First off, I've never had problems with USAA after 13 years of being with them; now I've noticed a change since the beginning of this year with customer service and banking. I admit I'm not the best with finances but I've looked over the recent transactions and USAA is deliberately holding bills in order to ensure that when they go through that there will be an overdraft fee. I've check through last month and even the month before finances and have noticed a trend. What once took a day to process a transaction now takes 5 days and when I called the payee they show that the transaction was approved and already accounted for. When I called the USAA they said that they were unable to give me any of my own financial information because my name wasn't on the account! After banking with them for 13 years and having a joint account with my husband now I'm being denied my own financial account because they couldn't find my power of attorney that has been on file for four years and updated every year. I am now leaving USAA and filing complaints! Do not bank with them.
- by Jennie
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