Description
Here is a speech that needs to be revised. Since my mother tongue is not English, I want to make it more fluent and easy to read with simple vocabulary. The simpler the vocabulary, the better
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Explanation & Answer
Hi there! Please see the attached, and let me know if you may need any revision.
Surname 1
Student's Name
Professor's Name
Course
Date
Speech
Under normal circumstances, misunderstandings are present with the guests. Sometimes
customers feel uneasy, irritated, and even reach a point and complain, and handled
professionally. If a customer is dissatisfied with our services, the first thing to do is communicate
with the guest privately, which will ensure that they acknowledge the privacy offered. Secondly,
there should be no interruptions during the guest's speech; one needs to let them have ample time
to air their complaints. In this case, we should be taking notes on the guest's complaints. After
stating the problems, the respective departments should take notes and act on the said issues. The
third thing to do after hearing and noting the guest's complaints is to render our apology with
minimal explanation to avoid portraying an image of making excuses. The fourth and most
crucial step is to solve the problem, according to the lawsuits we heard from our customers. We
should prioritize the customer's satisfaction and let the dissatisfied ones leave with digni...