IT 252 Southern NH University MBT Company Team & Group Dynamics Report

User Generated

servunyqra

Engineering

IT 252

Southern New Hampshire University

IT

Description

Using the tools, knowledge, and skills learned through the duration of this course, you will submit a report as the first portion of your final project.

Be sure that your report carefully addresses all the critical elements of the report as noted in the Final Project Document. This is an individual assignment culminating the learning of this course.

In this submission, you will build off the work you did in the previous modules through milestones to finalize your written report. The final project is the culmination of each of these milestones and each should be paid attention, especially the cross-reference grid.

To complete this assignment, review the Final Project Guidelines and Rubric document. Only do Deliverable I : I to VI. Do not do Deliverable II.

Unformatted Attachment Preview

IT 252 Final Project Guidelines and Rubric Overview Determining the most efficient, effective, and successful methods for collaborating and communicating in the world of information technology (IT) presents distinct challenges. As businesses continue to globalize, there is an increasing need for IT professionals to effectively participate in and lead groups and teams. This course introduces you to leadership techniques within the context of IT, and this assessment will allow you to apply those techniques to a realworld scenario. Your assessment for this course will require you to consider a specific scenario and make recommendations to senior leadership based on your knowledge of team and group dynamics within IT. You will also be responsible for developing a training presentation for the IT team leaders and department heads that will include tools and strategies for communication and collaboration in order to assist them in successful leadership of their teams. This assessment addresses the following course outcomes: • • • • Apply appropriate leadership styles for different personality types, specialized roles, team compositions, and group dynamics for improving teamwork in information technology contexts Select appropriate collaboration tools and techniques for facilitating communication in different team compositions, distributions, and team member skill sets in an information technology environment Apply proven problem-solving and conflict resolution techniques in resolving common issues among information technology workgroups Assess the importance of diversity in teams and workgroups for successful collaboration in an information technology environment The project is divided into three milestones, which will be submitted at various points throughout the course to scaffold learning and ensure quality final submissions. These milestones will be submitted in Modules Two, Three, and Four. The final written report is due in Module Seven and the final training presentation is due in Module Eight. Scenario Imagine that you are a consultant for MBT, a company that manufactures USB storage devices. The company is enjoying fast-paced growth, but collaboration and innovation have been hindered by the unwillingness of senior employees to adopt new collaboration tools and strategies. The company has a culture of promoting from within, and some of the new managers have vast technical expertise; however, they lack management experience. As a result, they are having difficulty managing their teams during a time of growth and restructuring. In addition, a new help-desk department has been created in the Philippines. There is currently a conflict between the hardware and software development departments over who owns the overall design and development process of new models. Project managers from both departments want control of the process with the other department having accountability only for the timeline. The CEO is considering a proposal from the project managers to restructure the departments into teams composed of one or more hardware engineers, one or more software developers, and a project manager, where each team will control the timeline for its products. However, the executive management team noticed that all three teams have distinct personalities and working styles. They are concerned that while the proposed structure might improve productivity, it might also make it difficult to manage the teams. Prompt You will complete two different deliverables that together count for your final assessment in the class: a written report and a training presentation. Your report will be written for the executive management team recommending a type of team leadership, selecting collaboration tools, and identifying techniques for conflict resolution. You will also assess how the company’s diversity affects collaboration and conflict resolution. You will conclude your report with your evaluation of the proposed restructuring. You will also prepare a supporting training presentation for the team leaders and department heads on appropriate leadership styles for different personality types, collaboration tools, and conflict resolution techniques. You will also explain the importance of diversity in the company workforce. The following critical elements must be addressed: Deliverable I: Prepare a report for the executive management team in which you address the following: I. II. III. Introduction: What is your purpose in writing this report? Consider your audience and make sure to explain that you have evaluated the proposed restructuring and will make recommendations regarding leadership styles, collaboration tools, conflict resolution, and diversity. Team Leadership Recommendation: Recommend a type of team leadership for the new teams if the restructuring is adopted. What type of leadership would be most appropriate for the new teams if they are restructured? Which leadership theory or theories support your recommendation? Collaboration Tools A. Selection: Think about collaboration tools that you have reviewed. Select at least three collaboration tools you feel would be appropriate for the current team structure. Explain why you selected these tools. How would these tools help facilitate communication and