You are the only supervisor of a large customer service telemarketing unit , Job Motivation paper help

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yvafrlerarr

Business Finance

Description

You are the only supervisor of a large customer service telemarketing unit consisting of 50 customer service representatives. Your reps primarily perform repetitive tasks such as taking calls, researching information, and answering customer inquiries. You are the sole supervisor of this large group.

Using the job characteristics model (JCM), describe how you might improve the jobs of your employees in order to improve motivation, performance, and job satisfaction.

Your submitted assignment should be 1-2 pages. Be sure to use proper spelling, punctuation, and grammar and cite your sources per APA.

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Explanation & Answer

I am very sorry for the delay Lindsey, I promise to make up in the next paper. Please feel free to let me know if you need it changed in any way.

Running header: EMBRACING THE JCM THEORY

Embracing the JCM Theory:
A Telemarketing Company’s Supervisor Case Study
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1

A TELEMARKING COMPANY’S SUPERVISOR CASE STUDY

Introduction
Leading a group of 50 customer service representatives and ensuring they are motivated
cannot be an easy task. However, it is essential to embrace a theory that can assist in motivating
each individual to produce the best out of their talent...


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