Read the case “Evaluation of Two New Assessment Methods for
Selecting Telephone Customer Service Representatives,” and answer the three questions at the end. Successful responses will use the validity
data to support the recommendation.
Tanglewood Stores, how would you recommend conducting a Criterion-Related
Validation Test of selection methods for a position? How would you recommend
they conduct such a test? For this week, let's try to have our discussion lead
to one collective recommendation from the case for the Tanglewood to consider.