MGT 301 Saudi Electronic University Microsoft Case Study Paper

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MGT 301

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College of Administrative and Financial Sciences Assignment 2 Deadline: 01/04/2021 @ 23:59 Course Name: Organizational Behavior Student’s Name: Course Code: MGT301 Student’s ID Number: Semester: 2nd CRN: Academic Year: 1441/1442 H For Instructor’s Use only Instructor’s Name: Dr xxxxxxxxxxxxxx Students’ Grade: 00 / 05 Level of Marks: High/Middle/Low Instructions – PLEASE READ THEM CAREFULLY • The Assignment must be submitted on Blackboard (WORD format only) via allocated folder. • Assignments submitted through email will not be accepted. • Students are advised to make their work clear and well presented; marks may be reduced for poor presentation. This includes filling your information on the cover page. • Students must mention question number clearly in their answer. • Late submission will NOT be accepted. • Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions. • All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism). • Submissions without this cover page will NOT be accepted. Course Learning Outcomes-Covered 1 Assess challenges of effective organizational communication and share information within the team in professional manner. (CLO4)(PLO-2.1) Assignment 2 Reference Source: Textbook:Colquitt, J. A., LePine, J. A., & Wesson, M. J. (2019). Organizational behaviour: Improving performance and commitment in the workplace (6th ed). Burr Ridge, IL: McGraw-Hill Irwin. Case Study: - Case: Microsoft Please read the case “Microsoft” from Chapter 12 “Teams :Processes and Communication” Page: - 400 given in your textbook – Organizational behaviour: Improving performance and commitment in the workplace (6th ed). by Colquitt, J. A., LePine, J. A., & Wesson, M. J. (2019) and Answer the following Questions: Assignment Question(s): 1. Describe how the building redesign is likely to influence process gain and process loss in the team Microsoft. (1.25 Marks ) (Min words 150-200) 2. Describe how the change at Microsoft have likely influenced team states. (1.25 Marks ) (Min words 150-200) 3. What are the advantages and disadvantages of the building redesign with respect to communication? What can be done to mitigate potential disadvantage. (1.25 Marks ) (Min words 200) Part:-2 Discussion question: Page: - Please read Chapter 12 “Teams: Processes and Communication” carefully and then give your answers on the basis of your understanding. 4. Think of a team you’ve worked in the performed poorly. Were any of the causes of the poor performance related to the forces that tend to create process loss? If so, which forces was most problematic? What steps, if any, did your team take to deal with the problem? (1.25 Marks ) (Min words 200-300) Important Note: - Support your submission with course material concepts, principles, and theories from the textbook and at least two scholarly, peer-reviewed journal articles. Due date for the submission of Assignment:- 2 • Assignment-2 should posted in the Black Board by end of Week-09. • The due date for the submission of Assignment-2 is end of Week-11. Answer: 1. 2. 3. . . C H A P T E R 1 2    Teams: Processes and Communication DIS C USSI ON QUESTION S 12.1 Before reading this chapter, how did you define teamwork? How did this definition cor- respond to the definition outlined in this book? 12.2 Think of a team you’ve worked in that performed poorly. Were any of the causes of the poor performance related to the forces that tend to create process loss? If so, which force was most problematic? What steps, if any, did your team take to deal with the problem? 12.3 Think about the team states described in this chapter. If you joined a new team, how long do you think it would take you to get a feel for those team states? Which states would you be able to gauge first? Which would take longer? 12.4 Describe the communication process in a student team of which you’ve been a member. Were there examples of “noise” that detracted from the team members’ ability to communicate with one another? What was the primary mode of communication among members? Did this mode of communication possess an appropriate level of information richness? Which network structure comes closest to describing the one that the team used to communicate? Was the level of centralization appropriate? 12.5 Which types of teamwork training would your student team benefit most from? What exactly would this training cover? What specific benefits would you expect? What would prevent a team from training itself on this material? CASE: MIC ROSOF T In 2013, Microsoft recognized that the company would have to make some fundamental changes to compete in an industry that rewards fast-paced innovation. At the time, there were several product groups at Microsoft that not only operated in silos, but also viewed each other as competitors for resources and bonuses. An engineer on a product team in one division might discover something that could be useful in another division’s product, but there was no incentive for the engineer to share what was learned with the other product team. To address this problem, and to promote teamwork across the organization, Microsoft replaced the product groups with four broad divisions based on functions that absolutely need to collaborate to get anything done. For example, a team responsible for developing a new Xbox would now likely include engineers from the devices and studio engineering division, the operating systems division, the applications division, and the cloud division. To support Microsoft’s new structure and emphasis on teamwork, the company redesigned two buildings at corporate headquarters. The corridors and private offices that once filled these buildings were completely torn out. Now the buildings are filled with large open shared rooms called neighborhoods, which teams can customize using stipends provided by the company. There are smaller “focus” rooms and cozy alcoves that employees can use when privacy is needed, but there are no private offices. The buildings are light and airy, and are decorated with art and interesting objects that encourage employees to walk around and to meet and communicate. Rather than e-mailing, employees are encouraged to engage with each other in person and to connect in ways that are more spontaneous and rich. Employees who may have never met face-to-face may run into each other at one of the coffee bars and discover they’re working on similar projects. Of course, the redesigned buildings may present the company and its employees with certain challenges. For example, some employees likely have a strong preference for privacy, or may be bothered by the distractions and interruptions from teammates. As another example, limited private space may make it less likely that employees speak up and challenge others on the team for fear that conflict will be exposed. Finally, because employees play an important role in the 399 400 C H A P T E R 1 2    Teams: Processes and Communication design and development of their neighborhoods, they may not be as open to changing teams as projects evolve and the needs of the company change. 