University of the Cumberlands Six Sigma Project

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University of the Cumberlands

Description

  1. Define the Problem by Developing a “Problem Statement” (Friday)
  2. Define the Goal by Developing a “Goal Statement” (Friday)
  3. Define the Process by Developing Process Maps (Saturday)

Case study

You are the new project / quality manager at Health Clinic Quality Improvement Experts LLC, a local company for the past 12 years in the Indianapolis, IN area. Your first assignment will be for the Dr. Donald Snickerbush, Hamilton County, Colonoscopy Clinic. The clinic has five teams performing colonoscopies at their Carmel, IN facility. Each team consist of an Admittance Expert, a Triage and Preparation Nurse, an Anesthesiologist, a Procedure Nurse, a Proctologist, a Post Procedure Nurse Specialist and a Closure Nurse. The clinic has the ability and facilities to run five lines of work at any one point in time and a separate patient arrival area / waiting room. The clinic has some concerns as to its business and increasing revenue as well as the quality of its services.

Our Corporate / Six Sigma Project Objectives in this engagement include:

  • Reduce the number of colonoscopy process errors system wide.
  • Improve documentation of colonoscopy administration.
  • Reduce waste in product and time in colonoscopy administration.
  • Improve patient satisfaction with their colonoscopy experience.
  • Improve bed flow for patients receiving a colonoscopy.

Our overall objective is to increase our patient turn-around per day while at the same time increasing our patient customer satisfaction results, increasing our clientele and decreasing medical errors.

In order to complete the needed objectives we will apply a Six Sigma full DMAIC process. Please see the documents to be created for the project below. As a team, it is extremely important to all of you that you participate in the creation of every document listed below in some way. That you leave this course with the knowledge of what that document is for and what it typically contains. You will need to create all of the documents as a team and you will use those documents to create slides for your project status presentation Sunday morning using Power Point. You will have 21 slides and related notes and documents.

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Explanation & Answer

Attached. Please let me know if you have any questions or need revisions.

Outline for six sigma project
1st Paragraph
It entails defining the Problem by Developing a “Problem Statement”
2nd Paragraph
It entails defining the Goal by Developing a “Goal Statement”
3rd Paragraph
It entails defining the Process by Developing Process Maps


1

Six Sigma Project

Institutional Name
Student Name
Tutor Name
Course
Date

2

Six Sigma Project
Question one
The problem statement is the wastage of time in the colonoscopy
administration in the clinic. It leads to increase in time waste for services that need to be
rendered to other patients in the same clinic. Moreover, many patients undergoing colonoscopy
in the clinic is a problem because it stretches out the entire staff where they can no longer serve
the needs of other patients in the hospital who need the same service. Also, another problem is
that the doctors on duty have issues such as continuous growth of error processes in colonoscopy
administration of the patients into the health care unit (Fahmy, Mohamed & Yousef, 2017,
December). Lastly, another issue is that the clinic can maintain a continuous flow of patients
through bed rotation while increasing the patient satisfaction levels who are receiving the care in
the clinic from the medical staff.
Question two
The goal of the case study is to increase the patient satisfaction
results while also improving the patient turnover rate per day. Also, the case study aims to
decrease medical errors to ensure they promote a safe environment that will increase clientele
into the organization because of the organization's quality care. The case study will explore the
various methods for increasing efficiency in the clinic by ensuring all parties involved in the
entire process feel accounted for and can perform their duties, especially ...


Anonymous
Really great stuff, couldn't ask for more.

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