OBD 11 University of the Cumberlands Communication Question

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QZ03

Business Finance

OBD 11

University of the Cumberlands

OBD

Description

Reflect on the assigned readings for the week. Identify what you thought was the most important concept(s), method(s), term(s), and/or any other thing that you felt was worthy of your understanding.

Also, provide a graduate-level response to each of the following questions:

a.You have recently been promoted to district manager of a large scale restaurant chain which specializes in affordable meals in a pleasant environment. In accordance with management objectives, you are responsible for increasing sales of appetizers by 20 percent by the next quarter for the 15 locations in your area. Keeping channel richness in mind, how will you make contact with the restaurant employees to facilitate the sales increase?

  1. The post should be at least 450+ words and in APA format (including Times New Roman with font size 12 and double spaced).
  2. Please refer to this textbox: Stephen P. Robbins, T. A. J. (2017). Essentials of Organizational Behavior, Student Value Edition (14TH 18 ed.). Pearson.

Unformatted Attachment Preview

Essentials of Organizational Behavior Fourteenth Edition Chapter 11 Communication Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. After studying this chapter you should be able to: 1. Describe the functions and processes of communication. 2. Contrast downward, upward, and lateral communication through small-group networks and the grapevine 3. Contrast oral, written, and nonverbal communication. 4. Describe how channel richness underlies the choice of communication channel. 5. Differentiate between automatic and controlled processing of persuasive messages. 6. Identify common barriers to effective communication. 7. Discuss how to overcome the potential problems of crosscultural communication. Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Functions of Communication • Managing behavior • Feedback • Emotional sharing • Persuasion • Information exchange Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. The Communication Process Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Channels of Communication Formal Informal • Path follows the authority chain • Spontaneous channels from individual choice • Messages relate to professional activities • Messages often personal or social Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Direction of Communication Executive Upward Lateral Manager Downward Manager Manager Employee Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Downward Communication • Communication that flows from one level to a lower level – One-way communication • Managers explain why a decision was made but do not solicit advice or opinions of employees Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Upward Communication • Communication that flows to a higher level • Keeps managers aware of how employees feel about their jobs, coworkers, and the organization Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Lateral Communication • Communication that occurs between members of a work group, members at the same level in separate work groups, or any other horizontally equivalent workers – Saves time and facilitates coordination Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Formal Small-Group Networks Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Effectiveness Criteria Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. The Grapevine • Informal communication network – Word-of-mouth Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Modes of Communication • Three modes of communication 1. Oral 2. Written 3. Nonverbal Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Oral Communication • Advantages – Speed – Feedback – Simple to correct • Disadvantages – Potential for distorted message when passed through a number of people Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Written Communication • Any method that conveys written words or symbols – – – – Letters E-mail Instant messaging Organizational periodicals Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Nonverbal Communication • Body language conveys – The extent of affinity for another – The relative perceived status between a sender and receiver • Meaning changes with – Intonation – Facial expression – Physical distance Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Channel Richness Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Choosing Communication Method • Channel choice depends on whether the message is routine – Oral communication – Written communication – Nonverbal communication Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Choosing Oral Communication • Use of oral communication when gauging the receiver’s receptivity is important – But consider: ▪ The receiver’s preference ▪ Pace of work environment ▪ Your speaking ability Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Choosing Written Communication • Written communication: – Provides a tangible and verifiable record that can be stored for an indefinite period of time – Message is physically available for later reference – Messages are more likely to be well thought-out, logical, and clear – Grammar mistakes can be problematic Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Persuasive Communication • Automatic processing: superficial consideration of evidence and information making use of heuristics – Takes little time and minimal effort – Easy to be fooled • Controlled processing: detailed consideration of evidence and information relying on facts, figures, and logic – Requires effort and energy – Less likely to be fooled Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Automatic versus Controlled Processing • The choice of processing depends on: – – – – Interest level Prior knowledge Personality Message characteristics Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Barriers to Effective Communication 1. 2. 3. 4. 5. 6. 7. 8. Filtering Selective perception Information overload Emotions Language Silence Communication apprehension Lying Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Cultural Factors • Cross-cultural communication barriers – – – – Semantics Word connotations Tone differences Differences in perception • Cultural context – High context culture – Low context culture Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. A Cultural Guide 1. Know yourself. 2. Foster a climate of mutual respect, fairness, and democracy. 3. State facts, not your interpretation. 4. Consider the other person’s point of view. 5. Proactively maintain the identity of the group. Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Implications for Managers • Remember that your communication mode will partly determine your communication effectiveness. • Obtain feedback from your employees to make certain your messages are understood. • Remember that written communication creates more misunderstandings than oral communication. • Make sure you use communication strategies appropriate to your audience and the type of message you’re sending. • Keep in mind communication barriers such as gender and culture. Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved. Copyright Copyright © 2018, 2016, 2014 Pearson Education, Inc. All Rights Reserved.
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Explanation & Answer

Attached. Please let me know if you have any questions or need revisions.

Running Head: COMMUNICATION

1

Communication

Name of Student

Professor

Institution

Date

COMMUNICATION

2

Communication

Introduction

As a district manager of a large-scale restaurant with fifteen branches am tasked with
increasing appetizer sales by twenty percent. I will further discuss how I intend to contact
employees in other branches to attain the restaurant objective, keeping in mind channel
richness. Channel richness refers to the transmission of information regarding its amount and
immediacy (Oke & Idiagbon-Oke, 2010). Communication is crucial in workplaces; it is a key
driver in ensuring staff efficiency, thereby ensuring the achievement of company goals and
objectives (Stephen, 2017). An organization with proper communication can be easily
identified by its results and achievements and so without proper communication.

Upward Communication

In the first place, I would like to create a rapport with staff from all the branches.
Since I have just been promoted, I must get to create a relationship with them such that in the
event of any issues or suggestions, they won't be afraid...


Anonymous
Just what I needed…Fantastic!

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