12.1 Describe how the building redesign is likely to influence process gain and process loss in the teams at Microsoft. 12.2 Describe how the changes at Microsoft have likely influenced team states. 12.3 What are the advantages and disadvantages of the building redesign with respect to com- munication? What can be done to mitigate potential disadvantages? Sources: T. Halvorson, K. Eichenwald. “Microsoft’s Lost Decade,” Vanity Fair, July 24, 2012, http://www.vanityfair.com/ news/business/2012/08/microsoft-lost-mojo-steve-ballmer; J. Warnick, “Productivity by Design,” Microsoft/Story Labs, https://news.microsoft.com/stories/b16/; and T. Warren, “Microsoft Axes its Controversial Employee-Ranking System,” The Verge, November 12, 2013, http://www.theverge.com/2013/11/12/5094864/microsoft-kills-stack-ranking-internal-structure. EX ERC ISE: W ILD E RN E SS SURVIVAL The purpose of this exercise is to experience team processes during a decision-making task. This exercise uses groups, so your instructor will either assign you to a group or ask you to create your own group. The exercise has the following steps: 12.1 Working individually, read the following scenario: You have gone on a Boundary Waters canoe trip with five friends to upper Minnesota and southern Ontario in the Quetico Provincial Park. Your group has been traveling Saganagons Lake to Kawnipi Lake, following through Canyon Falls and Kennebas Falls and Kenny Lake. Fifteen to 18 miles away is the closest road, which is arrived at by paddling through lakes and rivers and usually portaging (taking the land path) around numerous falls. Saganagons Lake is impossible to cross in bad weather, generally because of heavy rain. The nearest town is Grand Marais, Minnesota, 60 miles away. That town has plenty of camping outfitters but limited medical help, so residents rely on hospitals farther to the south. The terrain is about 70 percent land and 30 percent water, with small patches of land here and there in between the lakes and rivers. Bears are not uncommon in this region. It’s now mid-May, when the (daytime) temperature ranges from about 25°F to 70°F, often in the same day. Nighttime temperatures can be in the 20s. Rain is frequent during the day (nights, too) and can be life threatening if the temperature is cold. It’s unusual for the weather to stay the same for more than a day or two. Generally, it will rain one day and be warm and clear the next, with a third day windy—and it’s not easy to predict what type of weather will come next. In fact, it may be clear and warm, rainy and windy, all in the same day. Your group was in two canoes going down the river and came to some rapids. Rather than taking the portage route on land, the group foolishly decided to shoot the rapids by canoe. Unfortunately, everyone fell out of the canoes, and some were banged against the rocks. Luckily, no one was killed, but one person suffered a broken leg, and several others had cuts and bruises. Both canoes were damaged severely. Both were bent in half, one with an open tear of 18 inches, while the other suffered two tears of 12 and 15 inches long. Both have broken gunwales (the upper edges on both sides). You lost the packs that held the tent, most clothing, nearly all the food, cooking equipment, the fuel, the first aid kit, and the flashlight. Your combined possessions include the items shown in the following table. You had permits to take this trip, but no one knows for sure where you are, and the closest phone is in Grand Marais. You were scheduled back four days from now, so it’s likely a search party would be sent out in about five days (because you could have been delayed a day or so in getting back). Just now it has started to drizzle, and it looks like rain will follow. Your task is to figure out how to survive in these unpredictable and possibly harsh conditions until you can get help. 12.2 Working individually, consider how important each of the items in the table would be to you in this situation. Begin with the most important item, giving it a rank of “1,” and wind up with the least important item, giving it a rank of “14.” Put your rankings in Column B.
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RUNNING HEAD: MICROSOFT CASE STUDY
1

Assignment 2
Deadline: 01/04/2021 @ 23:59

Course Name: Organizational Behavior

Student’s Name:

Course Code: MGT301

Student’s ID Number:

Semester: 2nd

CRN:
Academic Year: 1441/1442 H

For Instructor's Use only
Instructor’s Name: Dr xxxxxxxxxxxxxx
Students’ Grade: 00 / 05

Level of Marks: High/Middle/Low

Instructions – PLEASE READ THEM CAREFULLY


The Assignment must be submitted on Blackboard (WORD format only) via the
allocated folder.



Assignments submitted through email will not be accepted.



Students are advised to make their work clear and well presented; marks may be
reduced for poor presentation. This includes filling in your information on the cover
page.



Students must mention question numbers clearly in their answers.



Late submission will NOT be accepted.



Avoid plagiarism; the work should be in your own words; copying from students or
other resources without proper referencing will result in ZERO marks. No exceptions.



All answered must be typed using Times New Roman (size 12, double-spaced) font.
No pictures containing text will be accepted and will be considered plagiarism).



Submissions without this cover page will NOT be accepted.

RUNNING HEAD: MICROSOFT CASE STUDY
2

QUESTION 1...

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