BUS 373 PSU Corporate Implementation of Information Systems Discussion

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erlhs

Computer Science

BUS 373

Pennsylvania State University

BUS

Description


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  1. A) Research on the web in Wall street Journal or other business publication to select a company. Visit the company website to find additional information about the company and to see how the company is using the web and IS. Based on this information, analyze the business. Include a:
    • Description of the organization features, such as important business processes, culture, structure, and environment as well as the business strategy.
    • List some of information systems used in this business and how it improves the business.
    • Suggest a strategic information system appropriate for that particular business, including thosebased on internet technology.
  2. B) Do your search on a manager in a corporation (what the manager does and the role he/she plays in the company).-Identify the organization level and the business function where this manager works.
    -Make a list of the kinds of decisions this manager has to make and the kind of information the manager would need for those decisions.
    -Suggest how information systems could supply this information. And how it might help this manager in decisions making.
  3. C) Choose any real-world case study that shows the use and impact of one of the information systems that have been taught in our course (from the book but not discussed in class/ or from external books or references). Analyze the case study answering the following.- What is the business problem that the company faced before adoption of the IT solution? - Which information system the company implemented as a solution to that problem?
    - What are the business processes that the IT solution supports
    - What are the impacts of implementing the IT solution?
  4. D) Write a brief report (use given template)

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Explanation & Answer

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Running Head: CORPORATE IMPLEMENTATION OF INFORMATION SYSTEMS

Corporate Implementation of Information Systems
Name:
Institutional Affiliation:
Date:

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CORPORATE IMPLEMENTATION OF INFORMATION SYSTEMS

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Table of Contents
Corporate Implementation of Information Systems................................................................................ 3
References .................................................................................................................................................... 7

CORPORATE IMPLEMENTATION OF INFORMATION SYSTEMS

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Corporate Implementation of Information Systems
This project has selected Amazon as the ideal organization of interest for analysis. The
analysis's main focus is to determine how the firm uses information systems and web solutions to
foster its daily operations and projects. The firm is reputable in the industry because of the
expansion witnessed historically and the ability to deliver quality services according to consumer
demands. Amazon engages in diverse processes which influence its relationships with the
consumers and the underlying markets. Its success has been influenced by the ability to use
technology and the available solutions to meet the growing consumer needs. The firm's core
business processes include sales, supply chain management, and customer relationships
management. Such core processes are essential for the retail giant in that they influence its
abilities to meet the current financial needs.
From another dimension, the firm is driven by a culture focused on consumer satisfaction
with reducing operational costs. This culture has influenced the corporate behavior and
relationships with the consumers, employees and the market. The firm maintains a hierarchical
structure that influences its decisions and relationships with the people. The firm focuses on
boosting its consumer connection and relationship in the markets. Its business strategy is
influenced largely by the desire to link the brick and mortar system with digital shopping, which
will lead to maximum outcomes when considering consumer experience.
In accomplishing its goals, Amazon uses various information systems such as consumer
relationship, supply chain and logistics management solutions. These enterprise systems make it
easy for Amazon to support its operations while improving consumer and supplier coordination.
Amazon, however, can benefit from the adoption of the ideal software systems to integrate the
current solutions creating an enterprise approach for coordinating core processes. The integration

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of the current systems will boost the overall abilities to meet the arising organizational needs
from a financial and employee performance dimension. Additionally, the proposed integrated
systems will rely on cloud solutions to foster independence, distributed and effective computing
while boosting corporate performance.
This section will consider the roles of a product manager at Amazon. This post has been
selected because it offers a chance to explore the firm's levels of management and utilizes to
meet its daily needs. On the same note, the product manager at Amazon is an expert who should
exhibit excellent planning skills, which are needed to deliver valuable resources to the corporate
setting and environment while improving connection with the market (Fetcher, 2021). This
position is a high-level managerial role that defines roles involving decisions on major product
decisions such as new introductions and others. The product manager is responsible for various
tasks, which are listed below:
1. Launch preparedness in the market for new products
2. Understanding and implementing decisions using analytics
3. Focusing on consumer relationship management and coordination
4. Collaborating with other managers and stakeholders to make product delivery
frameworks
5. Conducting progressive market research to assess product reception among consumers
Information systems play a crucial role in defining the ultimate framework for improving
operations carried out withi9n the workplace. The firm at this position can use consumer
relationship management systems to coordinate the link with the market. Further, this system
will improve the manager's insight into the market and perceptions about the proposed new or
existing products. Further, using an enterprise solution based on the cloud will allow the manager

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to coordinate activities carried out within the larger market, analyzing the available information
using big data analytics techniques to improve the decision qualities. Therefore, using this
technology, the manager will foster decisions made concerning the consumers' underlying
products and services.
From another dimension, it is possible to define the overall abilities achieved within the
corporate setting using the latest technologies. These successes are influenced largely by the
abilities to coordinate operations within the internal and external environments. One of the most
common technologies used to foster operational excellence in companies like Walmart. Walmart
is one of the retail firms which have benefited from using the salesforce CRM system and
solution (Chandrasekaran, 2016). The firm has created a framework for coordinating its
operations when dealing with consumer needs and demands. In this context, one of the areas the
firm has benefited from is improved consumer relationship management.
On the same note, it is worth noting that the firm has created a framework that boosts the
overall relationship with the market by coordinating leads. With an increased global presence,
the firm manages consumers in over 28 nations and 11500 stores supported by 2.3 million
workers. Salesforce has allowed the firm to boost its relationships with the consumers, especially
when considering product development and delivery. One of the main challenges the firm faced
before adopting the system is a poor relationship with the consumers. This problem affected the
abilities to accomplish the intended performance goals and consumer management (Bennett,
2016). The system's adop...


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