Description
Justification report on poor communication at work place. I have written part 1 and 2 but need help reviewing the part1&2 and also to write the part 3 the final part.
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Explanation & Answer
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Justification Report
Assignment 2.1: Justification Report- Part 1
Olanrewaju Abolanle
ENG 315- Professional communications
Prof Isaacs Brandy
October 23, 2016
Justification Report
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Problem Statement
The problems at the place of work can come about from various sources, in the small
business, employees often have a workload that vary from task to task, moreover, there is a need
for teamwork and collaboration in caring out task, however, conflicting personalities can bring
about a clash and result in a strife.
Poor Communication
Poor communication has been a major source of issues at the place of work, the
employees who are not well versed in that interpersonal communication may often have a hard
time relating and dealing with their colleagues, the customers or even the managers. The lack of
communication often leads to errors, frustration or even the failure to meet crucial deadlines.
Every organization has a way in which there is the established communication protocol, people
may often not be aware of the existing communication protocol and thus the failure to meet them
means that the organization will be a failure. For instance, there is a way in which the emails
should be forwarded, there is also a way in which memos should be distributed and meetings will
run. (Conrad, 2014).
Solving communication problem
Come up with a regular time in which you will communicate, whenever there is a
problem at the place of work, the first thing to be done is write a brief description of the problem.
A list of all the consequences that may happen due to the problem and some proposed solution,
then you find a safe or good moment to talk about the issue with your manager. You proposed
solution may sound something like, we have noticed some issue with the communication at the
place of work, we do not get information that allows us to get the priorities right, this may cause
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too much stress or even errors. With this, we can plan a weekly ten minutes meeting to review
our priorities and sort out any questions that may exist (Wu, 2013).
Second way is point out all the effective and ineffective behaviors; this will focus on the
individual of persons that fall short of the recommended ones. Point out all the behaviors that are
bringing good to the organization and those that are working against it, this should be checked on
all levels. If you are in a position to identify them, come in into the conversation, always lead
with the observation and a question. For instance, you can say, there is a tendency to brush off a
problem until it proves imminent, state it’s crucial to address the problem immediately (Conrad,
2014).
Testing the worth of each alternative
Evaluating the reactions, measure how the participants in the communication value their
training, determine if the participants were fully engaged or not, moreover, test if they can apply
what they have learned, the tools to evaluate include end of course evaluation. The second way
can be to evaluate the learning, see if they got anything from the training, this can be through
pre-training and post training test, observation or even the successful completion of activates.
Evaluation of behavior is also a technique that tells if the training has influenced the job, this is
often a cost benefit decision. The fourth way is to evaluate results; this will include the reduction
in severity, low number of cases and reduction in rate days. The fifth way is by tracking of
activities, this tells the progress that has been made over time (Wu, 2013).
How to conduct the research
The best way to do this research is by identifying the problem that exist, setting up ways
to achieve the desired solution, going for the solution by following the said path. More to this,
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know the hindrances to expect and plan on ways to counter them, after getting the desired results,
evaluate the expected vs actual results.
References
Conrad, D. (2014). Workplace communication problems: Inquiries by employees and applicable
solutions. Journal of Business ...