UCM Reputation Service Needs of Customers & Consumers Reputation Management Essay

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aiva1254

Computer Science

University of Central Missouri

Description

As you consider the reputation service and the needs of customers or individual consumers, as well as, perhaps, large organizations that are security conscious like our fictitious enterprise, Digital Diskus, what will be the expectations and requirements of the customers? Will consumers’ needs be different from those of enterprises? Who owns the data that is being served from the reputation service? In addition, what kinds of protections might a customer expect from other customers when accessing reputations?

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Running Head: REPUTATION SERVICE

1

Reputation Service
Student Name
Professor Name
Course
Date

REPUTATION SERVICE

2
Introduction

Reputation management companies provide various services to persons and
organizations. They provide services like content production, search engine optimization,
procurement analysis, social media development, and third-party host organization supervisor.
These services are critical since they affect reputation, which is critical and should be managed
with caution
Customer Expectations and Requirements
Customers' expectation refers to behavior patterns that the market foresee before trading
with a given company. Notably, clients look for organizations that will provide fair pricing and
quality services. Other customer expectations include reliable service, data protection,
personalization, high qualified staff, and innovation. Therefore, the marketing team should aim
to address the wishes and desires of the target market. Ji et al. (2017) argued that customer
expectations provide critical kno...

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