Staffing and Selection Case Study

Dec 2nd, 2014
Business & Finance
Price: $15 USD

Question description

In the Tanglewood Stores Casebook (ATTACHED)Tanglewood_Casebook01.lnk, read and respond to Case Six, Interview. Answer these questions:

1.Develop a detailed selection plan for the position of a department manager to determine the most important KSAOs for this position.

2.Using the selection plan, develop a standardized interview protocol consisting of 10 questions that will be asked of all candidates, along with scoring keys for each question. Be specific with the scoring key.

The scoring key should include: the question, a scale set of evaluation anchors (ex. 1-5) and sample answers that would represent the scale.


Question: How do you adress challenging customer

Scale: 1=Poor; 3= Average 5 = Excellent

Sample Answers: 1 (poor answer): tell the customer to leave; argue with the customer

3 (average): listen to the customer; remove the tension form the situation

5 (excellent): demosantrate all of  the customer service values of the organization 

Tutor Answer

(Top Tutor) Daniel C.
School: University of Maryland

Studypool has helped 1,244,100 students

Review from our student for this Answer

Dec 6th, 2014
"awesome work thanks"
Ask your homework questions. Receive quality answers!

Type your question here (or upload an image)

1819 tutors are online

Brown University

1271 Tutors

California Institute of Technology

2131 Tutors

Carnegie Mellon University

982 Tutors

Columbia University

1256 Tutors

Dartmouth University

2113 Tutors

Emory University

2279 Tutors

Harvard University

599 Tutors

Massachusetts Institute of Technology

2319 Tutors

New York University

1645 Tutors

Notre Dam University

1911 Tutors

Oklahoma University

2122 Tutors

Pennsylvania State University

932 Tutors

Princeton University

1211 Tutors

Stanford University

983 Tutors

University of California

1282 Tutors

Oxford University

123 Tutors

Yale University

2325 Tutors