a technician's customer service is above standard is that the users are consistently satisfied with the results provided. In your opinion, what are the best traits for a computer service technician to have that would show high-quality customer service as well as reputable quality in his/her work?
An answer to each question needs to be at least 200 words and must be an original quality answer