Ashford Relationship Between the Service Provider & the Customer Discussion

User Generated

onynonynonyn

Writing

ashford university

Description

Here is a speech that needs to be revised. Since my mother tongue is not English, I want to make it more fluent and easy to read with simple vocabulary. The simpler the vocabulary, the better

Unformatted Attachment Preview

Under normal circumstances, it is difficult not to have some misunderstandings with the guests. Customers may feel uneasy or irritable or even complain to us, so it is very important to handle this matter correctly. If a customer is dissatisfied with us, what we should do is to first take the guest to a private place for communication, because the privacy of the guest can be guaranteed in a private place. Secondly, during the guest’s speech, don’t interrupt. The lecturer must be calm and finish all his complaints or some troubles. It should be noted here that we must take detailed notes to record why guests complain or complain. The second department needs to be grateful and enthusiastic because the guests let you know about these problems, and then we need to further understand the problems. Part 3 We need to apologize and when we need special attention to apologize. Just simply say sorry and don’t give too much explanation. This will look like making excuses. The fourth step is also the most important step to solve the problem. According to the lawsuits we heard from our customers and their requirements, we need to make customer satisfactory answers to help them solve the problem, and then let the dissatisfied customers choose to leave with satisfaction. The last step is to report this problem to everyone at the staff meeting or when the staff meeting is held. We will conduct our own assessment of this matter and then let everyone think about whether there are more new strategies. Another way to improve the quality of service is to improve the satisfaction of the guests through the communication or contact between the waiter and the person at the table. We need to fully educate employees when they enter the company to let them know some useful knowledge, such as how each dish on the menu is made and how it is made. When a customer asks what the restaurant’s signature dish is, the waiter can answer it freely and recommend different dishes according to the customer’s preferences, for example, they like to eat salty or which brand they are. For example, when a customer asks if there are peppers in the noodles, how many peppers are there, and whether the peppers are very spicy, the waiter can give suggestions based on his own knowledge of the dishes. After the guests have finished their meal, the waiter can ask the guests questions, for example, do you think today’s meal is delicious, do you need any improvement? Then when the guests respond, record these responses as a basis for future food improvements. In this way, leaving a good service impression on the customer can turn the customer back, so that the customer is willing to come to the restaurant to eat more and give him a very good dining experience. Humanized service management can also improve customer satisfaction with restaurant services. For example, we can set up a pet area to provide convenience for guests with pets, so that they can put their beloved pets in the pet area and arrange employees to take care of the pets so that they can take their pets away when the guests go. We can also provide women with sanitary products. When a female customer suddenly needs it, we can ask employees for it. Summarizing customer satisfaction with restaurants is very important, so improving service quality is also very important to every restaurant. If the restaurant has high-quality service, the rendezvous will attract many repeat customers to maintain the stable operation of the restaurant.
Purchase answer to see full attachment
User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Explanation & Answer

Hi there! Please see the attached, and let me know if you may need any revision.

Surname 1

Student's Name
Professor's Name
Course
Date
Speech
Under normal circumstances, misunderstandings are present with the guests. Sometimes
customers feel uneasy, irritated, and even reach a point and complain, and handled
professionally. If a customer is dissatisfied with our services, the first thing to do is communicate
with the guest privately, which will ensure that they acknowledge the privacy offered. Secondly,
there should be no interruptions during the guest's speech; one needs to let them have ample time
to air their complaints. In this case, we should be taking notes on the guest's complaints. After
stating the problems, the respective departments should take notes and act on the said issues. The
third thing to do after hearing and noting the guest's complaints is to render our apology with
minimal explanation to avoid portraying an image of making excuses. The fourth and most
crucial step is to solve the problem, according to the lawsuits we heard from our customers. We
should prioritize the customer's satisfaction and let the dissatisfied ones leave with digni...


Anonymous
This is great! Exactly what I wanted.

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4

Similar Content

Related Tags