Description
(a) (i) Name the method of integration that took place when NCB took over Scotia Bank.
(ii) Give one advantage and one disadvantage to NCB of this takeover. (b)
(i) Give one advantage and one disadvantage of internet banking to customers.
(ii) NCB store data on their customers. Suggest 3 ways in which NCB can ensure they comply with the Data Protection Act. (c) Describe social and economic costs of the closure of the insurance offices.
(d) (i) Other than job losses through branch closures, suggest 2 ways the business could cut costs. (ii) Suggest 2 ways in which NCB can ensure that customers are satisfied with the service the bank provides.
Explanation & Answer
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Name 1
Your Name
Professors Name
Subject
Date
BUSINESS MANAGEMENT
Question A
(i) The Horizontal integration is the method of integration that took place when NCB took over
Scotia Bank. This happened because both firms were in the same industry and also at the same
stage of production.
(ii) An advantage is that NCB has better and improved customer service due to increased
customer knowledge which will result in high sales and thus, more profit for the company.
An advantage that NCB had due to this takeover is a lack of or reduced flexibility because the
firm is now a larger organization.
Question B
(i) An advantage of internet banking...
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