collaboration between the hardware, software, and project management teams? B. Grid: Develop a cross-reference grid to display which of these collaboration tools are suited for each team (hardware, software, and project management). Each row should be labeled with a collaboration tool, and each column should be labeled with a team. An ‘X’ or a checkmark should be placed in the appropriate box on the grid. This link has an example of a cross-reference grid. A. Correctly identify the conflict resolution technique that will be applied if the teams are restructured. What are the pros and cons of using this technique? V. VI. B. Current Conflict Resolution Strategies: Identify problem-solving and conflict resolution strategies the company can implement to address the current conflict if the restructuring does not take place. What techniques and problem-solving strategies can the company apply to the current situation? C. Conflict Resolution Planning: Identify problem solving and conflict resolution strategies the company can implement in anticipation of future conflict. In other words, what strategies can the company use to address future conflicts whether or not the restructuring takes place? Consider the addition of the new help-desk team in the Philippines in your answer. Diversity A. Assessment: How is diversity important in this company and in the composition of teams? Assess how diversity affects communication, collaboration, and conflict-resolution strategies in the company. B. Application: How will the addition of the help-desk team in the Philippines affect the diversity of the company? For example, one thing to consider is how cultural diversity may affect successful communication and collaboration. Evaluation of Restructuring: Conclude your report by evaluating the proposed restructuring. Consider the current state of the company, the conflicts, and the growth rate. Is the restructuring appropriate? Why or why not? Make sure to include reasons or research to support your evaluation. Deliverable II: Prepare a training presentation for team leaders and department heads in which you cover the Following: I. II. III. IV. V. Personality Types: Discuss the different personality types in taxonomy. How do these personality types relate to the roles and team compositions at the company? Leadership Styles: Describe different leadership styles discussed in the course. How do they relate to personality types, specialized roles, and team compositions in the company? Collaboration Tools: Explain the rationale for using collaboration tools to communicate within teams and across teams. How will this benefit the company? What can the company do to prepare for collaboration with the new help-desk members? Conflict Resolution Techniques: Provide an overview of conflict resolution techniques. How do these relate to the company? How do these relate to the current conflict over which team owns the design and development process? Elements of Diversity: Explain the importance of diversity in the company. What elements of diversity should be considered? How can diversity enhance or hinder collaboration? Milestones Milestone One: Communication and Collaboration Tools Grid In Module Two, you will develop a grid to compare the communication and collaboration tool requirements with the features available with the application. This milestone is graded with the Communication and Collaboration Tools Grid Rubric. Milestone Two: Individual Presentation: Mitigating Limitations of Geographically Dispersed Teams In Module Three, you will develop a presentation explaining the advantages and challenges of geographically dispersed teams. This milestone is graded with the Presentations Rubric. Milestone Three: Team Discussion: Leadership Styles In Module Four, in team specific discussion topics, you will each describe and evaluate a leadership style. This milestone is graded with the Team Discussion Rubric. Final Submission: Written Report and Training Presentation In Modules Seven and Eight, you will submit your final written report and final presentation based upon the MBT prompt. These submissions will be graded using the Written Report Rubric and the Training Presentation Rubric. Deliverable Milestones Milestone 1 Deliverables Communication and Collaboration Tools Grid Module Due Two 2 Individual Presentation: Mitigating Limitations of Geographically Dispersed Teams Team Discussion: Leadership Styles Final Written Report Submission Final Training Presentation Submission Three 3 Four Seven Eight Grading Graded separately; Communication and Collaboration Tools Grid Rubric Graded separately; Presentation Rubric Graded separately; Team Discussion Rubric Graded separately; Written Report Rubric Graded separately; Training Presentation Rubric Written Report Rubric Guidelines for Submission: Your report should be 6–8 pages in length and should follow these formatting guidelines: double spacing, 12-point Times New Roman font, and one-inch margins. Cite any applicable sources used in your report in APA format. Critical Elements Introduction Team Leadership Recommendation Collaboration Tools: Selection Exemplary Meets “Proficient” criteria and explicitly connects the purpose to the audience (100%) Meets “Proficient” criteria and support is well qualified with real-world examples (100%) Meets “Proficient” criteria and explanation is exceptionally clear and detailed (100%) Collaboration Tools: Grid Conflict Resolution Techniques: Identify Conflict Resolution Techniques: Strategies Conflict Resolution Techniques: Planning Meets “Proficient” criteria and pros and cons are specifically tailored to the company (100%) Meets “Proficient” criteria and strategies are specifically tailored to the company (100%) Meets “Proficient” criteria and techniques are specifically tailored to the company (100%) Proficient Clearly explains purpose of report Needs Improvement Explains purpose of report but explanation lacks clarity or detail Not Evident Does not explain purpose of report (85%) Recommends appropriate type of team leadership with support from leadership theory or theories (85%) Selects appropriate collaboration tools for current team structure and provides explanation for selection (55%) Recommends appropriate type of team leadership, but does not provide support from leadership theory or theories (55%) Selects collaboration tools for current team structure but selection is inappropriate or does not provide explanation for selection (55%) Creates grid but it is missing tools, teams, or cross-references are inaccurate (55%) Correctly identifies conflict resolution technique but does not support identification with pros and cons of technique (55%) Identifies conflict resolution strategies but they are not applicable to the current conflict (55%) Identifies conflict resolution techniques but they are not appropriate for future conflicts (55%) (0%) Does not recommend appropriate type of team leadership (85%) Creates grid that accurately cross-references tools and teams (100%) Correctly identifies conflict resolution technique and supports identification with pros and cons of technique (85%) Identifies conflict resolution strategies applicable to the company’s current conflict (85%) Identifies appropriate conflict resolution strategies to address future conflicts (85%) Value 9.5 9.5 (0%) Does not select collaboration tools 9.5 (0%) Does not create collaboration tool grid 9.5 (0%) Does not correctly identify conflict resolution technique 9.5 (0%) Does not identify conflict resolution strategies 9.5 (0%) Does not identify conflict resolution techniques 9.5 (0%) Diversity: Assessment Meets “Proficient” criteria and assessment shows keen insight Accurately assesses effect of diversity on communication, collaboration, and conflict resolution strategies Diversity: Application (100%) Meets “Proficient” criteria and explanation is exceptionally clear and detailed (85%) Clearly explains how the addition of the help-desk team in the Philippines affects the diversity of the company Evaluation of Restructuring (100%) Meets “Proficient” criteria and uses relevant resources for additional support (85%) Comprehensively evaluates proposed restructuring by considering the current state of the company, the conflicts, and the growth rate and includes supporting reasons (85%) Submission has no major errors related to citations, grammar, spelling, syntax, or organization Articulation of Response (100%) Submission is free of errors related to citations, grammar, spelling, syntax, and organization and is presented in a professional and easy-to-read format (100%) (85%) Assesses effect of diversity on communication, collaboration, or conflict resolution strategies or assessment is cursory or inaccurate (55%) Explains how the addition of the help-desk team in the Philippines affects the diversity of the company but explanation lacks clarity or detail (55%) Evaluates proposed restructuring but does not consider the current state of the company, the conflicts, or the growth rate or evaluation lacks detail or supporting reasons (55%) Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas (55%) Does not assess effect of diversity (0%) Does not explain how the addition of the help-desk team in the Philippines affects the diversity of the company (0%) Does not evaluate proposed restructuring (0%) Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas 9.5 9.5 9.5 5 (0%) Earned Total 100% Training Presentation Rubric Guidelines for Submission: Your presentation should use PowerPoint or another comparable presentation tool, with speech notes. There should be 10–15 slides containing the information outlined in the prompt. An alternative to PowerPoint with notes is a presentation using a voice recording tool such as Jing. Cite any applicable sources used in your presentation in APA format. Critical Elements Personality Types Exemplary (100%) Meets “Proficient” criteria and discussion includes specific examples or statistical information on personality distributions across roles in information technology Meets “Proficient” criteria and includes support from research Proficient (85%) Discusses personality types and how they relate to roles and team compositions in the company Needs Improvement (55%) Discusses personality types but not how they relate to roles and team compositions in the company or discussion is cursory or inaccurate Not Evident (0%) Does not discuss personality types Value 19 Describes leadership styles and how they relate to personality types, roles, and team compositions in the company Does not describe leadership styles 19 Collaboration Tools Meets “Proficient” criteria and explanation is exceptionally clear and contextualized Explains rationale for using collaboration tools to communicate within the company Does not explain rationale for using collaboration tools to communicate 19 Conflict Resolution Techniques Meets “Proficient” criteria and overview is exceptionally clear and contextualized Provides a comprehensive overview of conflict resolution techniques specific to the company’s current situation Does not provide overview of conflict resolution techniques 19 Elements of Diversity Meets “Proficient” criteria and explanation is exceptionally clear and contextualized Clearly explains importance of diversity in the company and how it enhances or hinders collaboration Describes leadership styles but not how they relate to personality types, roles, and team compositions in the company or description is cursory Explains rationale for using collaboration tools to communicate but does not relate tools to company or explanation is cursory Provides an overview of conflict resolution techniques but does not connect them to the company or situation or overview lacks clarity or detail Explains importance of diversity in the company but does not include how it enhances or hinders collaboration or explanation lacks clarity or detail Does not explain importance of diversity in the company 19 Leadership Styles Articulation of Response Submission is free of errors related to citations, grammar, spelling, syntax, and organization and is presented in a professional and easy-to-read format Submission has no major errors related to citations, grammar, spelling, syntax, or organization Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas Earned Total 5 100%
Purchase answer to see full attachment
User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Explanation & Answer

Attached. Please let me know if you have any questions or need revisions.

FINAL REPORT

1

IT 252 Final Project
Name

Professor's name
Course
Institutional affiliation
Date

FINAL REPORT

2
IT 252 Final Project: Deliverable I

I.

Introduction

MBT, a fast-growing company specializing in USB storage devices' manufacture, is
experiencing innovation and collaboration challenges brought by senior employees'
unwillingness to embrace new collaboration tools and strategies. One of the company's
challenges entails the in-house promotion of managers who lack management expertise and
cannot manage teams. The company seeks an outside professional to work alongside company
leaders. The report highlights the changes that should be implemented at MBT by assessing how
to settle disagreements between teams and the suitable leadership approach. The consultancy
seeks to work with the executive leadership team to develop a practical collaboration solution
that could allow the MBT hardware engineers to work harmoniously with software developers
and project managers, thereby allowing for easy management.
II. Team Leadership Recommendation
Workplace collaboration and the ability to revolutionize the organization through
workplace changes are crucial for the success of MBT. When supervising a team, the group
leader must employ personal and past management expertise to promote collaboration within
their respective group. It is also essential for the leader to clearly articulate the group's
expectations and goals within a given timeline.
Since the MBT teams need restructuring, the teams' suitable leadership approach would
provide transformational leadership. The leadership style would guide the teams towards a
shared vision (Gandolfi & Stone, 2018). The transformational leadership approach seeks to
revolutionize the business and groups by inspiring the employees to be more innovative. The
leadership style is centered on the notion that the leader inspires and encourages workers to be

FINAL REPORT

3

creative and make a change that facilitates growth and influences the organization's future
success (Gandolfi & Stone, 2018). It is often accompanied by setting an example at the top level
via a strong sense of interdependence and building a positive corporate culture.
Transformational leadership style encompasses several merits, including building trust
between leaders and subordinate workers. Based on the existing structure at MBT, it is evident
that the company needs a leader who is ready to come out and motivate the workers to adopt
transitions that are being implemented in the workplace. While transformational leadership has
several benefits, it can encounter challenges, especially where employees are not committed to
making the required changes in their workstations (Gandolfi & Stone, 2018). As such, the
company needs to appoint individuals with vast experience and understanding of its operation.
III. Collaboration tools
Upon settling on the type of leader to spearhead the company in the transi...


Anonymous
Excellent resource! Really helped me get the gist of things.

Studypool
4.7
Indeed
4.5
Sitejabber
4.4

Similar Content

Related Tags